Quadient Customer Journey Mapping 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Quadient Customer Journey Mapping

4.0

(2)

Pricing

Pricing available upon request

About Quadient Customer Journey Mapping

Quadient Customer Journey Mapping is a cloud-based software that helps businesses manage customer relationships through a variety of solutions, including e-delivery services, data analytics, parcel tracking solutions, and more. The platform enables managers to visualize their customers’ journeys and identify touchpoints on a unified interface.

The software includes an insights feature, which allows teams to analyze and understand data through visual representations of customer behavior patterns. Additionally, Quadient Customer Journey Mapping lets stakeholders track and manage parcels, as well as provide real-time alerts for drivers about parcel delivery statuses.

Quadient Customer Journey Mapping Screenshots

Quadient Customer Journey Mapping Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Quadient Customer Journey Mapping Features

Popular features found in Customer Journey Mapping Tools
Behavioral Analytics
Collaboration Tools
Customer Experience Management
Customer Profiles
Customer Segmentation
Data Import/Export
Performance Metrics
Reporting & Statistics
More features of Quadient Customer Journey Mapping
Action Management
Activity Dashboard
Communication Management
CRM
Customer Journey Mapping
Dashboard
Data Visualization
Feedback Management
Multi-Channel Data Collection
Personalization
Sentiment Analysis
Surveys & Feedback
Third-Party Integrations
Visual Analytics

Quadient Customer Journey Mapping User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

Have you used Quadient Customer Journey Mapping and would like to share your experience with others?

Verified

Reviewer

Market Research

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed May 2022

Best Customer Journey Mapping Tool for Easy Collaboration in Real Time.

It was an immersive experience for digital transformation in our company. The action management, customer profiles, and easy-to-use features helped to drive customer engagement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust features for a digital marketing team to monitor metrics across web campaigns to increase revenue. SIngle web interface helps us to easily view and take action on all of the customer communications. The solution directly links with the digital and physical touchpoints customers use such as emails, statements, contracts, and audio and video files.

Cons:

The complex web of multiple channels and complicated buying persona in a single customer journey map sometimes make it miss leading.

Reasons for choosing Quadient Customer Journey Mapping

Because of its easy collaboration features and best behavioral analytics capability.

Verified

Reviewer

Research

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed May 2022

An amazing Customer Communications Management and Experience Management technology provider

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the way the platform helped me in understanding customers’ perspective and optimize interactions across all touchpoints as well as visualize and deliver consistent experiences across entire customer journey.

Cons:

It would be great if it can add more orchestration and integration capabilities and focus on adding more integration with multiple analytics platforms.

Showing 1 - 2 of 2 Reviews