EngagementHQ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

EngagementHQ

4.4

(11)

Pricing

Pricing available upon request

About EngagementHQ

EngagementHQ is a cloud-based platform that gives organizations the tools to build stronger relationships with their communities. It’s a communication tool that allows businesses to engage with the members of their community across channels in real-time. EngagementHQ provides all the tools needed to run end-to-end consultations with the community, measure its impact and respond effectively in an emergency.

EngagementHQ lets users track participation rates and analyze who is participating in discussions, allowing them to understand what issues matter most to their community. They can also use the software to quickly launch projects for every public participation need, from consultation to collaboration with team access controls and draft sharing. Support is extended via knowledge base, email, phone and FAQs.

EngagementHQ Screenshots

EngagementHQ Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

EngagementHQ Features

Popular features found in Government
Budgeting/Forecasting
Code Enforcement
Compliance Management
Document Management
Financial Management
Fixed Asset Management
Permit Issuance
Taxation & Assessment
Work Order Management
More features of EngagementHQ
Alerts/Notifications
Commenting/Notes
Content Management
Customizable Forms
Data Import/Export
Data Visualization
Discussions/Forums
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
Group Management
Ideation
Member Directory
Membership Management
Moderation
Reporting & Statistics
Self Service Portal
Single Sign On
Social Media Integration
Third-Party Integrations

EngagementHQ Integrations

Google Analytics 360

Vision6

Constant Contact

Emma by Marigold

Mailchimp

Campaign Monitor by Marigold

EngagementHQ User Reviews

Overall Rating

4.4

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.3

Functionality

4.2

Have you used EngagementHQ and would like to share your experience with others?

Genesis G.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

Engagement HQ

Ratings Breakdown

Ease of use

Functionality

Pros:

I have been able to customize and set up the system quickly and efficiently. Easy to reach audience by simple engagement online.

Cons:

Wish there were additional features. Sometimes I struggle with having images that are blurry.

Casie H.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Local government use of EngagementHQ

We were able to reach a broad audience by doing simple engagement online, saving time, money and effort of notalways having to be in the field face to face. More engagement with the community happens as a result. A great comms tool aswell.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, customisation, ability to schedule, support other engagement you are doing with easy to use digital engagement. Building a database of community members. Reporting that is simple to use with a variety of reporting options s

Cons:

Customising your database to fit an engagement project is clunky. Not being able to bulk remove a tag is extremely annoying.

Reasons for choosing EngagementHQ

The variety of tools were greater. Community engagement projects are supported by community engagement professionals at engagementhq. Ease of use.

Gil H.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed October 2025

Locked into auto-renewals for an unused system. Deeply unfair to nonprofits

We never managed to use the product successfully and received no meaningful support. When we tried to cancel, Granicus refused and continued billing under a long-term Master Service Agreement we never knowingly agreed to. It’s been a draining and frustrating experience that contradicts everything a company serving community organizations should stand for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea behind EngagementHQ, supporting civic participation, is valuable. Unfortunately, that promise was never realized for our organization.

Cons:

Predatory renewal practices. Our nonprofit stopped using the platform years ago, sent multiple written cancellation requests, and yet Granicus kept auto-renewing our contract and invoicing us thousands of dollars for an unused service. Their “no early termination” clause and unwillingness to cooperate feel unethical and financially abusive toward small nonprofits.

Lauren H.

Verified reviewer

Government Relations

501-1000 employees

Used other for more than 2 years

Review source

Reviewed September 2020

Let's Talk...

I have worked with Bang the Table since 2017, during my time at Bury Council and now at Manchester Council, communicating mainly with [SENSITIVE CONTENT HIDDEN]. Both [SENSITIVE CONTENT HIDDEN] have been a pleasure to work with. Both are professional, knowledgeable and entirely friendly and welcoming into the Bang the Table family. Both [SENSITIVE CONTENT HIDDEN] have always endeavoured to answer any questions or queries either myself or colleagues may have had. They are quick to answer emails and have no problem hopping on a telephone call or video call to provide a demonstration. I am a huge advocate for the Engagement HQ platform, I think it is an absolute asset to Local Authority engagement. The engagement tools are innovative yet easy and accessible to use for the participant. The dashboard reporting is perfect for the analytics we desperately need for our research based strategies and City plans. I have used the 24/7 chat/help function within the site and can confirm that the help you receive from the team behind the scenes to advice and support any issues are fantastic, The quick responses, attention to detail in resolving any problems is very helpful - and the GIFS make it all the more better! There is certainly an appetite for this technology in the digital age that we find ourselves in and I hope to have Manchester City Council on board soon!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Although the range of tools are fantastic, the best thing about the site for me is the two way communication element. Yes it is a site to gather information from a participant - but it's also an opportunity for the host to share information - to be able to share relevant social media pages, share important documents, share useful websites, share contact information for professionals that may be able to help etc is fantastic. It's a two way street for gathering insight, sharing and communicating with communities and residents, the 360 approach to the design framework is on point.

