Little Hotelier is a cloud-based hotel management solution designed for small and midsize hotels. It offers front-desk management, online booking, payment management and channel management within a suite. It is suitable for bed and breakfasts, inns, independent hotels and condos.

Little Hotelier allows users to manage reservations, hotel check-ins and check-outs. It synchronizes availability information across booking channels such as hotel websites and third-party booking websites.

Little Hotelier enables users to design their hotel websites using customizable templates. It also offers direct booking, which allows users to accept online bookings from the website. Users can also accept online payments through the website.

Little Hotelier is able to accept bookings from different third-party booking websites such as Agoda, LateRooms, Booking.com, Expedia, TripAdvisor and Hotels.com.

Ad hoc reports
Ad hoc reports

Ad hoc reports

Booking summary

Booking summary

Customized booking website

Customized booking website

iOS app

iOS app

Online booking calendar

Online booking calendar

Supported Operating System(s):

Web browser (OS agnostic)



40 Reviews of Little Hotelier

Overall rating

4.0 / 5 stars

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ABUBAKR from WESTBRAE

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

HORRIBLE.

Pros

Nothing.

Cons

The sales staff are bad, they will sell anything to you by talking rubbish and making up fibs.

Review Source: Capterra

KL from Verandah Retreat

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Love the team and staff but functionality is a real issue

Pros

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Cons

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to manage

Pros

This product has been a life changer, it has allowed us to effectively manage our reservations with a smooth process, it has helped in limiting our errors and making sure our data is good data.

Cons

It is more suited to smaller properties, for smaller properties it does the job but for larger properties, it would not be a good option, it could be with some more enhancements and more reporting functions.

Review Source: Capterra

Cristina Marcano from ILC Academy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

If you are an entrepreneur in the hotel industry, I recommend Little Hotelier.

Pros

Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.

Cons

It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

June 2018

Hi Cristina, Thanks for taking the time to review Little Hotelier. We're happy to hear that your experience with our product has been positive. Let us know if we can help you with anything. Thanks, Kaitlyn @ Little Hotelier

Aidan from HFS Group

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A very streamlined process both front of house and back of house.

Pros

Little Hotelier is a very easy system to use and has 90% of the functionality required to operate an accommodation business.

Cons

Little Hotelier currently does not connect with any EPOS systems which is a shame. It would be great if there are future developments for this integration.

Review Source: Capterra

Zanneta from RIGAAPARTMENT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The best design I have ever seen

Pros

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Cons

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

May 2018

Hi Zanneta, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner. If you have any further questions, don't hesitate to get in touch with a member of the team. Thanks, Kaitlyn @ Little Hotelier

Peter from Tropicana Pool Villa

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Patience gone with Littlehotelier

Pros

I did not find many after this experience. MAy be that is very simple and u learn it fast. Stripe payment gets you to charge directly from the platform ... thats ok.

Cons

Waited 2 years until they came out with an easy revenue report that would show you the basic , but .... released , it completely fails to count and even shows you occupancy on days with 0 bookings, as an example. Support never sent a memo that the system is miscalculating. Rather let the hotel to use it and find out if you can... Lost patience and faith in this PMS and when u ask them when are they going to fix it , reply No deadline. So i would wait another 2 years probably. NAh, time to change.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Modern software

tracking my holiday rental business

Pros

Little Hotelier is a good software for small hotels and self-catering properties. Great channel manager with a big number of booking sites/agents.

Cons

Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

April 2018

Hi there, Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business. If you have any further feedback or questions, please don't hesitate to get in touch with the team. Thanks, The team @ Little Hotelier

Jen from Turtle Bay Byron

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Little Hotelier makes our small business more professional and cuts down administration time

Pros

It was easy to set up and is easy to use (for a non-technical person!) and it streamlines our booking process. It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system. It was good to link it to my Facebook page. It is very handy to have it on my mobile to use whenever and wherever I like.

Cons

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

March 2018

Hi Jen, Thanks for taking the time to review Little Hotelier. It's great to hear that you had a good experience setting up the system and are enjoying the convenience of our app. You'll be excited to hear that it was recently announced that Airbnb has chosen Little Hotelier to be the first channel manager with a real-time, two way connection. This will eliminate the need for an iCal connection as you can connect to Airbnb as a channel and your inventory will be automatically updated as a booking is made on Airbnb. Your hotel will be able to apply to connect to Airbnb over the coming weeks when our connection live. Keep an eye out for the link on our website or communication via email. Let me know if you require any more information. Thanks, Kaitlyn @ SiteMinder

Jodie from Dennison Street Inn, Bed & Breakfast

Type of Property:  Bed & Breakfast

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

The best software for small hotel, or B & B

There tech support is great.

Pros

Very easy to use, anyone with minimum computer skills can operate this system. It is worth some money.

Cons

The technical support department could be opened for longer hours. Running a bed-and-breakfast or a small hotel you have odd hours.

Review Source

Cameron from Elite Athlete Services

Type of Property:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Good Value

Pros

This program is easy to use and is pretty intuitive. It can be scaled and modified with ease. Program design is no frills and straight forward.

Cons

Making room blocks is slow and you can't individually check people in within the block.
Sometimes the system is slow or gets a little "buggy"

Review Source

Kayla from Lake Tyler Petroleum Club

Type of Property:  Marina

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Love Little Hotelier

I would recommend this software to anyone with Bed and Breakfast, Cabins, or small property with rental spaces. Little Hotelier is easy to use with friendly people working behind it.

