eGain Suite 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

eGain Suite

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Pricing

Pricing available upon request

About eGain Suite

The eGain suite helps businesses connect, solve and optimize customer engagement like never before. The eGain digital customer engagement suite comprises three hubs, the Conversation Hub - a super-set of the chat, messaging, and digital channels, the Knowledge Hub that includes knowledge for self-service and knowledge for contact centers and agents, and the Analytics Hub, each with a rich set of AI-powered apps, all leveraging common services and a modern user experience.

Powering these hubs and apps is the eGain composable experience platform, an open, secure and scalable platform with a rich set of capability dots that can be configured and connected for use cases, to deliver effortless experiences and smarter automation.

Together, they provide the digital-first experience your customers seek.

eGain Suite Screenshots

eGain Suite Pricing and Plans

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Free Version

Basic

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eGain Suite Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of eGain Suite
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Communication Management
Content Creation
Content Management
CRM
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reports
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
Gamification
Generative AI
Knowledge Management
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Sentiment Analysis
Social Media Integration
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Workflow Management