Little Hotelier Software


 

Little Hotelier is a cloud-based hotel management solution designed for small and midsize hotels. It offers front-desk management, online booking, payment management and channel management within a suite. It is suitable for bed and breakfasts, inns, independent hotels and condos.

Little Hotelier allows users to manage reservations, hotel check-ins and check-outs. It synchronizes availability information across booking channels such as hotel websites and third-party booking websites.

Little Hotelier enables users to design their hotel websites using customizable templates. It also offers direct booking, which allows users to accept online bookings from the website. Users can also accept online payments through the website.

Little Hotelier is able to accept bookings from different third-party booking websites such as Agoda, LateRooms, Booking.com, Expedia, TripAdvisor and Hotels.com.

 

Little Hotelier - Ad hoc reports
 
  • Little Hotelier - Ad hoc reports
    Ad hoc reports
  • Little Hotelier - Booking summary
    Booking summary
  • Little Hotelier - Customized booking website
    Customized booking website
  • Little Hotelier - iOS app
    iOS app
  • Little Hotelier - Online booking calendar
    Online booking calendar
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Little Hotelier

 

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Software Advice Reviews (1)
More Reviews (27)

Showing 1-1 of 1

Nikki from Garden By The Sea
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good program for Calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The calendar updates Use with Expedia and Booking.com. With AirBNB in future. Works with Stipe pay system.

Cons

Pretty restrictive in not allowing changes in invoice configuration and information from guests. They need to allow more options to add different information

 
 
 
Showing 1-20 of 27

sandra from Plymouth House Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Value
Support

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Source: Capterra
 

Vin from Oban Hotel Eastbourne
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very basic, inflexible and flawed in many ways. A program put together in a kids bedroom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none

Cons

Can't add different dates to guests stay.
Have to select print numerous times before registration doc displays to print.
Rate plans cannot be fed from another.
reports are inaccurate
Diary dates window is too small
Could go on and on but the worse about Litte hotelier is the telephone Support.
The people that provide support are at best rubbish, arre not knowledgeable and are incapable of resolving the most basic question or problems. Today alone I spent 29min 37 seconds to eventually be informed that 'Computer says No' he then went on to say there is no complaint procedure within the company but my friend can handle your complaint if you want to. I rang back and spoke to a member of their sales team who gave false and misleading information in the advice he provided about the company and its procedures. unsurprisingly I am still waiting for someone to take responsibility for my complaint and issues that I have raised.
AVOID THIS COMPANY. in the first month alone they deleted all our hotels' booking and customer credit card information. Never to be found. it took us over 2 weeks to manually add/reinstate lost bookings. AVOID like the plague

Source: Capterra
 

Tracey from Bourke Riverside Motel

July 2017

July 2017

We have been using this software for over 18 months now. A few thoughts...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Set up and ease of use.
Linkage to Siteminder
Cloud based which you can access form multiple devices.
Can think of anything else to recommend here?

Cons

Poor financial and room performance reporting.
Invoicing workflow abysmal -
--Unable to search under an invoice number which makes reconciliation very time intensive.
--PDF invoice generation is not automatic when sending an invoice
--Cannot run a debtors report
--Invoices are HTML embedded into email, do no print correctly
Visual cues are poor compared to similar products e.g. outstanding payments, occupancy at a glance.
Customer support is slow and they don't respond to the basic issues with any timeline for implementation of fixes. No communication when software changes are made

Source: Capterra
 

Conrad from The Pirate Haus Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Try Cloudbeds!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing.

Pros: Short learning curve, simple interface
Cons: Too many to list

Pros

Ease of use, short learning curve.

Cons

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Advice to Others

Only useful if you're really small and have 2 or less users. We have 6 rooms and it's not very useful. Again the major issue is a complete lack of customer focus, at least US customers.

