Zoho Assist 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho Assist

4.7

(1333)

Pricing

Starting at ₹480.00 per month

About Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal.

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Zoho Assist Screenshots

Zoho Assist Pricing and Plans

Starting price: ₹480.00 per month

Free Trial

Free Version

Standard

₹480.00

flat rate, per month

Plan includes:

2 Simultaneous Sessions
All in Free Edition +
Custom Report
File Transfer
Import Google Contacts
Multi Monitor Navigation
Reboot and Reconnect
Screen Capture
Send Ctrl+Alt+Del
Session Transfer

Professional

₹720.00

flat rate, per month

Plan includes:

4 Simultaneous Sessions
Advanced Reports
All in Standard Edition +
Android)
Custom Email Templates
Mobile Apps (Ios
Rebranding
Schedule Sessions
Screen Sharing
Session Notes

Enterprise

₹1,120.00

flat rate, per month

Plan includes:

6 Simultaneous Sessions
All in Professional Plan +
Annotation
Contacts Management
Custom Domain Mapping
Customer Widget
Departments
Remote Printing
Service Queue
Session Audit

Standard (Unattended Access)

₹480.00

usage based, per month

Plan includes:

All in Free Edition +
Bulk Deployment
Computer Grouping
Custom
Custom Reports
Email
File Transfer
Group Permissions
Mobile Apps for the Technician
Multi-Monitor Navigation

Professional (Unattended Access)

₹720.00

usage based, per month

Plan includes:

Advanced Reports
All in Standard Edition +
Annotation
Bulk Deployment via Distributor
Chat
Custom Domain Mapping
Departments
Diagnostic Tools
Mobile and Iot Devices
Rebranding

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Zoho Assist Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of Zoho Assist
Active Directory Integration
Alerts/Notifications
Annotations
API
Authentication
Availability Indicator
Backup and Recovery
Billing & Invoicing
Chat/Messaging
Collaboration Tools
Conferencing
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Desktop/Browser Sharing
Diagnostics Tools
Diagnostic Tools
Email Reminders
Endpoint Protection
File Sharing
File Transfer
For MSPs
HD Audio/Video
Help Desk Management
Incident Management
Issue Management
IT Asset Tracking
Live Chat
Mobile Access
Mobile Screen Sharing
Monitoring
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple User Accounts
On-Demand Recording
Problem Management
Real-Time Monitoring
Real Time Screen Sharing
Recording
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Scheduling
Screen Capture
Screen Mirroring
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
SSL Security
Summary Reports
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Troubleshooting
Two-Way Audio & Video
Unattended Access
User Management
Video Chat
Video Conferencing
Video Streaming

Zoho Assist Integrations

Zoho Desk

Integration rated 4.6 from 33 reviews

ServiceNow

Freshdesk

ManageEngine ServiceDesk Plus

Jira

Zoho SalesIQ

See all 17 integrations

Zoho Assist User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.6

Functionality

4.6

Juan Carlos A.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

The Best Unattended Access Tool I’ve Used So Far

My experience with Zoho Assist has been excellent!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.

Cons:

Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings

Reasons for choosing Zoho Assist

What I liked most was how easy it is to see and manage all the computers I need to provide service to in one place. The platform is very easy to use, and the pricing is very competitive considering the number of devices I can support.

Reasons for switching to Zoho Assist

Zoho Assist offers a better overall experience for unattended access. It is more intuitive, reliable, and provides better value for the features it offers.

Nitin P.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Zoho Assist, best Remote Support Application

I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers.

Cons:

Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done

Reasons for choosing Zoho Assist

Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected.

Reasons for switching to Zoho Assist

Anydesk was very expensive and doesnt provide customer billing option.

Rick F.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Best support product. Saves me hours int he car

All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections

Cons:

Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you

Reasons for switching to Zoho Assist

Price

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed December 2025

Reliable Remote Support

Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours.

Cons:

Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh.

Reasons for choosing Zoho Assist

Zoho Assist integrates directly with Zoho Desk, which makes launching remote sessions and managing support tickets much easier.

Michael H.

Verified reviewer

Computer & Network Security

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2026

Zoho Assist best remote management

I have used and tested multiple remote management systems. Zoho Assist has proven to have the best feature set and performance for the cost. It also integrates seamlessly with other Zoho products. We started using Zoho Assist and found it so good that we purchased several other Zoho management applications to give us a full management suite.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho Assist is easy to use and has a full feature set for remote management of servers and user support. Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly.

Cons:

I have not found any real issues with Zoho Assist. It has all the features needed for remote management and troubleshooting.

Reasons for choosing Zoho Assist

Zoho assist had more features for the money and offered integration with their other management products

Reasons for switching to Zoho Assist

The cost of Teamviewer was too high for the features that it provided

Stefan K.

Verified reviewer

Computer Software

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed January 2026

I really like Zoho Assist.

The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Remote customer support is quick and easy to set up. The connection is established quickly and availability is good.

Cons:

So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to.

Reasons for choosing Zoho Assist

The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs.

Reasons for switching to Zoho Assist

The cost of the TeamViewer license is far too high for my needs.

Theodore T.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Amazing amazing amazing!

one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers

Cons:

I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me.

Reasons for switching to Zoho Assist

i could not afford teamviewer anymore, and zoho was a beautiful alternative!

Henry S.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Zoho Assist impressed me and will surely impress you.

After using TeamViewer and later Anydesk for many years it was a pleasant surprise to find a feature rich, reliable, easy to use and affordable alternative in Zoho Assist. I am very happy for making the switch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the management and control of technicians and devices they have access to. The remote access features and ease of use is another of my favourite things.

Cons:

There is nothing about Zoho Assist that I do not like. The only thing that could be improved is the speed of file transfers.

Reasons for choosing Zoho Assist

Firstly pricing as Zoho Assist offered a licensing model that supported our needs. A trial period was further offered and used which showcased and confirmed the impressive features.

Reasons for switching to Zoho Assist

Pricing became ridiculous and Anydesk started limiting our concurrent connections.

Pat c.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Tech loves Zoho Assist

The product is easy to use. The setup is straight forward for the client which eliminates frustration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho Assist makes my remote access to clients a breeze. Clients find the installation easy and love the convenience.

Cons:

Once in a while the sessions freezes. It is usually resolved when I reconnect. It would be nice if it auto connected when the session is unresponcsive.

Reasons for switching to Zoho Assist

It got too expensive which impacted my profit margin.

Marlon F.

Verified reviewer

Wholesale

2-10 employees

Used monthly for free trial

Review source

Reviewed January 2026

Solid Remote Tool With Minor Usability Gaps

Overall, Zoho Assist has been a great tool for remote support. It makes it easy to help clients, troubleshoot issues, and manage sessions without complications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The connection process is fast and reliable, even with clients who have limited technical skills. - The interface is clean and easy to navigate, making remote sessions smooth.

Cons:

- Occasional delays when reconnecting to a session after a restart. - Some features feel hidden behind menus, so it takes a moment to find advanced options.

Reasons for choosing Zoho Assist

I chose Zoho Assist because it offers a cleaner, more intuitive interface and makes remote connections significantly easier and faster compared to other tools.

Reasons for switching to Zoho Assist

It has better free edition and better pricing after trial

Showing 1 - 10 of 1333 Reviews

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