OPX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

OPX

4.5

(2)

Pricing

Pricing available upon request

About OPX

OPX improves the operational efficiency of an organization by orchestrating the delivery of service requests to the skilled staff at the right time.
OPX Operational Insight gives business managers a real-time view of productivity, utilization and quality.

OPX Screenshots

OPX Pricing and Plans

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OPX Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of OPX
Compliance Tracking
Employee Database
Employee Scheduling
Labor Forecasting
Performance Metrics
Time & Attendance

OPX User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used OPX and would like to share your experience with others?

Brian M.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 12 months

Reviewed August 2022

OPX underpinned out operational excellence journey

OPX has been at the core of our operational excellence journey. We wanted to move to high performance and consistently high customer service delivery. Controlling our work, managing our people and delivering great compliant service is about speedy delivery, quality of service, and ease of relationships with our customers. We partnered with Corporate Modelling to deliver the tooling to be the backbone of our operational transformation, and combined with cultural changes and organisational restructuring, the results speak for themselves; a 600% reduction in outstanding work volumes, a reduction of costly contractor resource of 80% and a reduction in regulatory breaches of 200%. I recommend the OPX product and have used several organisations to underpin operational transformation for the benefit of the company, its customers and its performance. Corporate Modelling are a great partner, very responsive and very client focussed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real time information, MI, productivity, utilisation, efficiency, work queue analysis, and quality control. These are critical to deliver service improvement through better Work and People Management, improved Planning and operational control. OPX delivery these well

Cons:

The preset MI is perfectly satisfactory, but we have had to refine to completely meet our needs

Reasons for choosing OPX

More cost effective than competitors. Tailored implementation programme. Ongoing developments are readily made at low cost, and we benefit from changes made by other clients through a regular upgrade release schedule

Dean L.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Reviewed August 2022

OPX Review

Very good, we have now been working on OPX & with CMS for over 9 years and have a great relationship.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OPX is our core workflow management application within customer services for ReAssure, this was migrated within our business in 2013. This is critical for workflow processing, instant MI and forecasting, also we have regular upgrades of the OPX system through the support of CMS. We are also able to define our own requirements in terms of functionality and have been able to evolve OPX as business needs change. CMS are also continously developing OPX to improve core functionality and performance. OPX has helped drive efficiency and productivity within our customer services operations.

Cons:

There isn't anything I could say I least like, CMS are further developing OPX so it will be web based.

Vendor Response

Thank you Dean.

Replied August 2022

Showing 1 - 2 of 2 Reviews