Surveyapp 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Surveyapp

4.8

(20)

Pricing

Starting at $29.99 per month

About Surveyapp

Surveyapp is a customer and employee experience management software that provides a suite of tools to help businesses gather feedback and insights from customers and employees. The software caters to a range of industries such as airports, shopping centers, hospitals, schools, workplaces, travel and tourism, human resources, retail, and fast food restaurants.

Surveyapp's features include a mobile survey app that can capture feedback even offline, smiley face surveys to gain insights into customer and employee satisfaction, and a survey kiosk for collecting feedback in busy locations. The software also offers email surveys, smiley buttons for real-time feedback, and online conversational surveys. Additionally, Surveyapp provides employee pulse email surveys, a manager app to view feedback, and real-time analytics.

Surveyapp is designed as a comprehensive customer and employee experience management platform. It offers tools to gather feedback through various channels, analyze the data, and take action to drive meaningful interventions. The software helps businesses develop engaged teams and turn customers into champions by addressing CX issues.

Surveyapp Screenshots

Surveyapp Pricing and Plans

Starting price: $29.99 per month

Free Trial

Free Version

Essentials

$29.99

per month

Plan includes:

Unlimited Surveys
Collect Answers Offline
Live Status Wallboards
Run Reports Online
Conditions/ Skip Logic

Business

$79.99

per month

Plan includes:

6+ Options Per Question
Screen Colour & Customization
Multi-language Surveys
PDF Email Reports
Case Management

Enterprise

Pricing available upon request

Plan includes:

Text and Sentiment Analysis
Cross Tabulation Reports
Response Webhooks
User Access Management
Single Sign-on
Salesforce Surveyapp Dashboard
Priority Support

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Surveyapp Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Surveyapp
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Conditional Logic
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Security
Email Reminders
Engagement Tracking
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
NPS Survey Structure
Offline Response Collection
Pulse Surveys
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Social Media Integration
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Visual Analytics

Surveyapp Integrations

ServiceNow

Slack

Salesforce Platform

Microsoft Teams

HubSpot CRM

Shopify

Surveyapp User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

4.5

Functionality

4.5

Have you used Surveyapp and would like to share your experience with others?

Ahmed I.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed March 2025

A very convenient survey tool but not perfect

I used surveyapp for my Masters Thesis research along with another survey app which I used for free. Surveyapp's pro was way cheaper so I opted in for that was not not disappointed because of the QR code scan which lead people to my survey. I was able to walk around the university asking people to scan my QR code to take my survey.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE that you are able to make a QR code for your survey which people can scan and complete your survey. It's such a nice feature to have on survey sites as it makes it easy for people to take the surveys. It also offers alerts whenever someone takes your survey via SMS which is super useful if you want to quickly add the survey responses somewhere else

Cons:

The free version is kind of limited but it is still cheap to go Pro. Free version has a limited number of responses tracked which is sad for people who can't afford the pro version.

Lydia B.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2025

Great Product

My overall experience was great! My employees and people that I used it with said it was very easy to navigate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sureveyapp was great for what we used it for. There is a free "trial" of 15 free responses. The customer service emails back quickly with questions.

Cons:

I think the pricing is a little expensive, but I did end up going with them because they have a lot to offer.

Reasons for choosing Surveyapp

Based on reviews and customer service response.

Erin D.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used daily for less than 12 months

Reviewed June 2025

Lovely and simple for great impact results

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super user friendly. Quick and simple to design, exceptional response data, endless options for survey question logic.

Cons:

Some issues onboarding and customer service can be slow to respond. Clunky chat and email correspondence while trying to resolve issues. Weirdly glitchy at times.

Reasons for choosing Surveyapp

Visualization and ease of use for survey taker

Dane M.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Reviewed June 2025

An intuitive, modern platform which has made our dining room surveys painless

We found the platform easy to configure and deploy to our iPads. We also had an amazing experience with customer support when we inquired about API capabilities and were responded to once the feature was developed. Fantastic service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface both on the web and on the surveying iPads is intuitive. The reporting features are comprehensive and the user experience is slick.

Cons:

I haven't had any negative experiences with it. Even when we have something to report to the support team, the response times and quality have been excellent.

Kate L.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

Perfect for our needs!

Very positive, no complaints at all. I reached out once or twice in the beginning and received prompt and helpful responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Survey app is really easy to use, easy to set up, and the data is easy to access every quarter in a way that is simple to import into our reports.

Cons:

There's nothing we don't like about it. It's absolutely perfect for our needs, which are quite simple - it's great that it doesn't have to be over-complicated.

Dave H.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 2 years

Reviewed June 2025

A really useful App

We had a good experience, but we also have Hubspot which I think has Survey App embedded so we are utilising through that now. All of our contacts are usually not face to face.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We found we got a much better response than more detailed surveys. People find it easy and by using a simple smiley face survey and we now get a lot of positive feedback as well as occasional areas for improvement.

Cons:

We found the survey app was a bit expensive given how many software solutions we need in our business for compliance. We had to pay extra for online and the app.

Dinesh M.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Surveyapp User-Friendly but Limited for Advanced Need

My overall experience with Surveyapp has been good. It provides an intuitive interface that helps me create surveys and gather real-time feedback. Unique is the offline feature, which really helps in collecting responses even without the internet. However, it does have limitations with its free version, and one needs to upgrade to paid versions for deeper customizations and analytics. It's user-friendly, but again, learning those more complex tools does take some time. Great for basic surveying or minor projects, but those that require more advanced capabilities or a highly branded survey might find it a bit thin. Generally, it's a good tool for basic feedback gathering and analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly Interface, Real-time Feedback, Customizable Surveys, Multiple Device Compatibility, Offline Capability Ease of Integration. Customer Support

Cons:

Data Export Options: There have been mentions of limited export options or formats, making it harder for users to move data to other platforms or tools efficiently.

claire h.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

It's a game changer with clean and robust surveys"!

Impressed with its real-time collection of responses for monitoring surveys participation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's exquisiteness for real-time collection of user responses for effective monitoring of surveys participation.

Cons:

Remarkable for it's customer support. Effective for it's affordability

Andy M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed July 2025

A very effective and reliable tool

Surveyapp is very simple and effective for gathering feedback, but analytics could be more advanced.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SurveyApp is an easy to use and customizable tool. It delivers insightful feedback quickly and clearly

Cons:

Surveyapp has limited analytics and occasional sync issues that make the tool less reliable at times.

Anna H.

Verified reviewer

Insurance

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed October 2025

Still deciding if will utilize

This was a good product to use when determining which service or way you want to secure surveys from customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product was easy to use. It was easy to direct customers to the QR code for the survey. Visually the product was appealing and not too overwhelming for everyone.

Cons:

There was only a certain number of responses that it would take. When shopping around it appears this was a more expensive option.

Reasons for choosing Surveyapp

Currently, we haven’t made a final decision.

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