EnjoyHQ 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

EnjoyHQ

4.8

(14)

Pricing

Starting at $200.00 per month

About EnjoyHQ

EnjoyHQ enables organizations of all sizes to centralize and share customer experience data with stakeholders & team members. By deploying the EnjoyHQ repository, you'll benefit from a simple centralized system for collecting feedback & notes, storing audio recordings and video files of interviews, testing sessions, customer research, and customer journey maps.

EnjoyHQ Screenshots

EnjoyHQ Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

per feature, per month

No plan information available

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EnjoyHQ Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of EnjoyHQ
Access Controls/Permissions
Activity Tracking
Annotations
API
Categorization/Grouping
Collaboration Tools
Commenting/Notes
Data Import/Export
Feedback Management
Idea Management
Knowledge Management
@mentions
Mixed Methods Research
Monitoring
Multi-Channel Data Collection
Multi-Language
Qualitative Comparative Analysis
Quantitative Analysis
Reporting & Statistics
Requirements Management
Search/Filter
Sentiment Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
User Journeys
User Management
User Research Analysis
Workflow Management

EnjoyHQ Integrations

Jira

Trello

Salesforce Sales Cloud

Typeform

Delighted

Dropbox Business

See all 19 integrations

EnjoyHQ User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

21%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

5.0

Functionality

4.6

Verified

Reviewer

Computer Software

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed June 2021

Great feedback management tool

Good, but can be improved. Trust their development team will get the missing things done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is quite simple, which means that the on boarding and the learning curve is quite short. It gets the job done

Cons:

Lacks integrations Tagging is kind of cumbersome and could be improved… automatically tag based on ML would be ideal

Vendor Response

Thanks for your review! We really appreciate it. More ML is coming soon!

Replied June 2021

Moa P.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed July 2021

Easy to use, share and grow your insights over time!

We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic.

Cons:

I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders.

Reasons for choosing EnjoyHQ

We had a great demo with their [SENSITIVE CONTENT] and we felt that Enjoy had the best tools, a ton of knowledge and documentation, and simply followed the workflow we're looking for. They listen, they improve, and they are researchers by heart.Data aggregation tools was our main buy-in with stakeholders, as well as using those tools to report and share. Something we'd been looking to get done efficiently, and now thankfully can say we've achieved. During our time with Enjoy they've had the best customer service I've ever experienced: fast, empathetic, helpful, and instructive. I don't know you do it, but you are simply soooo good!

Vendor Response

Thank you so much for such a lovely review. We really appreciate it

Replied July 2021

Brittanie J.

Verified reviewer

Consumer Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

Still Getting Acquainted

So far, it's been great, but we're still in the setting up stage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.

Cons:

I wish I could allow all viewers to search through the archives and discover trends on their own.

Reasons for choosing EnjoyHQ

I enjoyed that possibility to grow into EnjoyHQ with the vast amount of integrations. We won't use them to start, but a tool like this has a high cost to switch so knowing we can grow into in the long term as we become a more mature product design team is great.

Zsombor V.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.

Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Cons:

Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Reasons for choosing EnjoyHQ

Airtable (Polaris) was really not a good fit for our qualitative research efforts. When you come out of a good customer interview, you have all the context and richness of that conversation. That context is gone the moment you are trying to break the picture up into 100 different pieces to fit into cells. Dovetail seemed to be an excellent tool, but we had the impression that they are targeting small startups in mind. Most of what they had couldn't support our team, when we have 10-20 research projects going on simultaneously, in different product areas, different product teams.

Reasons for switching to EnjoyHQ

ProductBoard charged us for each user about $30-$50. Which was ok until only UXers and PMs took part in the game. But then, when we wanted to share that knowledge with 300 developers, it wasn't worth it anymore. It directly contradicted our collaborative approach, where UXers, PMs, and engineers work together to solve customer problems. Where everyone needs to understand the customer needs inside-out. EnjoyHQ provides us an unlimited number of read-only users for a fixed price. Apart from this ProductBoard is also a prioritization, roadmapping tool. User research was only part of their vision, and we felt this on the feature offering and usability.

Vendor Response

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

Replied November 2019

Caroline O.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Review EnjoyHQ

We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Cons:

At this moment (I am using this software for a month now) I have nothing I dislike

Reasons for choosing EnjoyHQ

Best functionalities and EnjoyHQ really met our needs.

Vendor Response

Thanks for your review Caroline! We are here to help you succeed \o/

Replied November 2019

Josh T.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

The cornerstone of our customer feedback process

EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Cons:

EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Vendor Response

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

Replied November 2019

Clara H.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed October 2019

User Research on steroids ;)

Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Cons:

- Can be really complex at times and therefore some features become unusable or hard to get started with. - Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Vendor Response

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

Replied November 2019

Greg H.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Really great way to centralize feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes it super easy to get all customer feedback in one place, use it in decision making, and share it with the org. Integrates with everything we use to speak to customers, and was really quick to set up. The team have been very helpful on support whenever we have a question or need help.

Cons:

It's a little complex to use, and there are a few little things on the interface which I wish worked better (for example the back button in Safari basically doesn't work). I think the Projects feature isn't as well developed as I would like, or at least I don't find myself using it as much as I would have thought I would.

Vendor Response

Hi Greg! Thanks for taking the time, we really appreciate it. We are actively working on improving the experience in Safari. Also, we have great news about Projects. We are launching the second version in December 2019, packed with awesome features to support your analysis process and insights generation. Thanks again for your review! =)

Replied November 2019

Jackie C.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2021

Perfect Research Repository

It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions. It also helps me share pertinent information with my UX and Dev teams to help collaboration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Effective Product Management requires understanding the market, competitive landscape, potential customers and existing users. I've found EnjoyHQ has the perfect flexibility for me to capture notes from a variety of resources (articles, books, interviews, customer feedback, etc). More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns. It's easy to share with members of my team and to go back and revisit research through the tagging and search feature. Much more efficient and actionable than using a Google doc.

Cons:

Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied.

Andrew H.

Verified reviewer

Financial Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

EnjoyHQ, A Passionate Team Making a Needed Product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love how easy this product makes the process of searching through libraries of information, something I couldn't do with products I used previously. The new transcription service that automatically, and freely, creates transcriptions of audio text is a massive lifesaver. It cuts down on notetaking requirements and costs for using alternative transcription services.

Cons:

The software is still new and has the occasional bug or missing feature. These are rarely dealbreakers and when I bring them to the attention of support, they are very frequently already in the process of fixing them.

Vendor Response

Thanks for your feedback Andrew, we really appreciate it. We will continue to add awesome features to our transcription service, watch this space! \o/

Replied November 2019

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