Salesforce B2B Commerce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce B2B Commerce

4.8

(9)

Pricing

Pricing available upon request

About Salesforce B2B Commerce

Salesforce B2B Commerce is an end-to-end eCommerce platform that enables businesses to manage the purchase of goods or services and deploy self-service digital ordering for B2B operations. Salesforce B2B Commerce is designed to streamline ordering, centralize stock/inventory management, and automate omni-channel buying experiences with fast reordering, account hierarchy management, custom catalogs, and more.

Salesforce B2B Commerce Screenshots

Salesforce B2B Commerce Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

B2B Commerce — Starter

Pricing available upon request

Plan includes:

2 Storefronts
Self-Serve Portal
Unmanaged Orders 10 per license

B2B Commerce — Growth

Pricing available upon request

Plan includes:

10 Storefronts
Self-Service Portal
Unmanaged Orders 40 per license

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Salesforce B2B Commerce Features

Popular features found in B2B eCommerce Platform
Bulk Ordering
Communication Management
Inventory Control
Mobile Access
Payment Options
Reordering
More features of Salesforce B2B Commerce
Abandoned Cart Saver
Activity Dashboard
API
Backorder Management
Catalog Management
Channel Management
Credit Card Processing
CRM
Customer Accounts
Customer Management
Customizable Branding
Data Security
Data Synchronization
Discount Management
eCommerce Management
Electronic Payments
Email Marketing
For B2B
Inventory Management
Inventory Tracking
Kitting
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Store
Order Fulfillment
Order Management
Product Catalog
Promotions Management
Real-Time Data
Refund Management
Reporting/Analytics
Returns Management
Reviews Management
Sales Order Management
SEO Management
Shipping Management
Shopping Cart
Social Media Integration
Special Order Management
Tax Management
Templates
Third-Party Integrations
Warehouse Management
Website Management

Salesforce B2B Commerce User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.5

Functionality

4.8

Have you used Salesforce B2B Commerce and would like to share your experience with others?

Tony C.

Verified reviewer

Media Production

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Salesforce B2B Commerce Is By Far The Best Software For Any Business

Just a very pleasant piece of easy to use software. Wish we had started using it earlier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is so customizable and easy to use. Talking to team members about the different features is easy and everyone always know what you are taking about.

Cons:

We have not found any issues or glitches with this software at all and we use it very often.

Reasons for choosing Salesforce B2B Commerce

Salesforce is "KING" when it comes to software for businesses to use and we knew the support and platform were second to none.

Freda H.

Verified reviewer

Capital Markets

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Salesforce B2B Commerce simplified complex purchases and order management

The salesforce integration and speed across multiple channels with preferred payment method utilizing customizable workarounds that reduces manual workflows assist companies across multiple sectors achieve processing operation BPO optimization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The extension of commerce to all touchpoints across channels, out of the box design solutions headless commerce API's.

Cons:

The cross-channel ordering utilizing a single code base and AI

Noah D.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Good, but complicated!

Ratings Breakdown

Ease of use

Functionality

Pros:

Super thorough and powerful, can be customized to your liking

Cons:

can be very difficult to customize and make it impactful bc it can do so many things

Jason L.

Verified reviewer

Pharmaceuticals

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online orders

We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions.

Cons:

The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback.

Reasons for switching to Salesforce B2B Commerce

Features

Fateyma S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Very powerful ecommerce platform

The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store.

Cons:

The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups.

Mohammad B.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Truly exceptional B2B commerce platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Excellent Multi-Channel support - Very user-friendly interface -Outstanding for processing orders and managing all inventory -Offers one of the best integration within the market -Great for managing all the product catalogs and managing content on the online store -Offers one of the best personalization -Great for upselling and cross-selling -Offers great features for targeting prospects that abandon the shopping cart

Cons:

-Does require a good amount of training to get started -It is pricey for small B2B organisations -Cost of implementation is high

Reasons for switching to Salesforce B2B Commerce

Features

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2022

eCommerce integrated well with your CRM

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Its part of salesforce CRM, which makes it customer service and commerce made integrated, data flow between the system got easy.

Cons:

It is combination of pieces from different salesforce clouds together forming the commerce. It borrows components from Order management, CPQ and experience cloud.

Emily M.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Great B2B Commerce System

Overall I think it's a really great system and helps so much in my everyday work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use especially as I am using it everyday!

Cons:

Sometimes can run a little slow, and hard to find where to get help

Mark W.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Salesforce is a good b2b crm

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows me to drill through and qualify prospects and leads at a very good pace. It allows me to identify all of them into categories for effective marketing and time management

Cons:

Manually linking contacts to individual opportunity locations can create admin problems when dealing with same company name chain locations

Showing 1 - 9 of 9 Reviews