Source: Capterra
 

Julie from Apache Lodge

March 2017

March 2017

Only a good program if you don't have a problem. Good Luck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked this program until I started overbooking and couldn't get help! I called tech support who said they would respond in 48 hours. I called back, Fasial said the 48 hours were to make sure there was a problem. When I asked him about the findings he said they had discovered there was a problem. Sound like a monitoring commercial? Although Garrett said I "shouldn't have to pay for these headaches," email wasn't sent to anyone and Zada from billing refused to talk call anyone. I sent 5 emails to Fig trying to get help but he never would respond.

Source: Capterra
 

Ruben from Off Beat Guesthouse
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Program in development, loads of bugs, no service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.

Pros

Interface

Cons

Service, price

Source: Capterra
 

conrad from Pirate Haus Inn

February 2017

February 2017

Good for small properties, but....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It's an australian company, so they're not really dedicated to the US market. Just last year you could not enter a Discover card transaction. The biggest plus is ease of use (because there's not many features). It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible. you have a powerful interface in siteminder, however I found a flaw in their software, brought it to their attention and have heard nothing back, like 'oops' or anything. maybe I'll hear back when they come up with a fix? Sometimes it bogs down, but you'll get no explanation. The PMS lacks basic features like the ability to do a split reservation, so you have to manually create two reservations, and they can't be linked for billing ...pain in the butt.
You have very little customization from contact letters, to screen layout. You have to accept their color scheme, you can only see two weeks at a time. You can't run a report to see 'what reservations do I have where no confirmation was sent' etc. The salesperson will feign interest in your issues, but there is no 'upcoming development log' so you know what's coming down the pipeline. They want you to use stripe, at a higher rate than stripe charges.
Pros: Ease of use, powerful interface with siteminder, flat rate (no comission for channel manager bookings/setup)Cloud based
Cons: lack of PMS features, slow support

Competing product we are looking at : Cloudbeds

Source: Capterra
 

Ralph from Greenmantle Estate Lodge

January 2017

January 2017

Essential foundation product for smaller hotel - could not function without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent support. Responsive team. Cloud based pricing makes it an obvious choice for a smaller operation. Good on basic features. I do want more to provide for hotel/restaurant products that do not involve room nights as the key metric. Smaller hotels sometimes try to sell services that are not always framed in number of room nights. They are listening but I am still hopeful it will come soon.

Source: Capterra
 

Tracey from BRM
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Poor invoicing workflow with account customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved from Reservation Master Pro which had poor support, security issues and was not cloud based. Every system has its challenges however. We have less errors with LH however invoicing workflow to account customers is very time consuming and takes more time than the previous software. They are not very responsive to queries and you get the corporate runaround.

Pros

*Cloud based
*Siteminder linkage
*Security features
*Credit card verification

Cons

Visuals are clunky
*Generates unprofessional invoices to customers and cannot automatically produce a PDF invoice which most corporate customers require.
*Very basic reporting making reconciliations difficult.
*Tax invoice numbers on bookings do not match actual invoices
*No integration to Xero

Advice to Others

Support takes a long time to respond and they can never tell you when major issues such as invoicing will be addressed.

Source: Capterra
 

Steve from Sea Dragon Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great software system for a small B&B

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I have a small B&B with 5 rooms and have found Little hotelier to be a perfect online booking and channel management system

Pros

very cost effective
straightforward to use
plenty of functionality without being overly complex

Source: Capterra
 

Dan & Joanie from Grove City Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Little Hotelier could not have arrived at a better time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Pros

I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

Cons

I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Advice to Others

I am a person who learns by doing not reading. Just jump in and use it. don't be afraid to call if you have a question I have dealt with 4 customer service reps and they where all great and always follow up. I would also get an extra no vacancy sign, we have already worn one out.

Source: Capterra
 

John from Bryn Glas Bed and Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Long time happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a long time Little Hotelier customer and it has been a central part of our business for many years. Little Hotelier helps us manage our room inventory across a number of OTAs without the risk of double-bookings, and the Little Hotelier Booking Engine lets us take direct bookings without any commissions.

