Shadow Tracker 2026: Benefits, Features & Pricing

Since we pay per vehicle, Shadow Tracker offered a solid, affordable way to track our small fleet. We have considered adding trackers to additional vehicles as well since the tracking and storing of information requires no thought and is readily available.

My phone experience was a year or so ago, but the bad impression remains. Maybe the regular phone person was out sick and it was all hands on deck and Grumpy Uncle Man was nearest to the receiver. Dunno. A very complacent and un-innovative way for a software/electronics company to operate nonetheless.

It was pretty easy to set up and use. There seemed to be a pretty big cliff when it we shifted from a sales opportunity to a customer however. The data we were receiving seemed accurate, which is good, but the methodology for accessing and integrating that data with anything in-house were pretty rough. This could be a good solution for organizations that want a very basic and lower cost solution and don’t plan to integrate with anything else.

We did not receiving emails or invoices for over two years. When I called account department, they told me that their system was overwhelmed and therefore you were not notified. Their account rep was rude when I ask about cancelling our service and told me to read my contract, which they had made amendments but did not email out to their customers.

Again, their salespeople misrepresent their service agreement. They immediately threaten you with nasty emails when you push back.

We no longer desire this service, and hope you can understand. Please understand, when their old unit stopped working, they sent us a new unit. We paid 4 months in advance and full price for the new unit. The new unit broke after about one month of use.

Absolutely no benefit. The devices didn't work as advertised and similar reviews confirm my concerns.

This shadow tracker system DOES NOT WORK PERIOD! Sales teams does not disclose the fact that IT DOES NOT WORK WITH Mac OS! The system does not work with Mac based systems so if you have a Mac keep shopping to avoid disappointment. For example, we are a service based company with trucks. On one day truck goes to service call for 1hr. and is shown properly on software except number on address is incorrect. Job incomplete. Must return next day to complete the job. The next day the same truck returns to the exact same address BUT in the tracking software it shows truck as being in a completely different address/location (approx 1/4 mile away)!!! Yes. Confusing!!! After several reloads same exact thing!! It constantly shows truck in the wrong location, travel path shows trucks B-lining path through the back of people's yards (not on streets). The Shadow Tracker software also falsely shows stops with address revisited later in the day! MORE CONFUSING and FRUSTRATING!! Click on the stop only to find it gives you the wrong address and street!!! Also, installation is not straight forward and a challenge and there is very little support! After I discovered these problems I contacted customer service and explained the problem. This took several attempts and an email with no response. Finally I was able to speak to a customer service rep. After the my problems were fully and calmly explained, I requested a full refund for their lame product that just does not work. Their answer was excuses and a resounding, "NO REFUNDS". Do not waste your good money and your time on this tracking device and this company -- completely worthless!