MSP360 Backup 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if MSP360 Backup is right for your organization?

Our Archiving Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MSP360 Backup

4.6

(245)

Pricing

Pricing available upon request

About MSP360 Backup

MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.

MSP360 Backup Screenshots

MSP360 Backup Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MSP360 Backup Features

Popular features found in Archiving
Compliance Management
Data Import/Export
Data Migration
Data Recovery
Data Retention Management
Disaster Recovery
Document Management
Full Text Search
Match & Merge
Multimedia Archiving
Storage Management
Version Control
More features of MSP360 Backup
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Archiving & Retention
Automated Scheduling
Automatic Scans
Backup and Recovery
Backup Log
Backup Scheduling
Bare-Metal Restore
Billing & Invoicing
Client Portal
Cloud Backup
Compression
Content Library
Content Management
Continuous Backup
Continuous Monitoring
Contract/License Management
CPU Monitoring
Dashboard
Data Replication
Data Storage Management
Data Visualization
Deduplication
Differential Backup
Document Storage
Duplicate Detection
Email Alerts
Encryption
Filtering
For MSPs
HIPAA Compliant
Incident Management
Incremental Backup
Indexing
Issue Management
IT Asset Management
Local Server Options
Multi-Location
Ransomware Protection
Remote Access/Control
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Secure Data Storage
Single Sign On
Tagging
Threshold Alerts
Two-Factor Authentication
User Interface
VM Backup
Web Access/Restoration

MSP360 Backup Integrations

Amazon EC2

ScreenConnect

Microsoft Azure

ConnectWise Automate

Google Workspace

Microsoft 365

See all 10 integrations

MSP360 Backup User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

25%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.4

Functionality

4.5

Daniel C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Ultimate MSP Backup Tool

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons:

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Reasons for choosing MSP360 Backup

Ultimate white label and deployment capability as it works on ALL operating systems.

Nick V.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for more than 2 years

Reviewed August 2024

MSP360 is a great solution for MSPs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Cons:

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

Reasons for choosing MSP360 Backup

MSP360 had the best ROI with cost and scalability.

Reasons for switching to MSP360 Backup

We switched services to get a better ROI with cost and scalability.

Alexander S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed September 2022

Do not use MSP360

Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.

Cons:

The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.

Reasons for switching to MSP360 Backup

I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360

Ross M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Great Product

I used this for server backup mostly, it is better than any other product I have used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great price for the level of features, can't beat it.

Cons:

Need to setup your own backup storage first.

Reasons for choosing MSP360 Backup

The price was much better for the level of features.

Maxim M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Flexible and Powerful Backup Solution for Advanced Users

MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points.

Cons:

The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging.

Michael D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

MSP 360 Great Value

Overall the experience has been great and we have not ran into many if any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They do a good job of keeping up to date with the technological needs for MSPs.

Cons:

Seemed like it took quite a bit of time to restore from a backup.

Reasons for choosing MSP360 Backup

Pricing ended up being the deciding factor

Seth K.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Reviewed August 2024

Geared for Managed Service Providers, but also great for SMBs

I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. The web-based centralized management of your backups is very easy and you don't have to worry about building / upgrading a server to run central management of your backups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works

Cons:

Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

Alex B.

Verified reviewer

Computer Hardware

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

MSP360 5 Stars

Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and overall working. If something isn't working, their support is very respnosive and quick.

Cons:

We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.

Ketan M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed September 2024

Simple and Effiecient

Overall, I think this a fairly good product with its easy to use interface and options for different types of backups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use user interface and the ability to schedule backup from the portal.

Cons:

The restore process can be a little slow.

Kirk M.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for more than 2 years

Reviewed September 2024

MSP360 Free Backup is a great introduction to the ecosystem

As with anybody who works in IT, I also support my family and extended family. The MSP360 Free Backup product is great for family members with simple backup needs who maybe don't have a ton of data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe.

Cons:

It is quite limited but it's really hard for me to knock a free product on its limitations.

Showing 1 - 10 of 245 Reviews

See All Reviews