Little Hotelier Software


 

Little Hotelier is a cloud-based hotel management solution designed for small and midsize hotels. It offers front-desk management, online booking, payment management and channel management within a suite. It is suitable for bed and breakfasts, inns, independent hotels and condos.

Little Hotelier allows users to manage reservations, hotel check-ins and check-outs. It synchronizes availability information across booking channels such as hotel websites and third-party booking websites.

Little Hotelier enables users to design their hotel websites using customizable templates. It also offers direct booking, which allows users to accept online bookings from the website. Users can also accept online payments through the website.

Little Hotelier is able to accept bookings from different third-party booking websites such as Agoda, LateRooms, Booking.com, Expedia, TripAdvisor and Hotels.com.

 

Little Hotelier - Ad hoc reports
 
  • Little Hotelier - Ad hoc reports
    Ad hoc reports
  • Little Hotelier - Booking summary
    Booking summary
  • Little Hotelier - Customized booking website
    Customized booking website
  • Little Hotelier - iOS app
    iOS app
  • Little Hotelier - Online booking calendar
    Online booking calendar
Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of Little Hotelier

 

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Software Advice Reviews (5)
More Reviews (33)

Showing 1-5 of 5

Peter from Tropicana Pool Villa
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Patience gone with Littlehotelier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I did not find many after this experience. MAy be that is very simple and u learn it fast. Stripe payment gets you to charge directly from the platform ... thats ok.

Cons

Waited 2 years until they came out with an easy revenue report that would show you the basic , but .... released , it completely fails to count and even shows you occupancy on days with 0 bookings, as an example. Support never sent a memo that the system is miscalculating. Rather let the hotel to use it and find out if you can... Lost patience and faith in this PMS and when u ask them when are they going to fix it , reply No deadline. So i would wait another 2 years probably. NAh, time to change.

Review Source
 
 

Jodie from Dennison Street Inn, Bed & Breakfast
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The best software for small hotel, or B & B

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There tech support is great.

Pros

Very easy to use, anyone with minimum computer skills can operate this system. It is worth some money.

Cons

The technical support department could be opened for longer hours. Running a bed-and-breakfast or a small hotel you have odd hours.

Review Source
 
 

Cameron from Elite Athlete Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is easy to use and is pretty intuitive. It can be scaled and modified with ease. Program design is no frills and straight forward.

Cons

Making room blocks is slow and you can't individually check people in within the block.
Sometimes the system is slow or gets a little "buggy"

Review Source
 
 

Kayla from Lake Tyler Petroleum Club
Specialty: Marina
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Love Little Hotelier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software to anyone with Bed and Breakfast, Cabins, or small property with rental spaces. Little Hotelier is easy to use with friendly people working behind it.

Pros

Creating a reservation has never been easier. I love that a Confirmation email, Pre-Check In email, and Post-Check Out email are all automatically sent for me. I also enjoy using the app. It is super helpful when I am not on the property but get phone calls. I can easily answer questions just by looking it up. Customer Service is great and is very prompt in responding.

Cons

A couple of the features are a little difficult to figure out. If one guest has booked multiple rooms that you initially made under one reservation, you cannot later go back and make a change to just one room or it will change them all. To make adjustments, rooms have to be reserved one at a time to only affect the one room.

Review Source
 
 

Nikki from Garden By The Sea
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good program for Calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The calendar updates Use with Expedia and Booking.com. With AirBNB in future. Works with Stipe pay system.

Cons

Pretty restrictive in not allowing changes in invoice configuration and information from guests. They need to allow more options to add different information

Review Source
 
 
 
Showing 1-20 of 33


June 2018

June 2018

Easy to manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product has been a life changer, it has allowed us to effectively manage our reservations with a smooth process, it has helped in limiting our errors and making sure our data is good data.

Cons

It is more suited to smaller properties, for smaller properties it does the job but for larger properties, it would not be a good option, it could be with some more enhancements and more reporting functions.

Review Source: Capterra
 

Cristina Marcano from ILC Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

If you are an entrepreneur in the hotel industry, I recommend Little Hotelier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.

