About DispatchBot

DispatchBot is a cloud-based fleet management software optimized for nonemergency medical transportation. Developed as an affordable option for providers who are looking for a simple, user-friendly, entry-level software that can scale with their business as it grows. This system allows users to create schedules, monitor progress throughout the day, make changes when they are needed, view vehicle positions in real-time, and produce reports using the data collected to evaluate productivity.

Over thirty brokers from across the nation are supported for spreadsheet imports, allowing users to create trips from the files sent to them, without manually entering information including LogistiCare, MTM, Access2Care, and National Medtrans. 

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of DispatchBot

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

May 2020

Marlene from Precious Cargo

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

DispatchBot is user friendly

Our transportation company is very fast-paced. DispatchBot allows us to move job assignments around the schedule, and sends the information to the drivers immediately. DispatchBot has been a great asset for our productivity. When changes are made that we are not happy, the DispatchBot team takes that into consideration and works on resolving the problem for all companies who use the software.

Pros

Having the program save the patient information for future use is one of the best features. It saves valuable time when the pick-up location and drop-off location are already in the system. Changes can be made on the fly: adding, moving, and deleting pick-ups, as often as necessary.

Cons

Often, users are not detail-oriented and do not confirm that the information is correct. It seems that any information which was entered incorrectly always comes up first. It would be nice to have an option to delete the incorrect addresses to avoid having them show up repeatedly.

Reasons for Choosing DispatchBot

DispatchBot was chosen over other programs due to the value for the money and the ease of use for everyone involved. The software had the ability to adapt as our company grows. DispatchBot allowed changes throughout the day, compared to other software which was designed for fixed routes for trucking companies.

February 2020

Ron from ReadiRides, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great Product For The Price/ Responsive Support / Open To Ideas

Efficiently scheduling. Communicating and tracking trips with the app and Billing, just to name a few.

Pros

Dispatchbot (DB) has helped our company manage our trip and customer information efficiently. It is affordable, developed by someone who knows the industry very well and is responsive to things we would like to see. I like that I can email or pick up the phone and get help from support in a timely fashion. I have made and seen suggestions and been a part of beta testing. When we started working with a broker that did not have a manifest import set up, their team designed one in a short time frame! Kudos! They care about the success of our company. There are features we have not even delved into yet. This is a great product, particularly for those just starting out. I know there will be more upgrades over time and I look forward to seeing what is next!

Cons

As with any program, there are a few things I wish it did. However, they always ask what things we would like to see. Mainly with recurring trips, but I foresee improvements in the future with this.

Reasons for Choosing DispatchBot

Affordability, ease of use, and responsive team that cares about the product and our success. and the help they provided getting started.

May 2020

samantha from Central Valley Health Transport

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

May 2020

Review of software, good and bad

The software is simple to use and works very well for our business

Pros

The ease of the schedule, the ease to input patients informations

Cons

There needs to be a way to update the phone numbers and addresses easier. Being able to edit this information is invaluable. Thee needs to be a solution as to why mobility aids sometimes don't populate to actual drivers schedule. The information is in the patients profile but it doesnt come up when we schedule them.

Reasons for Choosing DispatchBot

The price and simple nature of software fit our business

May 2020

Christine from WAV Transport

Verified Reviewer

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Dispatching in the NEMT market with ease

Easy to Use, Great customer support, and a clean interface. We have yet to find a software that has shifted our model and wanted us to pivot off of DispatchBot, and many have been proposed to us through the contracts we work on.

Pros

The consistency of updates and customer engagement is one of the best things about DispatchBot. With an organization like ours, we take pride in the quality of our raw data and how it is able to be reported to our contracted brokers. Anytime we need to make a change or adjust our subtleties in dispatching, the DispatchBot team is there to help us along the way. Other dispatching software that we have been asked to utilize for contracts has been inferior, inconsistent, and not nearly as innovative. DispatchBot makes my job easier on an everyday basis.

Cons

There have been certain updates that we have communicated with support about our concerns. I will say when we voice those concerns, the response time is quick enough that the negative impact on our day to day operations is minimal.

Reasons for Choosing DispatchBot

The understanding of why and how the customer in NEMT uses the software is what gives DispatchBot a leg up. Instead of making the technology the leading horse, the customer experience is the most important part of this software. Easy to use with any other product as import or export, all data-points are present and customizable. Too many other softwares are trying to remove the human element from dispatching software, and in NEMT that causes a huge disconnect for a lot of users. Our business is about people and no computer can calculate how long we should take with a particular passenger. DispatchBot makes my job easier by giving me more flexibility and leaving the dispatching to me, not an algorithm.

May 2020

Ali Jawad from Right Path Transport

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Streamlined and Easy to use

very positive, and it is integral to my business.

Pros

Dispatchbot is the most complete, and user-friendly NEMT dispatching software that is also available on my phone. Being the owner of the company requires me to be on the road quite a bit, and I looked at 3 or 4 other options - and while they were robust (and much more expensive), they all failed to provide an effective scheduling and monitoring solution for someone not sitting in front of a computer.

Cons

The ability to move trips within the schedule from a smartphone or tablet would complete this product.

Reasons for Choosing DispatchBot

Ability to function away from a computer.