Pros

Creating a reservation has never been easier. I love that a Confirmation email, Pre-Check In email, and Post-Check Out email are all automatically sent for me. I also enjoy using the app. It is super helpful when I am not on the property but get phone calls. I can easily answer questions just by looking it up. Customer Service is great and is very prompt in responding.

Cons

A couple of the features are a little difficult to figure out. If one guest has booked multiple rooms that you initially made under one reservation, you cannot later go back and make a change to just one room or it will change them all. To make adjustments, rooms have to be reserved one at a time to only affect the one room.

Review Source

Nikki from Garden By The Sea

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Good program for Calendar

Pros

The calendar updates Use with Expedia and Booking.com. With AirBNB in future. Works with Stipe pay system.

Cons

Pretty restrictive in not allowing changes in invoice configuration and information from guests. They need to allow more options to add different information

Review Source

sandra from Plymouth House Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

August 2017

Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier

Vin from Oban Hotel Eastbourne

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Very basic, inflexible and flawed in many ways. A program put together in a kids bedroom

none

Cons

Can't add different dates to guests stay.
Have to select print numerous times before registration doc displays to print.
Rate plans cannot be fed from another.
reports are inaccurate
Diary dates window is too small
Could go on and on but the worse about Litte hotelier is the telephone Support.
The people that provide support are at best rubbish, arre not knowledgeable and are incapable of resolving the most basic question or problems. Today alone I spent 29min 37 seconds to eventually be informed that 'Computer says No' he then went on to say there is no complaint procedure within the company but my friend can handle your complaint if you want to. I rang back and spoke to a member of their sales team who gave false and misleading information in the advice he provided about the company and its procedures. unsurprisingly I am still waiting for someone to take responsibility for my complaint and issues that I have raised.
AVOID THIS COMPANY. in the first month alone they deleted all our hotels' booking and customer credit card information. Never to be found. it took us over 2 weeks to manually add/reinstate lost bookings. AVOID like the plague

Review Source: Capterra

Tracey from Bourke Riverside Motel

Ease-of-use

Value for money

Customer support

Functionality

July 2017

We have been using this software for over 18 months now. A few thoughts...

Pros

Set up and ease of use.
Linkage to Siteminder
Cloud based which you can access form multiple devices.
Can think of anything else to recommend here?

Cons

Poor financial and room performance reporting.
Invoicing workflow abysmal -
--Unable to search under an invoice number which makes reconciliation very time intensive.
--PDF invoice generation is not automatic when sending an invoice
--Cannot run a debtors report
--Invoices are HTML embedded into email, do no print correctly
Visual cues are poor compared to similar products e.g. outstanding payments, occupancy at a glance.
Customer support is slow and they don't respond to the basic issues with any timeline for implementation of fixes. No communication when software changes are made

Review Source: Capterra

Conrad from The Pirate Haus Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Try Cloudbeds!

As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing. Pros: Short learning curve, simple interface Cons: Too many to list

Pros

Ease of use, short learning curve.

Cons

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

April 2017

Hi Conrad, We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback. Thanks, Clare @ Little Hotelier

Julie from Apache Lodge

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Only a good program if you don't have a problem. Good Luck!

I liked this program until I started overbooking and couldn't get help! I called tech support who said they would respond in 48 hours. I called back, Fasial said the 48 hours were to make sure there was a problem. When I asked him about the findings he said they had discovered there was a problem. Sound like a monitoring commercial? Although Garrett said I "shouldn't have to pay for these headaches," email wasn't sent to anyone and Zada from billing refused to talk call anyone. I sent 5 emails to Fig trying to get help but he never would respond.

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

April 2017

Hi Julie, We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our customer success team who will look into this further and ensure we can learn and make improvements where necessary. We hope your business continues to be successful and you find a solution that works for your needs. Thanks, Clare @ Little Hotelier

Ruben from Off Beat Guesthouse

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Program in development, loads of bugs, no service

Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.

Pros

Interface

Cons

Service, price

Review Source: Capterra

Response: Little Hotelier, Online Ventures Pty Ltd.

March 2017

Hi Ruben, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved. We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders. Thanks, The team at Little Hotelier

conrad from Pirate Haus Inn

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Good for small properties, but....

It's an australian company, so they're not really dedicated to the US market. Just last year you could not enter a Discover card transaction. The biggest plus is ease of use (because there's not many features). It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible. you have a powerful interface in siteminder, however I found a flaw in their software, brought it to their attention and have heard nothing back, like 'oops' or anything. maybe I'll hear back when they come up with a fix? Sometimes it bogs down, but you'll get no explanation. The PMS lacks basic features like the ability to do a split reservation, so you have to manually create two reservations, and they can't be linked for billing ...pain in the butt. You have very little customization from contact letters, to screen layout. You have to accept their color scheme, you can only see two weeks at a time. You can't run a report to see 'what reservations do I have where no confirmation was sent' etc. The salesperson will feign interest in your issues, but there is no 'upcoming development log' so you know what's coming down the pipeline. They want you to use stripe, at a higher rate than stripe charges. Pros: Ease of use, powerful interface with siteminder, flat rate (no comission for channel manager bookings/setup)Cloud based Cons: lack of PMS features, slow support Competing product we are looking at : Cloudbeds

Review Source: Capterra

Displaying 1 - 20 of 40 reviews