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MSP360 Backup

MSP360 Backup 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

MSP360 Backup
MSP360 Backup
4.6
(245)

Pricing

Pricing available upon request

About MSP360 Backup

MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.

MSP360 Backup Screenshots

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MSP360 Backup Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    MSP360 Backup Features

    • Popular features found in Archiving
      Compliance Management
      Data Import/Export
      Data Migration
      Data Recovery
      Data Retention Management
      Disaster Recovery
      Document Management
      Full Text Search
      Match & Merge
      Multimedia Archiving
      Storage Management
      Version Control
    • More features of MSP360 Backup
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Notifications
      Archiving & Retention
      Automated Scheduling
      Automatic Scans
      Backup and Recovery
      Backup Log
      Backup Scheduling
      Bare-Metal Restore
      Billing & Invoicing
      Client Portal
      Cloud Backup
      Compression
      Content Library
      Content Management
      Continuous Backup
      Continuous Monitoring
      Contract/License Management
      CPU Monitoring
      Dashboard
      Data Replication
      Data Storage Management
      Data Visualization
      Deduplication
      Differential Backup
      Document Storage
      Duplicate Detection
      Email Alerts
      Encryption
      Filtering
      For MSPs
      HIPAA Compliant
      Incident Management
      Incremental Backup
      Indexing
      Issue Management
      IT Asset Management
      Local Server Options
      Multi-Location
      Ransomware Protection
      Remote Access/Control
      Remote Monitoring & Management
      Remote Update/Installation
      Reporting/Analytics
      Reporting & Statistics
      Role-Based Permissions
      Scheduled/Automated Reports
      Scheduling
      Secure Data Storage
      Single Sign On
      Tagging
      Threshold Alerts
      Two-Factor Authentication
      User Interface
      VM Backup
      Web Access/Restoration

    MSP360 Backup Integrations

    Amazon EC2
    Amazon EC2
    ScreenConnect
    ScreenConnect
    Microsoft Azure
    Microsoft Azure
    ConnectWise Automate
    ConnectWise Automate
    Google Workspace
    Google Workspace
    Microsoft 365
    Microsoft 365

    See all 10 integrations

    MSP360 Backup User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    71%

    4

    25%

    3

    3%

    2

    0%

    1

    1%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.5

    Customer support

    4.4

    Functionality

    4.5

    Daniel's profile

    Daniel C.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2019

    Ultimate MSP Backup Tool

    5

    The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.
    Cons:
    They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

    Reasons for choosing MSP360 Backup

    Ultimate white label and deployment capability as it works on ALL operating systems.

    Read More

    NV

    Nick V.

    Verified reviewer

    Information Technology and Services

    11-50 employees

    Used weekly for more than 2 years

    Reviewed August 2024

    MSP360 is a great solution for MSPs

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.
    Cons:
    Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

    Reasons for choosing MSP360 Backup

    MSP360 had the best ROI with cost and scalability.

    Reasons for switching to MSP360 Backup

    We switched services to get a better ROI with cost and scalability.

    Read More

    AS

    Alexander S.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for more than 2 years

    Reviewed September 2022

    Do not use MSP360

    1

    Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.

    Ratings Breakdown

    2
    Ease of use
    5
    Value for money
    1
    Customer support
    2
    Functionality
    icon
    Pros:
    When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.
    Cons:
    The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.

    Reasons for switching to MSP360 Backup

    I had been working with Wholesale Backup for a long time and I thought I was overspending. I was wrong and I wish I had not moved to MSP360

    Read More

    RM

    Ross M.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed October 2024

    Great Product

    5

    I used this for server backup mostly, it is better than any other product I have used.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Great price for the level of features, can't beat it.
    Cons:
    Need to setup your own backup storage first.

    Reasons for choosing MSP360 Backup

    The price was much better for the level of features.

    Read More

    MM

    Maxim M.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed April 2025

    Flexible and Powerful Backup Solution for Advanced Users

    4

    MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points.
    Cons:
    The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging.

    Read More

    MD

    Michael D.

    Verified reviewer

    Information Technology and Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed May 2025

    MSP 360 Great Value

    5

    Overall the experience has been great and we have not ran into many if any issues.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    They do a good job of keeping up to date with the technological needs for MSPs.
    Cons:
    Seemed like it took quite a bit of time to restore from a backup.

    Reasons for choosing MSP360 Backup

    Pricing ended up being the deciding factor

    Read More

    SK

    Seth K.

    Verified reviewer

    Non-Profit Organization Management

    51-200 employees

    Used daily for more than 2 years

    Reviewed August 2024

    Geared for Managed Service Providers, but also great for SMBs

    5

    I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. The web-based centralized management of your backups is very easy and you don't have to worry about building / upgrading a server to run central management of your backups.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works
    Cons:
    Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of.

    Read More

    AB

    Alex B.

    Verified reviewer

    Computer Hardware

    11-50 employees

    Used daily for more than 2 years

    Reviewed November 2024

    MSP360 5 Stars

    5

    Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use and overall working. If something isn't working, their support is very respnosive and quick.
    Cons:
    We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected.

    Read More

    KM

    Ketan M.

    Verified reviewer

    Information Technology and Services

    11-50 employees

    Used daily for less than 2 years

    Reviewed September 2024

    Simple and Effiecient

    4

    Overall, I think this a fairly good product with its easy to use interface and options for different types of backups.

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Easy to use user interface and the ability to schedule backup from the portal.
    Cons:
    The restore process can be a little slow.

    Read More

    KM

    Kirk M.

    Verified reviewer

    Information Technology and Services

    11-50 employees

    Used monthly for more than 2 years

    Reviewed September 2024

    MSP360 Free Backup is a great introduction to the ecosystem

    5

    As with anybody who works in IT, I also support my family and extended family. The MSP360 Free Backup product is great for family members with simple backup needs who maybe don't have a ton of data.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe.
    Cons:
    It is quite limited but it's really hard for me to knock a free product on its limitations.

    Read More

    Showing 1 - 10 of 245 Reviews

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