Zoho Assist 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

Zoho Assist

4.7

(1359)

Pricing

Starting at ₹480.00 per month

About Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal.

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Zoho Assist Screenshots

Zoho Assist Pricing and Plans

Starting price: ₹480.00 per month

Free Trial

Free Version

Standard

₹480.00

flat rate, per month

Plan includes:

2 Simultaneous Sessions
All in Free Edition +
Custom Report
File Transfer
Import Google Contacts
Multi Monitor Navigation
Reboot and Reconnect
Screen Capture
Send Ctrl+Alt+Del
Session Transfer

Professional

₹720.00

flat rate, per month

Plan includes:

4 Simultaneous Sessions
Advanced Reports
All in Standard Edition +
Android)
Custom Email Templates
Mobile Apps (Ios
Rebranding
Schedule Sessions
Screen Sharing
Session Notes

Enterprise

₹1,120.00

flat rate, per month

Plan includes:

6 Simultaneous Sessions
All in Professional Plan +
Annotation
Contacts Management
Custom Domain Mapping
Customer Widget
Departments
Remote Printing
Service Queue
Session Audit

Standard (Unattended Access)

₹480.00

usage based, per month

Plan includes:

All in Free Edition +
Bulk Deployment
Computer Grouping
Custom
Custom Reports
Email
File Transfer
Group Permissions
Mobile Apps for the Technician
Multi-Monitor Navigation

Professional (Unattended Access)

₹720.00

usage based, per month

Plan includes:

Advanced Reports
All in Standard Edition +
Annotation
Bulk Deployment via Distributor
Chat
Custom Domain Mapping
Departments
Diagnostic Tools
Mobile and Iot Devices
Rebranding

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Zoho Assist Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of Zoho Assist
Active Directory Integration
Alerts/Notifications
Annotations
API
Authentication
Availability Indicator
Backup and Recovery
Billing & Invoicing
Chat/Messaging
Collaboration Tools
Conferencing
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Desktop/Browser Sharing
Diagnostics Tools
Diagnostic Tools
Email Reminders
Endpoint Protection
File Sharing
File Transfer
For MSPs
HD Audio/Video
Help Desk Management
Incident Management
Issue Management
IT Asset Tracking
Live Chat
Mobile Access
Mobile Screen Sharing
Monitoring
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple User Accounts
On-Demand Recording
Problem Management
Real-Time Monitoring
Real Time Screen Sharing
Recording
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Scheduling
Screen Capture
Screen Mirroring
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
SSL Security
Summary Reports
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Troubleshooting
Two-Way Audio & Video
Unattended Access
User Management
Video Chat
Video Conferencing
Video Streaming

Zoho Assist Integrations

Zoho Desk

Integration rated 4.7 from 35 reviews

ServiceNow

Freshdesk

ManageEngine ServiceDesk Plus

Jira

Zoho SalesIQ

See all 17 integrations

Zoho Assist User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.6

Functionality

4.6

Cesar C.

Verified reviewer

Internet

2-10 employees

Used weekly for free trial

Review source

Reviewed February 2026

Very good product, licensing should be simpler

Ease to use, easy to integrate in to the Zoho Ecosystem, which step by step I'am been adopting. Complements the other Zoho products offerings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books.

Cons:

Licensing should be use for remote or unattended support, indistinctively. We need not to buy two different sets of licenses.

Reasons for switching to Zoho Assist

This is a free but hard to manage product

Fernando F.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

My experience with Zoho Assist

I've been using this tool since 2020 and I'm very satisfied with its ease of use and quick installation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick to install, easy to use, and the access console is very organized and simple for managing devices and technicians.

Cons:

Sometimes, the Zoho service installed on the client stops working, and it's necessary to access the device with another tool to reinstall the client.

Reasons for choosing Zoho Assist

Easier to use and the price fits my budget.

Reasons for switching to Zoho Assist

The tool is slow, insecure, and very expensive.

Rick F.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Best support product. Saves me hours int he car

All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections

Cons:

Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you

Reasons for switching to Zoho Assist

Price

Nitin P.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Zoho Assist, best Remote Support Application

I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers.

Cons:

Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done

Reasons for choosing Zoho Assist

Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected.

Reasons for switching to Zoho Assist

Anydesk was very expensive and doesnt provide customer billing option.

Justin K.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2026

Value for money

Overall experience was satisfactory. The package solution compared to other vendors is affordable. The file transfer experience though is not adequate and needs more work. Simplicity & Ease of Use, Browser-based access, and no local installers are needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the value for money package. Simplicity & Ease of Use, Browser-based access, and no local installers are needed.

Cons:

I don't like the file transfer process for transferring files to remote connections. I also don't like being over charged R676.20 instead of R588 having to pay R88.20 more for no reason.

Reasons for switching to Zoho Assist

Too expensive and app installation intensive.

Nitin P.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for free trial

Review source

Reviewed March 2026

Best Remote Software

We've been using Zoho Assist for remote support and it has been a fantastic experience. The platform is extremely reliable, easy to set up, and works smoothly even on slower connections. The unattended access feature makes it very convenient to manage systems remotely without any hassle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and quick setup – The interface is simple and sessions can be started quickly without complex installation. Unattended remote access – Technicians can access devices anytime even when users are not present

Cons:

Limited features in lower-tier plans – Some advanced features are only available in higher plans. Customer support response may be slow in some cases

Reasons for switching to Zoho Assist

not satisfied with any desk, not working perfectly for mine

Elroy J.

Verified reviewer

Computer Software

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed January 2026

Zoho Assist Review

Overall Experience: Zoho Assist has been a solid tool for day-to-day remote support. It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pros: Very easy for customers to join a session without confusion Stable connections and smooth screen control Unattended access is a big time-saver for repeat support File transfer and chat are straightforward Good value compared to other remote support tools

Cons:

Cons: A few settings/features could be easier to find (minor UI learning curve) Occasional updates require quick re-check of permissions on some machines

Reasons for switching to Zoho Assist

Too expensive. they wanted to charge for commercial use even if its personal

Verified

Reviewer

Consumer Services

2-10 employees

Used monthly for free trial

Review source

Reviewed March 2026

Great Product!

I really like this product. I would highly recommend this product for businesses offering IT Support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very straightforward to use. It's intuitive and easy for the customer to use as well. I like the fact that I can send files as well.

Cons:

I don't dislike anything about this product. To be able to assist customers even across the country is incredible.

Reasons for choosing Zoho Assist

Zoho Assist is cost effective and easy to use.

Antonio J.

Verified reviewer

Food Production

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

A True Time Saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy ro use ans set up. Was able to remotely connect to computers on mins. Interface was nice ans usees didn't have issues

Cons:

I had issues with remote users being unable to login to unattended desktops. This was due to a licensing issue.

Reasons for switching to Zoho Assist

Cost of product and support. Zoho was more affordable

Jennifer E.

Verified reviewer

Law Practice

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed February 2026

Zoho Assist is a Hit!

A favorite when remote assist is needed. A former IT professional recommended the site, and I have done the same.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user-friendly software program that allows our remote workers to continue collaborating seamlessly

Cons:

A bit clunky initially setting up and could benefit from simple guidelines for easy reference for those that don't use the program consistently

Showing 1 - 10 of 1359 Reviews

See All Reviews

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Zoho Assist 2026: Benefits, Features & Pricing

Overview

About Zoho Assist

Zoho Assist Screenshots

Zoho Assist Pricing and Plans

Zoho Assist Features

Zoho Assist Integrations

Zoho Assist User Reviews

Zoho Assist Popular Comparisons

Other Top Recommended Remote Desktop Software

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