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Web Tracks

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Overview
Web Tracks

Web Tracks 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Web Tracks
Web Tracks
4.3
(3)

Pricing

Starting at $295.00 one time

About Web Tracks

Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.

Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.

Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.

Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets.

Web Tracks is available on an annual subscription basis that includes support via an online knowledge base.

Wondering if Web Tracks is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

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Web Tracks User Interface

0
0
1

Web Tracks Pricing and Plans

Starting price: $295.00 one time
Free Trial
Free Version

Basic

$295.00

per feature, one time

No plan information available

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    Web Tracks Features

    • Popular features found in Help Desk
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Escalation
      Automated Routing
      Collaboration Tools
      Macros/Templated Responses
      Multi-Channel Communication
      Real-Time Notifications
      Reporting/Analytics
      Self Service Portal
      Service Level Agreement (SLA) Management
      Workflow Management
    • More features of Web Tracks
      Alerts/Notifications
      Asset Lifecycle Management
      Asset Tracking
      Audit Management
      Audit Trail
      Cost Tracking
      Customizable Reports
      Data Import/Export
      Email Management
      Help Desk Management
      Inventory Management
      IT Asset Management
      Knowledge Base Management
      Maintenance Management
      Prioritization
      Problem Management
      Procurement Management
      Reporting & Statistics
      Requisition Management
      Search
      Supplier Management
      Support Ticket Management
      Support Ticket Tracking
      Ticket Management
      User Management

    Web Tracks Integrations

    User.com
    User.com

    Web Tracks User Reviews

    Overall Rating

    4.3

    Ratings Breakdown

    5

    67%

    4

    0%

    3

    33%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.0

    Customer support

    5.0

    Functionality

    4.0

    Have you used Web Tracks and would like to share your experience with others?

    Luisana's profile
    Luisana P.

    Verified reviewer

    Higher Education

    Used daily for less than 2 years

    Review source

    Reviewed April 2018

    I'm happy with the work

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.
    Cons:
    I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

    Read More

    America's profile
    America C.

    Verified reviewer

    Used daily for less than 12 months

    Review source

    Reviewed April 2018

    I think it's incredible

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .
    Cons:
    I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

    Read More

    VR
    Verified
    Reviewer

    Used daily for less than 6 months

    Review source

    Reviewed April 2018

    Easy to use, but seems outdated and overpriced

    3

    Ratings Breakdown

    4
    Ease of use
    2
    Value for money
    5
    Customer support
    2
    Functionality
    icon
    Pros:
    It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.
    Cons:
    The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

    Vendor Response

    Our product is not ad based like the one you mentioned. Many companies are against using such products as they can be counterproductive by distracting employees from the task at hand. Our site has recently been upgraded to a responsive mobile friendly layout. These changes are also mirrored in our 2018 Web Tracks release (you reviewed 2017). Most of our clients find our software extremely intuitive with a clean and simple interface ¿ this leads to increased productivity! Web Tracks offers a fully functional free version without ads. We are extremely competitive in our pricing. All purchases, including upgrades, do not expire, and include a year of free maintenance with outstanding support. Thanks for taking the time to review Web Tracks.

    Replied April 2018

    Read More

    Showing 1 - 3 of 3 Reviews

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