Feedbackly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Feedbackly

4.2

(36)

Pricing

Pricing available upon request

About Feedbackly

Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.

Feedbackly is the a CXM provider enabling Emotional Experience measurement. Furthermore, it shows which emotions drive sales.

Feedbackly Screenshots

Feedbackly Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Feedbackly Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Feedbackly
360 Degree Feedback
Access Controls/Permissions
AI/Machine Learning
Alerts/Notifications
Anonymous Feedback
API
CES Survey Structure
Commenting/Notes
Complaint Monitoring
Conditional Logic
CSAT Survey Structure
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Management
Email Reminders
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Performance Metrics
Predictive Analytics
Progress Tracking
Pulse Surveys
Question Library
Question Piping
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Site Intercept Survey
SMS Messaging
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

Feedbackly Integrations

HubSpot CRM

HubSpot Marketing Hub

Mailchimp

Adobe Commerce

Salesforce Platform

Shopify

See all 8 integrations

Feedbackly User Reviews

Overall Rating

4.2

Ratings Breakdown

39%

44%

17%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.0

Functionality

4.2

Shahrul I.

Verified reviewer

Financial Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed December 2021

Great platform for collecting customer and employee feedback

Ratings Breakdown

Ease of use

Functionality

Pros:

Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.

Cons:

The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.

Vendor Response

Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at info@feedbackly.com with any further suggestions or thoughts.

Replied December 2021

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2018

Customer feedback collection made easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).

Cons:

Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.

Vendor Response

Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.

Replied December 2021

joshua k.

Verified reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Easy to use and great to have.

more insight into customer info

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.

Verified

Reviewer

Banking

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed May 2018

Best Exprience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compare as a single pane; Find a new software; good looking; review optimized; good choice; UI stylish;

Cons:

not bad but directory of software should goes update and dynamical, categorization should better; Thanks

Aymen J.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed May 2018

Normal Experience

really its a very good solution it helps me to get a very good visibility about the different software solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers

Cons:

Response time : for me it take a long time to show me what i need i tried it from different devices but always the same status

Andrej S.

Verified reviewer

51-200 employees

Used other for unspecified

Review source

Reviewed May 2018

O.k.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Web interface. Installation Saas as well as Web. I also like statistics and grafs.

Cons:

Colours of main menus and other drop down menus. Mobile application could be much better.

Verified

Reviewer

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed May 2018

The software is easy to use, customer-centered with high-level dashboards.

Customer insight focus

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The analytic model dashboards in a user centered great interface. This enhances customer data digestion for decisions on the nature of improvements.

Cons:

The softaware in its entirely is a heavy in loading over the browser. I use firefox and my speeds are over 60MBps and it takes time to load.

Verified

Reviewer

Computer Software

51-200 employees

Used other for less than 6 months

Review source

Reviewed April 2018

Perfect Feedback Solution

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The application not only looks good, it works great. Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers

Cons:

Well, when you get too much feedback you might need better filtering tools. Other than that it is a perfect software to me.