Cons:

The thing I struggle with is having images that aren't blurry. This is probably something to do with the images I have access to and not necessarily the fault of the EHQ platform but generally blurry images are my bug bear.

Reasons for choosing EngagementHQ

EHQ is the preferred provider because it has a substantial range of tools, a comprehensive reporting suite, and an excellent reputation. I have been to many Greater Manchester Conferences where the Bang the Table have been referenced with the most positive of comments.

Vendor Response

Thank you for your continued support, Lauren! We're excited to see you bring EngagementHQ to Manchester City Council and the impact you will have with the community. ~ Team Bang the Table

Replied September 2020

Becky T.

Verified reviewer

Architecture & Planning

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed November 2020

Fantastic customer service

Overall, we've had a good experience with EngagementHQ. The sites are pretty user-friendly, especially with this year's update and the new customizable home page features. Customer service is great, and our clients have been happy with their sites. The team at Bang The Table has been open to our suggestions for new features, and we're hopeful that the tools and features will continue to get even better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is EXCELLENT. Any time I have a question or concern, I use the chat feature to direct message a technician who walks me through the issue. Everyone I have dealt with has been friendly and helpful - and they often sign off with a Harry Potter meme or something that reminds me that I'm talking to a REAL person!

Cons:

I wish there were additional features in the Places tool. In this year's pandemic, we've had to move all of our urban planning public engagement events online, and one of the "in-person" activities that we've had a hard time replicating is our mapping exercise. We typically print large paper maps of towns and cities and allow the public to add colored stickers in areas where they'd like to see growth and development. We also ask them to circle areas and neighborhoods, and to draw lines where they'd like to see future connections. The Places tool only allows people to place markers. I'd like for them to be able to draw polygons and lines as well.

emma g.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

I love this platform!

overall, I love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is so easy to use and implement. As the Site Admin for now several organizations, I have been able to customize and set up the system quickly and efficiently. Once developed, the organization easily adopts the platform and project managers are eager to upload their projects. My mantra is "the line up starts to the right! LOL Project Admins easily grasp how to upload and create projects and pages, and our communications department is very happy to be brought into the loop on projects faster and earlier, to drive more effective conversations with our stakeholders. A Win-Win-Win!

Cons:

As you've grown a bit bigger, I notice your help staff if relying more on the articles than directly helping users. If I reach out for help, I want step by step solutions, not a laundry list of articles I now have to sift through. And if I have an issue or glitch, it would be nice to have a troubleshooting area to help with that.

Jessica B.

Verified reviewer

Architecture & Planning

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2020

Easy to use

Overall EngagementHQ has been a great platform to use for our clients. It is easy to set up and administer and has provided us with a way to continue to do virtual public engagement activities during the pandemic.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is easy to set up and user friendly. It is great for sharing information and also gathering input from the public.

Cons:

I wish there were more features in the Places tool such as allowing people the ability to draw lines and polygons, not only place markers. Since we are using EngagementHQ a lot more for public engagement it would also be nice if there were addons such as a chat function that would allow the public to chat with us from the website and something for accessibility that would allow people the ability to change the text size, text spacing, make it dyslexia friendly, change contrast, etc.

Simon S.

Verified reviewer

Architecture & Planning

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed November 2023

Engagement HQ review

A very pleasing overall experience, particularly impressed with the intuitive software and support for the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support - [sensitive content hidden], Implementation Consultant was excellent, great energy.

Cons:

Nothing really jumps out in terms of a dislike

Rachel B.

Verified reviewer

Government Administration

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed January 2021

First steps

I can definitely say that I have had a positive experience the EngagementHQ so far.

Ratings Breakdown

Ease of use

Functionality

Pros:

So far I've found the software easy to use and intuitive. It's laid out in a logical manner and doesn't take long to get to grips with the essentials. The customer experience seems equally easy to use and engage with. It also offers the users confidence as different projects all have the same look and feel even though the tools might differ.

Cons:

Still learning at the moment so difficult to say but I haven't come across and sticky moments yet

Reasons for switching to EngagementHQ

Corporate decision.

Viv C.

Verified reviewer

Government Administration

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

So simple to use!

Love it!

Ratings Breakdown

Ease of use

Functionality

Pros:

You don't need to be a programming fiend to use this product! It's quick and easy to use, and has a very clean interface.

Cons:

Lack of font type and colors; inability to delete mistakes

Reasons for choosing EngagementHQ

Sleek interface, easy to use.

Vendor Response

Thank you so much for your feedback, Viv! Happy to hear that you're finding the platform easy to use. I'll pass along your thoughts on fonts and colors to our Product team. Cheers ~ Team Bang the Table

Replied October 2020

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