Staircase AI by Gainsight 2026: Benefits, Features & Pricing

Staircase AI is Customer Relationship Intelligence solution. The platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights.

Using AI-based technology, we analyze all your customer interactions, including emails, chats, Slack, video calls, and more. Then, we connect between the human signals to generate relationship-based insights such as positive or negative sentiment trends, stakeholder changes, problematic topics, and more.

Benefits & Features

• Track Sentiment trends Overtime: Staircase AI analyzes customers feedback and helps users reveal how customers feel about their product or services, about different topics, over time.

• Engage with each stakeholder, right on time: How often do users need to contact their decision makers? Are they reaching their outreach goals? Staircase AI allows users to define their stakeholder engagement goals, and continuously track and enforce them.

• Track stakeholder changes and KPIs automatically: Mapping stakeholders is hard, and tracking their changes and shifts is even harder.
  Staircase AI uncovers stakeholders changes and alerts users automatically when someone leaves, transitio...