Churn360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Churn360

5.0

(9)

Pricing

Starting at $399.00 per month

About Churn360

Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase customer lifetime value. Churn360 consolidates product data is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. Churn360 helps Customer Success Managers by providing a single view dashboard that is simple and convenient to keep track of customers. Churn360 also offers features including playbook automation, customer onboarding, customer journey mapping and tracking, surveys to aid your customers and ensure that your product is used to the maximum potential for which it was developed. When the customers understand your product, they tend to use the product more and this helps in reducing customer churn.

Churn360 Screenshots

Churn360 Pricing and Plans

Starting price: $399.00 per month

Free Trial

Free Version

Startup

$399.00

per month

No plan information available

Professional

$799.00

per month

No plan information available

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Churn360 Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Churn360
Account Management
Activity Dashboard
Activity Tracking
Chat/Messaging
Churn Management
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
NPS of Customers
Performance Metrics
Real-Time Notifications
Renewal Management
Reporting & Statistics
Revenue Management
Survey/Poll Management
Surveys & Feedback
Task Management
Third-Party Integrations
Win/Loss Analysis
Workflow Management

Churn360 Integrations

Freshdesk

Microsoft Outlook

CloudTalk

Pipedrive

Recurly

Segment

See all 15 integrations

Churn360 User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

5.0

Functionality

5.0

Have you used Churn360 and would like to share your experience with others?

Nima P.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Top-Notch Customer Services

Ratings Breakdown

Ease of use

Functionality

Pros:

We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services

Cons:

Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support

Neethu R.

Verified reviewer

Marketing and Advertising

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed April 2024

Best Tool for business seeking to optimize Customer Retention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies.

Cons:

Churn360 met all my needs and it works really well. I have not faced any issues so far.

Ujjwal N.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Works Seamlessly

User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly.

Cons:

Nothing, it makes our life easier and is the bestest one i have ever used

Aayushi J.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Features that makes Churn360 the best selling products in the market.

I am highly impressed by the product and I would like to recommend it to others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range.

Cons:

So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity.

Mona K.

Verified reviewer

Education Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Complete Solution for Success Teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform.

Cons:

It could have an in-app tutorial built to make it easy to adapt.

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed January 2023

Great software for customer success teams

Churn360 helps reduce customer churn because letting you know which customers are at-risk. This means we can manage more customers than we could without Churn360, thereby increasing our revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action.

Cons:

There's not much that I dislike about Churn360. There were a few features I didn't quite understand at first but I reached out to their support team and they gave excellent help.

Verified

Reviewer

Education Management

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed August 2022

Churn360 give all the customer requirements at single place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Churn360 give all the information at one place, help us to managing all the information.

Cons:

Not able to think any cons about churn360.

Vishaal P.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed August 2022

Huge time Savings!!

We are getting more time to actually concentrate on our customers rather than trying to decipher information from the excel sheets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement and get value out of it. Before Churn360, we used Microsoft excel to keep track of our clients, and getting insights using functions was very difficult. Now Churn360 solves these shortcomings and helped us to concentrate on better things.

Cons:

have been using the software for the past 6 months.. Nothing as of now!

Ekanshi S.

Verified reviewer

Computer Networking

501-1000 employees

Used monthly for less than 12 months

Review source

Reviewed August 2022

Plateform for customer success needs