SimplyDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SimplyDesk

4.5

(4)

Pricing

Starting at €360.00 per year

About SimplyDesk

SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organizations of all sizes. Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.

All-in-One Platform for IT Efficiency
SimplyDesk brings together everything IT teams need into a single web-based platform:

Multichannel Helpdesk for managing support tickets via email, web portal, or phone

SLA tracking with automated routing, prioritization, and escalation rules

Service catalog and knowledge base for user self-service and reduced support load

IT Asset Management (ITAM) for complete lifecycle tracking of hardware and software

Automated inventory with network scan, software detection, and license control

Remote control and software deployment tools for real-time assistance and mass rollout

Network mapping and CMDB to visualize dependencies and support proactive service delivery

Alert engine for monitoring deadlines, changes, or non-compliance events

Dashboards an...

d reporting for actionable insights, audits, and performance tracking All modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability. Manage IT and Non-IT Assets with Ease Beyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments. Flexible, Scalable, and Customizable Whether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device. SimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies. Built for Decision-Making and Governance From SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. IT managers and CIOs can monitor KPIs, forecast renewals, control budgets, and support decision-making with reliable, centralized data. Trusted by Multiple Sectors SimplyDesk is trusted by organizations in various industries, including: Public sector and local governments Hospitals and healthcare providers Universities and schools Corporations and service companies Managed Service Providers (MSPs) Its adaptability makes it suitable for diverse IT environments, from technical support to asset governance and internal service optimization. Responsive Expert Support SimplyDesk comes with expert support to help you get the most from the platform. From implementation to day-to-day operations, a responsive team is available to assist with setup, training, and troubleshooting. Customers value the platform’s reliability, clarity, and fast time-to-value. Why Choose SimplyDesk? All-in-one ITSM & ITAM platform Modular and scalable Fast deployment, intuitive UI SaaS or on-premise availability Covers IT and non-IT assets Interconnected processes Detailed reporting and dashboards Expert support when you need it SimplyDesk helps you streamline IT operations, reduce service delays, gain full visibility over assets, and improve user satisfaction—within a unified, modern platform.

SimplyDesk Screenshots

SimplyDesk Pricing and Plans

Starting price: €360.00 per year

Free Trial

Free Version

Offre packagée ITSM - ITAM - Scan réseau

€840.00

per feature, per year

Plan includes:

Gestion de parc
Scan réseau
Helpdesk avancé

HelpDesk Avancé

€600.00

flat rate, per year

Plan includes:

Helpdesk avancé

HelpDesk

€360.00

per user, per year

Plan includes:

Helpdesk

Gestion des biens - Inventaire codes barres RFID

€800.00

per feature, per year

Plan includes:

Gestion des biens
Inventaire codes-barres - SIMPLYMOBILE
Inventaire RFID - SIMPLYMOBILE

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SimplyDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of SimplyDesk
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Accounting
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Capacity Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customer Communication
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Depreciation Management
Document Management
Drag & Drop
Email Management
Equipment Maintenance
Help Desk Management
Incident Management
Inventory Management
Inventory Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
License Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Language
Multi-Location
Performance Metrics
Personalization
Personalization and Recommendation
Prioritization
Process/Workflow Automation
Procurement Management
Purchase Order Management
Real-Time Chat
Remote Access/Control
Remote Access & Monitoring
Reporting & Statistics
Requisition Management
Search
Service Catalog
Service Reporting
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
User Management
Work Order Management

SimplyDesk Integrations

Okta

Auth0

TeamViewer

SimplyDesk User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.8

Functionality

4.8

Have you used SimplyDesk and would like to share your experience with others?

David D.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed July 2023

La simplicité, pour obtenir une adhésion aisée des utilisateurs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicité et ergonomie rendant une adoption aisée aux utilisateurs

Cons:

Maintenance onéreuse, exports du parc à peaufiner

Reasons for choosing SimplyDesk

évolution naturelle de GIMI et l'ancien Helpdesk très sommaire mais ayant fait ses preuves

Nicolas B.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Reviewed September 2023

Simply Desk, excellente solution de gestion de parc informatique

Très satisfait

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Au delà de la qualité et des nombreuses fonctionnalités de l'outil, la relation avec l'éditeur est facile et efficace : c'est très agréable ! En quelques semaines nous avons pu déployer la solution : dans un premier temps nous avons pu disposer d'un environnement de découverte sur lequel nous avons pu éprouver les paramétrages avec l'appui du support technique, puis une fois validé les usages et après avoir souscris l'abonnement la bascule sur notre propre environnement de production s'est faite très simplement.

Cons:

Suggestion d'une nouvelle fonctionnalité : mises à jour hors réseau d'entreprise (mode télétravail) : Lancement d'un script à distance avec accès aux sources des update via un répertoire sur un cloud au choix serait intéressant.

Reasons for choosing SimplyDesk

Simplicité de mise en place et richesse des fonctionnalités

yosra g.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Un excellent outil