Cons

It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: June 2018

June 2018

 

Hi Cristina,

Thanks for taking the time to review Little Hotelier.

We're happy to hear that your experience with our product has been positive.

Let us know if we can help you with anything.

Thanks,
Kaitlyn @ Little Hotelier

 

Aidan from HFS Group
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A very streamlined process both front of house and back of house.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Little Hotelier is a very easy system to use and has 90% of the functionality required to operate an accommodation business.

Cons

Little Hotelier currently does not connect with any EPOS systems which is a shame. It would be great if there are future developments for this integration.

Review Source: Capterra
 

Zanneta from RIGAAPARTMENT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

The best design I have ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Cons

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: May 2018

May 2018

 

Hi Zanneta,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner.

If you have any further questions, don't hesitate to get in touch with a member of the team.

Thanks,
Kaitlyn @ Little Hotelier

 


April 2018

April 2018

Modern software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

tracking my holiday rental business

Pros

Little Hotelier is a good software for small hotels and self-catering properties. Great channel manager with a big number of booking sites/agents.

Cons

Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: April 2018

April 2018

 

Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

 

Jen from Turtle Bay Byron

February 2018

February 2018

Little Hotelier makes our small business more professional and cuts down administration time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was easy to set up and is easy to use (for a non-technical person!) and it streamlines our booking process. It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system. It was good to link it to my Facebook page. It is very handy to have it on my mobile to use whenever and wherever I like.

Cons

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: March 2018

March 2018

 

Hi Jen,

Thanks for taking the time to review Little Hotelier.

It's great to hear that you had a good experience setting up the system and are enjoying the convenience of our app.

You'll be excited to hear that it was recently announced that Airbnb has chosen Little Hotelier to be the first channel manager with a real-time, two way connection. This will eliminate the need for an iCal connection as you can connect to Airbnb as a channel and your inventory will be automatically updated as a booking is made on Airbnb.

Your hotel will be able to apply to connect to Airbnb over the coming weeks when our connection live. Keep an eye out for the link on our website or communication via email.

Let me know if you require any more information.

Thanks,
Kaitlyn @ SiteMinder

 

sandra from Plymouth House Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: August 2017

August 2017

 

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

 

Vin from Oban Hotel Eastbourne
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very basic, inflexible and flawed in many ways. A program put together in a kids bedroom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none

Cons

Can't add different dates to guests stay.
Have to select print numerous times before registration doc displays to print.
Rate plans cannot be fed from another.
reports are inaccurate
Diary dates window is too small
Could go on and on but the worse about Litte hotelier is the telephone Support.
The people that provide support are at best rubbish, arre not knowledgeable and are incapable of resolving the most basic question or problems. Today alone I spent 29min 37 seconds to eventually be informed that 'Computer says No' he then went on to say there is no complaint procedure within the company but my friend can handle your complaint if you want to. I rang back and spoke to a member of their sales team who gave false and misleading information in the advice he provided about the company and its procedures. unsurprisingly I am still waiting for someone to take responsibility for my complaint and issues that I have raised.
AVOID THIS COMPANY. in the first month alone they deleted all our hotels' booking and customer credit card information. Never to be found. it took us over 2 weeks to manually add/reinstate lost bookings. AVOID like the plague

Review Source: Capterra
 

Tracey from Bourke Riverside Motel

July 2017

July 2017

We have been using this software for over 18 months now. A few thoughts...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Set up and ease of use.
Linkage to Siteminder
Cloud based which you can access form multiple devices.
Can think of anything else to recommend here?

Cons

Poor financial and room performance reporting.
Invoicing workflow abysmal -
--Unable to search under an invoice number which makes reconciliation very time intensive.
--PDF invoice generation is not automatic when sending an invoice
--Cannot run a debtors report
--Invoices are HTML embedded into email, do no print correctly
Visual cues are poor compared to similar products e.g. outstanding payments, occupancy at a glance.
Customer support is slow and they don't respond to the basic issues with any timeline for implementation of fixes. No communication when software changes are made

Review Source: Capterra
 

Conrad from The Pirate Haus Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Try Cloudbeds!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing.

