CasePacer 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CasePacer

4.7

(19)

Pricing

Starting at $5.00 per month

About CasePacer

CasePacer is a case management software designed specifically for personal injury law practices, offering tools to manage case details, documents, negotiations, settlements, and related activities. The platform features an automatic workflow system that helps ensure consistency across cases by prompting users for required items and assigning tasks to appropriate team members. This workflow supports smooth transitions of cases between team members and departments, from intake to settlement, and can be customized to meet the specific operational needs of a firm.

Key features include document creation, editing, and management, which allow team members to track activities and collaborate efficiently without overwriting past versions of documents. The integrated email tool enables users to create case-specific email addresses, fostering streamlined collaboration and preserving email histories tied to individual cases. For litigation management, the platform supports organization of trial-related details, including complaints, court staff, defendants, witnesses, and trial notes.

The platform also allows users to build comprehensive case databases containing client information, insuranc...

CasePacer Screenshots

CasePacer Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Pay Monthly

$5.00

per month

Plan includes:

Pay Per Active Case
Unlimited Users
Cloud Document Management
Charge Back to the Case
Tickler System
Granular Customizations

Pay Later

Pricing available upon request

No plan information available

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CasePacer Features

Popular features found in Law Practice Management
Calendar Management
Client Portal
Communication Management
Contract/License Management
CRM
Document Generation
Expense Tracking
Mobile Access
Reporting & Statistics
Task Management
Third-Party Integrations
Trust Accounting
More features of CasePacer
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Billing & Invoicing
Case Management
Case Notes
Client Management
Collaboration Tools
Conflict Management
Customizable Fields
Customizable Templates
Data Import/Export
Docket Management
Document Capture
Document Classification
Document Management
Document Storage
Document Templates
Email Alerts
Email Management
File Sharing
For Legal Professionals
Legal Case Management
Mobile App
Project Time Tracking
Records Management
Reminders
Search/Filter
Task Progress Tracking
Time & Expense Tracking
Time Tracking
Version Control
Workflow Management

CasePacer Integrations

Kenect

Microsoft 365

QuickBooks Online

Microsoft Outlook

Docusign

CasePacer User Reviews

Overall Rating

4.7

Ratings Breakdown

68%

32%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.8

Functionality

4.6

John N.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Consistency, control and scalability

It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control.

Cons:

Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind.

Reasons for choosing CasePacer

The user friendliness of the system is superior and the intelligent workflows drastically reduce the possibility of errors.

Reasons for switching to CasePacer

Time Matters failed to evolve as a product and their customer service was awful.

Vendor Response

Thank you for the feedback! It was great to read Fireproof and really understand how Mike Morse Law Firm grew by committing to their processes and resources. It's a perfect example of what law firms can accomplish with the right people and the right tools. We appreciate working with your team and learning how to make our products even better!

Replied September 2020

Valerie H.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Good program with even more improvements on the way

Overall it's been a positive experience, and it's a good product.

Ratings Breakdown

Ease of use

Functionality

Pros:

As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements.

Cons:

It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things.

Reasons for switching to CasePacer

TM was very slow, and just didn't have all of the features that are needed to keep up with changing laws. It was a glorified notebook.

Vendor Response

Thank you for the review! We love how your team embraces the intelligent workflows and personalized them to match your process. We're very excited to continue rolling out features, from integrations with new partners to improved damage tracking. As always, we enjoy the feedback that helps us build a better product for plaintiff firms. Keep it coming, and thank you again!

Replied September 2020

Delaney F.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Legal Software for All Sizes

Made tracking easy, work faster, and more beneficial for a team together.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The organization of the case file pages are easy and detailed.

Cons:

Templates for document creation is a tough workaround to learn.

Reasons for switching to CasePacer

We started with casepacer, then moved to filevine, but came back to casepacer for ease of use and knowledgeable teams.

Vendor Response

Thank you for the very nice review!

Replied August 2020

Justin G.

Verified reviewer

Legal Services

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed July 2024

Paralegal Review

Ratings Breakdown

Ease of use

Functionality

Pros:

All the client cases being in one place and all the client cases have similar organization making it easier to review new case files.

Cons:

There is no privacy amongst co-workers. Any co-worker can look at my cases and my documents.

