Lumoa 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lumoa

4.4

(12)

Pricing

Starting at €629.00 per month

About Lumoa

Lumoa combines real-time analysis of customer feedback with insights from AI and chatbot technology. It allows you to take action on customer feedback in real-time so that you can act like a hero, fighting off competitors as they come. With real-time analysis, businesses can take action on customer feedback immediately and improve their customer experience.

The platform transforms information gathered from multiple sources into actionable insights that improve how brands interact with their audiences. Lumoa combines customer lifecycle management and customer feedback into a single view.

Lumoa Screenshots

Lumoa Pricing and Plans

Starting price: €629.00 per month

Free Trial

Free Version

Simple

€629.00

usage based, per month

Plan includes:

Unlimited Users
Generative AI
500 customer feedback per month
1 Metric Type

Professional

€1,199.00

usage based, per month

Plan includes:

Unlimited Users
Generative AI
1,000 customer feedback per month
Multiple Metric Types

Custom

Pricing available upon request

Plan includes:

Unlimited Users
Generative AI
More than 1,000 customer feedback per month
Multiple Metric Types
Chat and phone calls SSO

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Lumoa Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Lumoa
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Anonymous Feedback
API
Boolean Search
Categorization/Grouping
CES Survey Structure
Chatbot
Collaboration Tools
Commenting/Notes
CRM
CSAT Survey Structure
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Capture and Transfer
Data Classification
Data Import/Export
Feedback Management
Full Text Search
Language Detection
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Data Sources
Natural Language Processing
NPS of Customers
NPS of Employees
NPS Survey Structure
Pattern Detection and Recognition
Performance Metrics
Predictive Analytics
Predictive Modeling
Pulse Surveys
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Search/Filter
Segmentation
Sentiment Analysis
Social Media Integration
Summarization
Surveys & Feedback
Tagging
Taxonomy Classification
Text Analysis
Text Fields
Third-Party Integrations
Topic Clustering
Trend Analysis
Visual Analytics
Website Integration

Lumoa Integrations

SurveyMonkey

Decipher

Surveypal

Survicate

SurveyHero

Zendesk Suite

See all 19 integrations

Lumoa User Reviews

Overall Rating

4.4

Ratings Breakdown

42%

58%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.1

Mika B.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed April 2022

Lumoa is a great value for money and helps the organization to improve its customer satisfaction

Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.

Cons:

1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further

Reasons for choosing Lumoa

Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall.

kjetil j.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used daily for less than 12 months

Reviewed October 2022

Very happy with Lumoa after one year of use

All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.

Cons:

The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look

Reasons for choosing Lumoa

Ease of implementation and experiences from acquaintances

Christian N.

Verified reviewer

Information Technology and Services

201-500 employees

Used other for less than 12 months

Review source

Reviewed April 2021

Great employee insights!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That we in an easy way could monitor employee engagement.

Cons:

Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.

KEITH K.

Verified reviewer

Maritime

1001-5000 employees

Used weekly for less than 6 months

Reviewed June 2020

Info at my finger tips

Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information

Cons:

I need to improve my knowledge and explore its full capabilities.

Reasons for choosing Lumoa

Best value!

Reasons for switching to Lumoa

Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.

Linus E.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Easy to use and great support

We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience.

Cons:

Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights.

Tiina P.

Verified reviewer

Consumer Electronics

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Great platform to manage customer feedback and get an overview of customer experience

Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.

Cons:

It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.

Reasons for choosing Lumoa

Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer.

Andreas M.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Reviewed June 2020

Super useful CX analytics tool

We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives you a way better overview of your customer feedback and which issues to address.

Cons:

As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state.

Reasons for switching to Lumoa

Because we needed more focus on automatic feedback analysis and partly also data overview (like dashboards).

Vendor Response

Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team.

Replied June 2020

Nina S.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

A huge leap to be able to better understand the critical parts of customer path. Easy to use.

It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexible, advanced analytics, easy to implement.

Cons:

Microsoft translator maybe not the best? But it is still good.

Juha N.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed September 2018

Great tool for NPS measurements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use.

Cons:

Still young tool with few missing nice-to-have functionalities.

Vendor Response

Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿

Replied September 2018

Juhana L.

Verified reviewer

Retail

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed September 2018

Excellent NPS-tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.

Cons:

Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu.

Showing 1 - 10 of 12 Reviews

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