Pros

Ease of use, no risk of double-bookings. We love the new Little Hotelier app too!

Source: Capterra
 

chris from queenstown village apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

lacks reporting and statistical reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good for maintaining reservations but quite basic in its design. from a functional point of view does not allow for traces to be set for specific days for reminders, cannot set overbooking levels and cannot provide details by room type, business on the books etc. If you make one reservation for 2 rooms it cannot let you know later what the Average rate per room was as it combines the details. The reporting side is very weak and you cannot get all the details exported to excel to mange the data yourself. Good for the basics but don't expect much more. Call center good and responsive but as system is lacking capability most questions go to the development team so no idea when basic features will actually be added

Pros

easy to use
good interface to OTA

Cons

lack of reporting
no tracing features for reminders
not good statistical
cannot get data dump to excel to compensate for lack of reports

Advice to Others

if you only want to manage reservations it is good, if you want it to mange all your day to day, not great

Source: Capterra
 

Cathy from Bonville Lodge Pet Friendly B&B

June 2016

June 2016

Just Gets Better and Better with Time

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been with Little Hotelier since it first launched, now they have packaged a website into their services.
The website is very User-Friendly - even an owner with basic knowledge would be able to update and control their website to their needs.
A great improvement would be if Little Hotelier could introduce an App for iPhone and Android - to allow an owner to do bookings and manage their inventory on their mobile phone whilst absent from the office.

Source: Capterra
 

Conrad from Pirate Haus Inn

May 2016

May 2016

Works great....in Australia

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Simple and quick cloud system built on Siteminder channel manager. Made for Australian market, has been in US for one year (only), and still no support for Discover cards! Horrible useless reporting module. Guest emails are not editable....you can add some things to the confirmation email, but there are no marketing emails. You cannot edit the format of reservation cards so they print on two pages which is a waste of paper. US based customer service can't do much but relay suggestions to Australia. Only 3 status colors, and no way to flag a guest/customer. Customer service says it's 'front desk software not a PMS'. Then why is it being sold as a PMS???!!!

Siteminder as a channel manager is great, so I would look at PMS's that integrate with it.

Source: Capterra
 

Salvi from Four Seasons on the gulf

April 2016

April 2016

Just a bit more can go along way

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using LH now for about a year and love how simple it is to learn and teach.

However, there is no option to have direct website rates truly be the best value if your have OTAs like Booking.com, Expedia, and so on. Thus this makes the OTAs have the best rate.

I would love them to fix this, they do make changes based on feedback. A big feature needed is on Housekeeping, and Maintenance Management - this is where LH lacks.

Source: Capterra
 

Duncan from Briars Cottage - Daylesford

February 2016

February 2016

Great solution for small hotels & cottages

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great customer service, relatively easy to use, excellent channel manger to most booking sites, functionality continues to improve over time

Source: Capterra
 

Alison from Bay Breeze Boutique Accommodation

February 2016

February 2016

Amazing - We all love it.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From day one - we have found that Little Hotelier was perfect for what we needed. The support network and back up is also fantastic.
Little Hotelier plays a big part in our daily lives and makes it so easy to run an efficient operation.
We have been able to drive our business forward with the help of Little Hotelier and what it offers.

Source: Capterra
 

Richard from Avocado Sunset Bed & Breakfast

January 2016

January 2016

Taking on Little Hotelier was the best decision we made for our business.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Little Hotelier promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver.
All of this with cloud based software which means I can access LH from any computer anywhere in Australia, or indeed the world
It combines seamlessly with Siteminder channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future.
We look forward to a more user friendly mobile version for owners to use on iPads and mart phones when away from the business, I'm sure this is not far away!

Source: Capterra
 

John from Prairie Guest House

January 2016

January 2016

PMS System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been working with LH now for about 6 months. The system runs smoothly and is pretty straight forward in its use. We have experienced some shortcomings but there development team has been creating some new solutions and updates to keep things in check. Overall a very nice solution.

Source: Capterra
 
 
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