AnswerDash 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

AnswerDash

4.7

(3)

Pricing

Starting at $169.00 per month

About AnswerDash

AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based on customer behavior on the website.

AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.

AnswerDash provides real-time updates on latest trends and actionable information on customer behavior. The solution is integrated with CRM applications like Zendesk, Salesforce Desk and Freshdesk. It is also integrated with live chat applications like Zopim and LiveChat.

Support is provided via email and online product tutorials.

AnswerDash Screenshots

AnswerDash Pricing and Plans

Starting price: $169.00 per month

Free Trial

Free Version

Basic

$169.00

per month

No plan information available

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AnswerDash Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of AnswerDash
Dashboard
Feedback Management
Knowledge Management
Live Chat
Multi-Channel Communication
Multi-Channel Data Collection
Reporting/Analytics
Support Ticket Management

AnswerDash User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.7

Functionality

4.7

Have you used AnswerDash and would like to share your experience with others?

Verified

Reviewer

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2018

Great self-serve support option

This software reduces our overall support traffic because it puts answers to FAQs right in front of them at the moment they're looking for it. That alone has made this incredibly valuable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that this provides a better format for our customers to use our knowledge base - it puts it right where they need it most versus a separate site that has to be opened alongside our product.

Cons:

Analytics are cool, but not exactly enlightening in terms of action steps I can take to ensure that people are using the tool as much as possible. I just sort of stare at the graphs and wonder what I should be doing to improve our overall performance.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

Easy to use!