UserIQ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

UserIQ

4.0

(3)

Pricing

Pricing available upon request

About UserIQ

UserIQ is a customer success platform designed to help businesses of all sizes capture customer feedback, reduce churn rates and create audience segments based on behavior. The application allows organizations to send NPS surveys via email to understand user sentiment, identify potential customers and follow up with existing clients.

Features include usage tracking, data segmentation, custom surveys, communication management, analytics, campaign management and more. UserIQ enables marketing managers to collect and analyze customer or product insights based on their behaviors, demographics and external data sources. Additionally, it allows teams to design a detailed customer journey map and identify repetitive workflows, unfinished processes or unexpected movements.

UserIQ offers an application programming interface (API), which facilitates integration with several third-party platforms including Salesforce, HubSpot, Slack, Zendesk and Segment. Pricing is based on monthly active user count and support is extended via phone, email, documentation and other online measures.

UserIQ Screenshots

UserIQ Pricing and Plans

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Free Trial

Free Version

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UserIQ Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of UserIQ
Account Alerts
API
Communication Management
Customer Segmentation
Data Visualization
Feedback Management
Health Score
Product Data Management
Survey/Poll Management

UserIQ User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.3

Have you used UserIQ and would like to share your experience with others?

Verified

Reviewer

Biotechnology

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed July 2018

UserIQ has a lot of features and is very friendly for non-tech users.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually. Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding). The team at UserIQ is great as well!

Cons:

Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough. The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back.

Tyler H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Great analytics

Overall, it's been good but there is a still a lot to learn for me.

Ratings Breakdown

Ease of use

Functionality

Pros:

Coming into my role I was desparetly looking for data to be more effective which is exactly what UserIQ delivered on. I love the dashboards and how easy to read they are.

Cons:

I would be helpful if UserIQ had some sort of training capability built in. For example, a button you could click on to understand what each metric is.

Chris M.

Used unspecified for unspecified

Review source

Reviewed March 2017

Well thought out tool that delivers what it promises.

We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool. After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users. UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Showing 1 - 3 of 3 Reviews