Real Time Feedback 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Real Time Feedback

4.7

(25)

Pricing

Pricing available upon request

About Real Time Feedback

Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.

When you make it super simple for customers to communicate with you, they will let you know where things are going well, and where you’re falling short. They have so much to share with you – why not make it as easy as possible?

Real Time Feedback is also a strong customer retention tool. Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.

Real Time Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your customers before they leave with a bad taste in their mouth. They give you Feedback. You respond and address the issue. Everyone is happy.

Negative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.

That’s all it t...

Real Time Feedback Screenshots

Real Time Feedback Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Real Time Feedback Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Real Time Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Management
Communication Management
Content Management
CRM
Customer Database
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Forms
Customizable Reports
Email Management
Event Triggered Actions
Feedback Management
Knowledge Management
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Sentiment Analysis
Social Media Integration
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Real Time Feedback Integrations

Google One

Medallia Experience Cloud

XM for Strategy & Research

CDK Global

XM for Customer Experience

XM for Employee Experience

See all 12 integrations

Real Time Feedback User Reviews

Overall Rating

4.7

Ratings Breakdown

68%

32%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.8

Functionality

4.7

Elizabeth T.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Amazing Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.

Cons:

I dont really have any issues with realtime feedback. It connects you with the member so there is better communication.

Reasons for switching to Real Time Feedback

wasn't giving us what we needed. we couldn't run reports

Adam A.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Great platform to find out about issues in real time

Great team of people. Even their support team is spot on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.

Cons:

Nothing that I can think of. I wish that I had this solution sooner.

Reasons for switching to Real Time Feedback

Much easier to use Real Time Feedback than Qualtrics.

Lee M.

Verified reviewer

Entertainment

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Feedback Review

Ratings Breakdown

Ease of use

Functionality

Pros:

I like how I get prompt notifications of issues with problems on my game floor. It directs me to the location of the problem accurately if setup properly

Cons:

Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.

Hannah K.

Verified reviewer

Sports

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2024

Good experience

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

How efficient the application is to notifying our departments.

Cons:

Don’t really have anything negative to say.

Kimi G.

Verified reviewer

Sports

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Great Instant Customer Service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

the process for the customers is seamless and quick to submit their feedback. the feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses. though it's not always accurate for some nuances of our business, it is a great starting point that can be edited to create a preferred response.

Cons:

the satisfaction percentages don't really make sense to me.

David R.

Verified reviewer

Entertainment

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Easy to use and very resposive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past. It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one. We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.

Cons:

The only downside to any technology is relying on the connectivity of the building.

kevin p.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Real Time Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, instant feedback from customers allowing us to engage quickly

Cons:

Some functionality issues initially, have been resolved now

Taylor S.

Verified reviewer

Executive Office

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

I Love Real Time Feedback!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability for any problems to be brought to my attention in real time, directly to my phone. I am able to act fast and get situations handled quickly and timely rather than waiting to return a call or check my emails, etc.

Cons:

I did not like having to come up with a response to every feedback received, but they fixed that with adding the new ai feature with chatgpt.

Brad N.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Brad Newton AIKG Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows for guests to provide real-time updates for their experience so we may provide them assistance while they're still at our locations

Cons:

N/A, meets demands for our needs. Will assess again in the future.

Paris J.

Verified reviewer

Entertainment

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2024

Great feedback/review management software

Real Time Feedback and the team that helped us get started have been nothing but the best. It is easy to manage and the best at responding to reviews, solving guest complaints immediately, and encouraging 5 star google reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RTF is great for gathering all the feedback data immediately and allowing us to respond to reviews and convert guests to repeat customers!

Cons:

Nothing. It has been perfect since installation.

Showing 1 - 10 of 25 Reviews

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