ServiceGuru Kiosk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceGuru Kiosk

4.9

(7)

Pricing

Starting at $129.00 per month

About ServiceGuru Kiosk

ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reporting, virtual keyboard, wireless internet access and touch screen functionality.

Designed for service-based businesses of all sizes, ServiceGuru Kiosk lets users upload staff images for customers to post reviews and comments against the services provided by them. It allows firms to build surveys for assigning attributes against employees to evaluate service quality and improve the efficiency of workers. Additionally, the solution enables enterprises to develop performance benchmarks and generate reports for providing weekly updates about location comparison, satisfaction ratings and employee feedback.

Mobile application for iOS devices is also offered by ServiceGuru Kiosk that allows users to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, FAQs and other online measures.

ServiceGuru Kiosk Screenshots

ServiceGuru Kiosk Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

Basic

$129.00

per feature, per month

No plan information available

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ServiceGuru Kiosk Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of ServiceGuru Kiosk
Activity Dashboard
Activity Tracking
Alerts/Notifications
Campaign Analytics
Complaint Monitoring
Contact Database
Contact Management
Customer Activity Tracking
Customer Database
Customer Profiles
Customizable Branding
Customizable Forms
Customizable Reports
Feedback Management
Mobile Alerts
Performance Metrics
Predictive Analytics
Ratings/Reviews
Real-Time Reporting
Remote Update/Installation
Reporting & Statistics
Response Management
Review Notification
Review Request
Sentiment Analysis
Social Media Integration
Social Sharing
Surveys & Feedback
Touch Screen
Trend Analysis
Usage Tracking/Analytics
Virtual Keyboard
Wireless Internet Access Control

ServiceGuru Kiosk User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.7

Have you used ServiceGuru Kiosk and would like to share your experience with others?

Verified

Reviewer

Hospitality

1001-5000 employees

Used daily for less than 6 months

Reviewed February 2019

Great tool for measuring and improving customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons:

Improved reporting would be nice but I know they are working on enhancements.

Shel H.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Reviewed February 2019

A must-have for customer facing companies

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons:

That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Johnny B.

Restaurants

201-500 employees

Used daily for less than 6 months

Reviewed February 2019

Service Guru - Great for a different point of view

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The immediate feedback and the quantity of reviews coming from customers dining in.

Cons:

Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Stephanie M.

Sports

11-50 employees

Used daily for less than 2 years

Reviewed January 2019

SG review

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons:

I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Vendor Response

Thanks for the great feedback Stephanie.

Replied January 2019

Lauren A.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 2 years

Reviewed March 2019

Love working with ServiceGuru

Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.

Cons:

So far I have not experienced any negatives with ServiceGuru.

Verified

Reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Reviewed January 2019

Service Guru has been great for our business!