Pros: Short learning curve, simple interface
Cons: Too many to list

Pros

Ease of use, short learning curve.

Cons

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Advice to Others

Only useful if you're really small and have 2 or less users. We have 6 rooms and it's not very useful. Again the major issue is a complete lack of customer focus, at least US customers.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: April 2017

April 2017

 

Hi Conrad,
We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback.
Thanks,
Clare @ Little Hotelier

 

Julie from Apache Lodge

March 2017

March 2017

Only a good program if you don't have a problem. Good Luck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked this program until I started overbooking and couldn't get help! I called tech support who said they would respond in 48 hours. I called back, Fasial said the 48 hours were to make sure there was a problem. When I asked him about the findings he said they had discovered there was a problem. Sound like a monitoring commercial? Although Garrett said I "shouldn't have to pay for these headaches," email wasn't sent to anyone and Zada from billing refused to talk call anyone. I sent 5 emails to Fig trying to get help but he never would respond.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: April 2017

April 2017

 

Hi Julie,
We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our customer success team who will look into this further and ensure we can learn and make improvements where necessary. We hope your business continues to be successful and you find a solution that works for your needs.
Thanks,
Clare @ Little Hotelier

 

Ruben from Off Beat Guesthouse
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Program in development, loads of bugs, no service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.

Pros

Interface

Cons

Service, price

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: March 2017

March 2017

 

Hi Ruben,

Thanks for leaving us your feedback.

We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved.

We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders.

Thanks,
The team at Little Hotelier

 

conrad from Pirate Haus Inn

February 2017

February 2017

Good for small properties, but....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's an australian company, so they're not really dedicated to the US market. Just last year you could not enter a Discover card transaction. The biggest plus is ease of use (because there's not many features). It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible. you have a powerful interface in siteminder, however I found a flaw in their software, brought it to their attention and have heard nothing back, like 'oops' or anything. maybe I'll hear back when they come up with a fix? Sometimes it bogs down, but you'll get no explanation. The PMS lacks basic features like the ability to do a split reservation, so you have to manually create two reservations, and they can't be linked for billing ...pain in the butt.
You have very little customization from contact letters, to screen layout. You have to accept their color scheme, you can only see two weeks at a time. You can't run a report to see 'what reservations do I have where no confirmation was sent' etc. The salesperson will feign interest in your issues, but there is no 'upcoming development log' so you know what's coming down the pipeline. They want you to use stripe, at a higher rate than stripe charges.
Pros: Ease of use, powerful interface with siteminder, flat rate (no comission for channel manager bookings/setup)Cloud based
Cons: lack of PMS features, slow support

Competing product we are looking at : Cloudbeds

Review Source: Capterra
 

Ralph from Greenmantle Estate Lodge

January 2017

January 2017

Essential foundation product for smaller hotel - could not function without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent support. Responsive team. Cloud based pricing makes it an obvious choice for a smaller operation. Good on basic features. I do want more to provide for hotel/restaurant products that do not involve room nights as the key metric. Smaller hotels sometimes try to sell services that are not always framed in number of room nights. They are listening but I am still hopeful it will come soon.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: January 2017

January 2017

 

Hi Ralph,

Thank you kindly for taking the time to review Little Hotelier.

It is great to hear such positive feedback. We welcome as much feedback as possible as we are always trying to improve our products to best suit our customers.

We will keep in touch regarding your feature request and look forward to working with you for years to come.

Thanks,
The Little Hotelier Team

 

Tracey from BRM
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Poor invoicing workflow with account customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved from Reservation Master Pro which had poor support, security issues and was not cloud based. Every system has its challenges however. We have less errors with LH however invoicing workflow to account customers is very time consuming and takes more time than the previous software. They are not very responsive to queries and you get the corporate runaround.

Pros

*Cloud based
*Siteminder linkage
*Security features
*Credit card verification

Cons

Visuals are clunky
*Generates unprofessional invoices to customers and cannot automatically produce a PDF invoice which most corporate customers require.
*Very basic reporting making reconciliations difficult.
*Tax invoice numbers on bookings do not match actual invoices
*No integration to Xero

Advice to Others

Support takes a long time to respond and they can never tell you when major issues such as invoicing will be addressed.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: September 2016

September 2016

 

Hi Tracey,

Thank you for taking the time to review us.

