Cemantica 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cemantica

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Pricing

Starting at $24.00 per month

About Cemantica

An innovative customer experience management platform to scale with your business goals. End-to-end customer experience software from strategy to execution.

Brought to you by CCXP professionals, Cemantica covers the end-to-end CX Program management cycle, moving from journey mapping to journey management.

The platform integrates and connects with more than 70 business apps to provide instant data ingestion from your customer engagement activities and business analysis using Microsoft Power BI.

Start with journey mapping as a first step and then manage the outcomes. Whenever you’re ready, connect your VoC data directly in your maps. And finally open the ROI module to calculate the financial impact of your CX projects.

More than a customer journey mapping tool, with Cemantica you can build solid CX fundamentals and deploy different modules we offer at your own pace as you go and grow.

Cemantica is also used to support Employee Experience (EX) programs, assisting with mapping and improving the end-to-end employee / organization relationship cycle from onboarding to offboarding.
Organizations running CX Programs often find that a parallel EX approach is needed, so Cemantica...

Cemantica Screenshots

Cemantica Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Basic

$24.00

per user, per month

Plan includes:

Unlimited Personas
Unlimited Journey Maps
Online training
3 users

Expert

$79.00

per user, per month

Plan includes:

Unlimited Personas
Unlimited Journey Maps
Online training
Journey Map Templates
CX Program Management
CX Assessment Tool
Opportunity Management
Solution Ideation
Action Planner

Enterprise

$126.00

per user, per month

Plan includes:

Unlimited Personas
Unlimited Journey Maps
Journey Map Templates
CX Program Management
CX Assessment Tool
Opportunity Management
Solution Ideation
Action Planner
Persona AI Builder
Sentiment Analysis

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Cemantica Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Cemantica
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audience Targeting
Behavioral Analytics
Collaboration Tools
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Profiles
Customer Touchpoints
Customizable Branding
Customizable Forms
Customizable Reports
Data Import/Export
Drag & Drop
Feedback Management
Map Creation
Map Sharing
Multi-Channel Data Collection
Performance Metrics
Personalization
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
Single Sign On
Surveys & Feedback
Tagging
Third-Party Integrations
Visual Analytics
Workflow Management