Eclipse AI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Eclipse AI

4.0

(2)

Pricing

Starting at $55.00 per month

About Eclipse AI

Designed for businesses in retail, information technology and other industries, Eclipse AI is a cloud-based solution that helps manage customer experience via artificial intelligence (AI). It offers various features such as omnichannel data collection, risk management, kanban board and more.

Eclipse AI Screenshots

Eclipse AI Pricing and Plans

Starting price: $55.00 per month

Free Trial

Free Version

Free Plan

$0.00

per user, per month

Plan includes:

Connect voice-of-customer
Analyse data
Collaboration
API access
Customer Support

Basic Plan

$55.00

per user, per month

Plan includes:

Connect voice-of-customer
Analyse data
AI generated actionable insights
Collaboration
API access
Customer Support

Professional Plan

$142.00

per user, per month

Plan includes:

Connect voice-of-customer
Analyse data
AI generated actionable insights
Collaboration
API access
Customer Support

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Eclipse AI Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Eclipse AI
Drag & Drop
Feedback Management
Knowledge Management
Multi-Channel Data Collection
NPS Survey Structure
Sentiment Analysis
Surveys & Feedback
Text Analysis

Eclipse AI User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Have you used Eclipse AI and would like to share your experience with others?

Gareth P.

Verified reviewer

Construction

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed November 2023

A tool needed for all franchisors and brands with multiple locations

Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from [sensitive content hidden] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc

Cons:

The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation

Md E.

Verified reviewer

Building Materials

201-500 employees

Used monthly for less than 6 months

Review source

Reviewed October 2023

Eclipse AI Survey Analytics

Good, it gives data analytics at the shortest possible time.

Ratings Breakdown

Ease of use

Functionality

Pros:

The analytics generated by this is interesting and insightful.

Cons:

Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.

Showing 1 - 2 of 2 Reviews