InnTender is a cloud-based property management solution which caters to small and midsize hotels, boutiques, resorts and reservation-based property firms. It features online booking platform where users can connect with the hotel managers and online travel agents. The solution helps the customer to check room availability for a particular date, view packages and deals and make reservations.

InnTender offers a reporting feature that helps the management to have an overview of the ongoing operations and generate real-time basis performance reports for accounting, reservation, housekeeping and maintenance purpose. The video library feature helps the customers to get information about the hotel which includes details about the ongoing services that customers can avail once they check-in.

The solution also assists in providing training to new and existing users. Support can be availed by the customers through phone or email.

Guest assigned room
Guest assigned room

Guest assigned room

Hotel reports

Hotel reports

Reservation engine

Reservation engine

Reservation list

Reservation list

Room view

Room view

Change hotel

Change hotel

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



8 Reviews of InnTender

Overall rating

5.0 / 5 stars

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Dini from Iso Kirja ry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Superior in every way!

Reduced cost and ability to make more sales through different channels and directly from our site.

Pros

Really intuitive, flexible and easy to use. We changed from market leader in Finland and never had to regret in any part. Superior in use, features and pricing. Really good and kind customer service. Inntender helped us also to reduce cost and made us more profitable. Now also in Finnish!!!

Cons

Inntender was quite hard to find. So far nothing to complain about this. Everything goes smoothly...!

Review Source: Capterra

Michael from Nazarene Theological Seminary

Type of Property:  Conference / Banquet Center & Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great product, great price, great support

Customer suport has been great helping us with setup and questions we had along the way.

Luis from Stand Out Hotels collection

Ease-of-use

Customer support

February 2016

They are our partners

They are more then the only software provider for us - they are our partners. They have excellent customer service, support and easy training modules. The best is they always work to improve the PMS and customer experience. Thanks for all your support InnTender Team!

Review Source: Capterra

Lisa from Northwest Point Resort Turks and Caicos Islands

Ease-of-use

Customer support

February 2016

Excellent software, very user friendly and great customer service

InnTender made it very easy for myself and my management team to work simultaneously training and updating daily information for guests from satellite offices in 2 countries, the software is easy to navigate and the sales training was very thorough. The customer service is fantastic and they are always quick to respond with requests, questions and data. InnTender is user friendly backed with solid reporting and customized modifications. I highly recommend this software company for hoteliers, rental companies or resorts world wide.

Review Source: Capterra

Amanda from Landmark Host, LLC

Ease-of-use

Customer support

October 2015

Best PMS available!!

Our company has switched from a larger brand PMS to InnTender and the switch has by far been one of the best choices our company has made! Customer Service is very helpful and even have training tool to help.

Review Source: Capterra

Hank from Inn of Clanton

Ease-of-use

Customer support

June 2015

Best I've found...

I began due diligence earlier this year after taking over a hotel with an antiquated Property Management System. As I searched, InnTender quickly rose to the top; and, I can say (happily) after installing the program that it came as promised. We have, now, been on the program for 3 months and we love it. It is the easiest program to train staff to use; yet, it is robust enough to provide all the information I need to run a turn-around property. The most impressive thing, for me, has been the EXCEPTIONAL support we've received after installing. I had real concerns that they would make the sale and we'd be left hanging with a lame help desk. Fortunately, my fears were unfounded. They have been GREAT!!!

Review Source: Capterra

Tony from Super 6 Plus

Type of Property:  Independent Hotel

Ease-of-use

Customer support

Functionality

January 2015

The best hotel management software with which I have worked.

Pros

It is difficult to name one thing because there are so many pluses. Having been exposed to nearly every possible property management program on the market over the past 10 years in the industry, I can say this is the best program with which I have worked. It has a simplicity that makes it very intuitive, while remaining comprehensive in terms of functionality. You'd be hard-pressed to find a more user-friendly product with this much depth.

Cons

There are no 'cons' with this program, because when one has arisen, it has been resolved quickly, and it is in this where you find InnTender's greatest strength: their service.

Roger from Data Center Solutions

Type of Property:  Other

Ease-of-use

Customer support

Functionality

January 2015

InnTender Cloud Based Property Management System (PMS) Hospitality

Pros

The screens are amazing. It's easy to use. The reports are incredible. The housekeeping and maintenance app is a great tool. The reservation widget will revolutionize the business. There are no more weeks of training before an employee can be sent to the front desk. It takes just minutes to train an employee.
They also have incredible customer service. The snap feature for highlighting any report, any screen that you have a question on is super cool!

Cons

Compared to other PMS Systems, I'm still evaluating and comparing.


Displaying 1 - 8 of 8 reviews