Web Tracks 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Web Tracks is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Web Tracks

4.3

(3)

Pricing

Starting at $295.00 one time

About Web Tracks

Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.

Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.

Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.

Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets.

Web Tracks is available on an annual subscription basis that includes support via an online knowledge base.

Web Tracks Screenshots

Web Tracks Pricing and Plans

Starting price: $295.00 one time

Free Trial

Free Version

Basic

$295.00

per feature, one time

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Web Tracks Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Web Tracks
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Cost Tracking
Customizable Reports
Data Import/Export
Email Management
Help Desk Management
Inventory Management
IT Asset Management
Knowledge Base Management
Maintenance Management
Prioritization
Problem Management
Procurement Management
Reporting & Statistics
Requisition Management
Search
Supplier Management
Support Ticket Management
Support Ticket Tracking
Ticket Management
User Management

Web Tracks Integrations

User.com

Web Tracks User Reviews

Overall Rating

4.3

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.0

Customer support

5.0

Functionality

4.0

Have you used Web Tracks and would like to share your experience with others?

Luisana P.

Verified reviewer

Higher Education

Used daily for less than 2 years

Review source

Reviewed April 2018

I'm happy with the work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.

Cons:

I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

America C.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed April 2018

I think it's incredible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .

Cons:

I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

Easy to use, but seems outdated and overpriced

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.

Cons:

The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

Vendor Response

Our product is not ad based like the one you mentioned. Many companies are against using such products as they can be counterproductive by distracting employees from the task at hand. Our site has recently been upgraded to a responsive mobile friendly layout. These changes are also mirrored in our 2018 Web Tracks release (you reviewed 2017). Most of our clients find our software extremely intuitive with a clean and simple interface ¿ this leads to increased productivity! Web Tracks offers a fully functional free version without ads. We are extremely competitive in our pricing. All purchases, including upgrades, do not expire, and include a year of free maintenance with outstanding support. Thanks for taking the time to review Web Tracks.

Replied April 2018

Showing 1 - 3 of 3 Reviews