Talkable 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Talkable

4.8

(35)

Pricing

Pricing available upon request

About Talkable

Talkable is the industry-leading referral marketing solution that assists Enterprise eCommerce businesses with sustainable growth, user acquisition, and retention. Key features include a customer portal, quick and easy multi-campaign management, customizable reporting, ongoing optimization through A/B testing, and fraud protection.

The application enables users to create campaigns using built-in templates and add elements such as post-purchase overlay, call-to-action widgets, and floating coupon codes. Brands can provide incentives to advocates who refer new customers and track subscriber rewards, lifetime values, and customer acquisition costs. Additionally, team members can make changes to content, design, HTML, and CSS, streamlining bulk edits across multiple campaigns.

Talkable's Customer Success managers work as an extension of your team, helping you to strategize, create and optimize referral and loyalty programs.

Talkable facilitates integration with third-party applications such as Shopify, Salesforce, Magento, Klaviyo, MailChimp, Segment, and more. Pricing is available on request and support is extended via phone, email, and other online measures.

Talkable Screenshots

Talkable Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Custom

Pricing available upon request

No plan information available

Talkable Features

Popular features found in Referral
Campaign Management
Commission Management
Conversion Tracking
Customer Segmentation
Email Marketing
Employee Referral Management
Incentive Management
Lead Engagement
Multi-Channel Marketing
Performance Metrics
Reporting & Statistics
Third-Party Integrations
More features of Talkable
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Analytics
Campaign Planning
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
eCommerce Management
For Customer Referrals
Fraud Detection
Lead Capture
Lead Generation
Loyalty Program
Promotions Management
Real-Time Reporting
Referral Templates
Referral Tracking
Rewards Management
ROI Tracking
Social Media Integration

Talkable Integrations

Adobe Commerce

Shopify

Talkable User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.8

Functionality

4.5

Have you used Talkable and would like to share your experience with others?

Daniil K.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Great software for referral marketing, good customer service

User acquisition source, new sales

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Reliable platform for launching referral program the way you need, with fraud detection. Emails, pop-ups are customizable, reports are easy to read. Referral became a new scalable customer acquisition source for us.

Cons:

Not all campaign types work for us, wish we hadn't spent so much time testing them out.

Tim S.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Reviewed December 2023

Feels like we have extra teammates

We have had a great experience with Talkable and consider them an invaluable partner in increasing our engagement and acquisition. Our dynamic duo of reps [sensitive content hidden] has remained the same throughout my tenure and they are extremely capable, friendly, and seem to have a true desire to maximize our success with their offerings. I'm impressed by what they bring to our biweekly meetings, their presentations, and their flawless follow-up.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

What I like most about Talkable are our dynamic duo of reps that are constantly pushing us to test, refine, explore, and roll out a seemingly ever-evolving set of initiatives that help garner new subscribers and opt ins through referrals. This is not a set it and forget it company for us, they are our partners in maximizing engagement and acquisition.

Cons:

I will not say that I love the interface design. It does everything very well but there is a little bit of a daunting look and feel about the interface that took some getting used to. It's very high functioning and doesn't bug out or anything but it is just not the most intuitive or beautiful interface design.

Dimitar T.

Verified reviewer

Apparel & Fashion

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed July 2019

Great product for referral marketing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great security and fraud prevention options.

Cons:

Setting up campaign creatives can be a bit tricky.

Jamie M.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Excellent Vendor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkable is honestly one of the best vendors I have ever worked with. They are efficient, innovative and supportive, always able to turn around a request quickly and accurately and available to support on anything new or different.

Cons:

I cannot think of anything to say - Talkable has been consistently great to work with.

Charlotte P.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2024

Talkable Review

We enjoy using Talkable overall, and will continue to use them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are a very easy team to work with and whenever we have questions or don't understand things they are always quick to respond with the information that we need.

Cons:

The dashboard can be confusing and it can be hard to pull certain reports.

Ian J.

Used daily for less than 2 years

Review source

Reviewed December 2017

Great product, great team.

For a brand that cannot/does not want to be very promotional, I think the tool worked well. However, it would shine for a retailer that has a deep product assortment and a wide range of price points.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From start to finish, the process was very simple to implement. It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use. The emails and onsite widgets are pretty customizable, and a non-developer should be able to do most of the updates. The implementation and ongoing support team at Talkable are HIGHLY responsive and proactive. They work with you to tailor a program that is right for your business. I would totally recommend this software to anyone.

Ed L.

Verified reviewer

Retail

201-500 employees

Used weekly for more than 2 years

Reviewed December 2022

A must have for managing refer a friend program

Highly recommended platform for managing refer a friend programs. Strong customer support to help get things done in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the proactiveness of the customer support team in A/B testing new features! They constantly iterate on improving results - very much in the same model of growth marketing, always evolving!

Cons:

Some 3rd party integrations are lacking in support but that can depend on the integration.

Ben J.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

Really enjoy working with Talkable--they're super helpful and eager to help the program grow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support from their team, whether it be setting up new campaigns, helping with development or coming to the table with new ideas. Easy integration with Shopify and our other processes.

Cons:

Back end reporting and management is a little bit difficult to understand, but their team is always there to help!

Griffin T.

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2016

Best Referral Marketing Software On The Market - HANDS DOWN!!

Working with Talkable has been the overall best experience for us. Their team is extremely knowledgable in their product as well as super fast to response to any email I send their way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great ROI, which is the most important factor, their product is optimized for mobile, which is about 80% of our traffic, and their staff is so personable and easy to work with.

Cons:

I wish we can find even MORE ways to bring in referral customers on our site, but sometimes you don't want to have it blasted everywhere on the home page! haha

Andrea C.

Verified reviewer

Furniture

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed June 2019

Good Service and Excellent Client Support

Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

Cons:

I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

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