We have passed your feedback on to the product team and they are currently evaluating the most effective solution for these features.

Regards,
The Little Hotelier Team

 

Steve from Sea Dragon Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great software system for a small B&B

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a small B&B with 5 rooms and have found Little hotelier to be a perfect online booking and channel management system

Pros

very cost effective
straightforward to use
plenty of functionality without being overly complex

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: August 2016

August 2016

 

Hi Steve,

Thank you kindly for your feedback and for choosing Little Hotelier, it is greatly appreciated.

Regards,
The Little Hotelier Team

 

Dan & Joanie from Grove City Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Little Hotelier could not have arrived at a better time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Pros

I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

Cons

I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Advice to Others

I am a person who learns by doing not reading. Just jump in and use it. don't be afraid to call if you have a question I have dealt with 4 customer service reps and they where all great and always follow up. I would also get an extra no vacancy sign, we have already worn one out.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: August 2016

August 2016

 

Hi Dan & Joanie,

Thank you kindly for taking the time to review us, we appreciate it.

We are so glad to hear how happy you are with Little Hotelier.

We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you.

Regards,
The Little Hotelier Team

 

John from Bryn Glas Bed and Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Long time happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a long time Little Hotelier customer and it has been a central part of our business for many years. Little Hotelier helps us manage our room inventory across a number of OTAs without the risk of double-bookings, and the Little Hotelier Booking Engine lets us take direct bookings without any commissions.

Pros

Ease of use, no risk of double-bookings. We love the new Little Hotelier app too!

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: July 2016

July 2016

 

Hi John,

Thank you very much for your review.

It is wonderful to hear about the positive impact Little Hotelier has on your business. You are well and truly a part of the Little Hotelier family.

Regards,
The Little Hotelier Team

 

chris from queenstown village apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

lacks reporting and statistical reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good for maintaining reservations but quite basic in its design. from a functional point of view does not allow for traces to be set for specific days for reminders, cannot set overbooking levels and cannot provide details by room type, business on the books etc. If you make one reservation for 2 rooms it cannot let you know later what the Average rate per room was as it combines the details. The reporting side is very weak and you cannot get all the details exported to excel to mange the data yourself. Good for the basics but don't expect much more. Call center good and responsive but as system is lacking capability most questions go to the development team so no idea when basic features will actually be added

Pros

easy to use
good interface to OTA

Cons

lack of reporting
no tracing features for reminders
not good statistical
cannot get data dump to excel to compensate for lack of reports

Advice to Others

if you only want to manage reservations it is good, if you want it to mange all your day to day, not great

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: July 2016

July 2016

 

Hi Chris,

Thanks for sharing your experience with Little Hotelier.

We¿re glad to hear that you enjoy the interface, easy connectivity, and customer service. We appreciate your valuable feedback on the functionality within the system and can assure you that enhanced reporting is on our roadmap. We¿re always looking to improve Little Hotelier to make sure the features are as powerful as they are simple to use, so please contact us at info@littlehotelier.com with any additional feedback.

Regards,
The Little Hotelier Team

 

Cathy from Bonville Lodge Pet Friendly B&B

June 2016

June 2016

Just Gets Better and Better with Time

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been with Little Hotelier since it first launched, now they have packaged a website into their services.
The website is very User-Friendly - even an owner with basic knowledge would be able to update and control their website to their needs.
A great improvement would be if Little Hotelier could introduce an App for iPhone and Android - to allow an owner to do bookings and manage their inventory on their mobile phone whilst absent from the office.

Review Source: Capterra

  Response: Little Hotelier, Online Ventures Pty Ltd.

Date: June 2016

June 2016

 

Hi Cathy,

Thanks so much for your review - we really appreciate the time you've taken to share your experience.

The App is on it's way actually... We're releasing it later this month! Keep an eye out :)

Thanks,
The Little Hotelier Team

 
 
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