C2Perform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

C2Perform

4.4

(5)

Pricing

Starting at $5.00 per month

About C2Perform

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.

EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.

EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.

C2Perform Screenshots

C2Perform Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per feature, per month

No plan information available

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C2Perform Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of C2Perform
Activity Dashboard
Alerts/Notifications
Blended Call Center
Campaign Management
Email Reminders
Gamification
Inbound Call Center
Learning Management
Multi-Channel Communication
Outbound Call Center
Performance Management
Progress Tracking
Reminders
Reporting & Statistics
Talent Management
Training Management

C2Perform Integrations

Salesforce Sales Cloud

Five9

C2Perform User Reviews

Overall Rating

4.4

Ratings Breakdown

40%

60%

Secondary Ratings

Ease of Use

4.0

Value for money

4.3

Customer support

4.3

Functionality

4.3

Have you used C2Perform and would like to share your experience with others?

Nicholas P.

Verified reviewer

501-1000 employees

Used other for less than 6 months

Review source

Reviewed July 2018

Educationfolder is a great tool to organize and assist with training and teaching

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons:

I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.

Sam J.

Consumer Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

It is a very easy to use product which allows us to better manage our center.

We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions. It is a great tool for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

The learning management system allows users to identify coaching requisites, schedule training, ....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons:

The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Jennifer M.

Verified reviewer

Education Management

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2019

Educationfolder review

Overall it’s a good tool to use if you need some ideas on how to be a good administrator or teacher.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked this software because it helped me train my coworkers and new hires. It showed me how to implement new strategies into my teaching that i would have never thought of. It helped me become a better teacher.

Cons:

I didn’t agree with everything on the software. some of the options it gave me i didn’t like but i think it has to do with the type of person you are and how you want to teach others.

Kingsley O.

Verified reviewer

Research

11-50 employees

Used unspecified for unspecified

Review source

Reviewed October 2018