Roger F.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Efficient, intuitive and Scaleable

Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free.

Cons:

Its primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it.

Reasons for switching to CasePacer

I was using Case Pacer when its company's [SENSITIVE CONTENT HIDDEN] passed away suddenly. The future of the company was uncertain, and we needed to protect our clients. We moved to File Vine. That program is OK. Customer support was not what we were accustomed to. Once Case Pacer stabilized and it became apparent that it would survive, we switched back.

Vendor Response

Roger, thanks for the awesome review! We have been working hard to meet your expectations for the past 7 years and we have a better product for it. You and your team have been a joy to work with; we look forward to meeting with you again soon.

Replied September 2020

Ronald C.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

The best practice management software for your law office

My experience with Case Pacer has been excellent. I highly recommend them to any law firm looking for the best practice management software available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Case Pacer is a versatile product with much potential for expansion and customization. The development team takes great care to design a system and user interface that suits your specific needs. Their platform is continuously evolving as they look for new and better ways to improve. And given the high level of service you receive, their pricing becomes all the more agreeable.

Cons:

The initial design and implementation of your system may seem daunting at first, but this concern is only the result of the many options they have to offer. Case Pacer's staff works with you every step of the way to make sure you have the best possible experience.

Reasons for choosing CasePacer

In addition to its better pricing, we were excited by Case Pacer's innovative ideas for the future of their product. We also appreciated their ability and willingness to design an interface that was unique to our needs.

Reasons for switching to CasePacer

We chose Case Pacer because it was much more reasonably priced than other competitors.

Vendor Response

Thanks for the great review and for helping us push the product forward! Your team's expertise and feedback have helped us improve CasePacer's existing accounting features - we even have brand new functionality in the works based on your insider knowledge!

Replied September 2020

Regina B.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Lifesaving Software

We have had a fantastic experience with CasePacer. Using their tools, we were able to move over 4000 plaintiffs through a supplemental questionnaire in just three weeks with zero data entry by our team. The product is phenomenal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it allows us to manage large caseloads with a minimal staff. The team has worked with us on many customizations to allow us to respond quickly to court direction or unexpected requests.

Cons:

We would love to have an e-signature integration and a broadcast communication tool to replace MailChimp.

Reasons for choosing CasePacer

This product seemed to be the most flexible to allow customization for our particular needs.

Ryan J.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Works well, fast and efficiently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a cloud based product, CasePacer has reduced the footprint of servers and services that we are required to maintain in house including various SQL servers and licensing, application servers and installations, and the dependencies and updates required to the applications deployed in the environment. Additionally it offers a WebDAV based workflow that allows the traditional "mapped letter drive" functionality that our userbase is familiar with AND a utility to place documents into this repository that allows the users to be more efficient with placing documents into the case file.

Cons:

While the calendar built into CasePacer works well and is intuitive it does not currently sync with Outlook/Exchange. I hope this changes in the future with a Microsoft Graph API integration.

Vendor Response

Thank you Ryan for your response! It has always been a pleasure working with you and your team!

Replied January 2021

Alison Z.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Works with clients to suit thier needs

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I feel that that integrated our needs as a firm and were able to communicate easily. Many changes were needed for our site as our firm handles thousands of cases at a time. Case Pacer implemented what changes they can and work with us on many projects.

Cons:

Many of the features are on a global scale and cannot be adjusted but Case Pacer does creativly find alternatives to better suit the needs of the cases.

Vendor Response

Thank you for the review! We're very excited to incorporate upgrades and new features that are being developed after learning from your team. We appreciate the opportunity to work with you and improve our software to handle large volume dockets in the mass tort arena. Thanks again!

Replied September 2020

JoAnn H.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

CasePacer Rocks

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I would say CasePacer is easy to use. It was easy to learn and support/training was great.

Cons:

Cannot enter decimal amounts in PIP benefit screen. For instance, client drove 220.5 miles in August for appointments. You can only enter 220 or 221 miles. Life is not always exact!

Reasons for switching to CasePacer

It was a management decision (not mine)

Vendor Response

Thank you for the kind review! We're working on the damages revamp currently - can't wait to show you the enhancements to the PIP screens!

Replied September 2020

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