DontGo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

DontGo

4.4

(10)

Pricing

Starting at $549.00 per month

About DontGo

DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial intelligence (AI) chatbots and exit intent technology. With its split testing module, professionals can run different versions of the chatbot across multiple web pages and measure bot performance based on user behavior.

DontGo allows administrators to generate summary reports, providing them with insight into user inquiries, trends and sales opportunities. The solution monitors client interactions to offer customizable chat scripts and FAQ answers as per industry requirements. Moreover, enterprises can embed click-to-call buttons in the bot, enabling prospects to communicate with agents via voice calls.

DontGo facilitates integration with various third-party CRM and LMS applications. Pricing is available on request and support is extended via phone, email and other online measures.

DontGo Screenshots

DontGo Pricing and Plans

Starting price: $549.00 per month

Free Trial

Free Version

Basic

$549.00

per month

No plan information available

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DontGo Features

Popular features found in Lead Generation
Campaign Management
CRM
Data Import/Export
Landing Pages/Web Forms
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Pipeline Management
Reporting & Statistics
More features of DontGo
Autoresponders
Campaign Planning
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Communication Management
Customer Experience Management
Customizable Branding
Engagement Tracking
For Sales Teams/Organizations
Geotargeting
Live Chat
Machine Learning
Monitoring
Predictive Analytics
Process/Workflow Automation
Real-time Consumer-facing Chat
Reporting/Analytics
Third-Party Integrations

DontGo User Reviews

Overall Rating

4.4

Ratings Breakdown

60%

20%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.8

Functionality

4.5

Have you used DontGo and would like to share your experience with others?

Robert W.

Verified reviewer

Construction

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2019

DontGo Chat is the way to go!

Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7.

Cons:

It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer.

Brian E.

Construction

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2016

$2M in additional revenue each year

We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Speed - Customer Experience - Accuracy - 24x7x365

Cons:

None

Vendor Response

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC

Replied August 2016

Portia G.

Used unspecified for unspecified

Review source

Reviewed November 2016

Please Don't Go

We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

David E.

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2016

Game Changer!

Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Cons:

None

Vendor Response

David, thank you for your review and your advice to buyers. We couldn't agree more!

Replied August 2016

Jordan L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Great customer support

The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use

Cons:

pops up too often

Vendor Response

Jordan, thank you for sharing your experience!

Replied November 2016

Johnny F.

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

DontGo K&H review

I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it does give potential clients the opportunity to stay on the site and communicate with the company.

Cons:

I believe that the reporting should be more frequent

Vendor Response

Johnny, thank you for your review. We appreciate your feedback!

Replied November 2016

Andrew P.

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2016

Capture leads that would've otherwise left your website

Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software provides real ROI for the visitors that are already leaving your site.

Cons:

To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up.

Vendor Response

Andrew, thank you for your wonderful feedback! - KC

Replied August 2016

Alayna T.

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2016

Please Dont Go with anyone else!

Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front.

Vendor Response

Alayna, thank you for sharing your experience with DontGo! :)

Replied August 2016

Samantha B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed November 2016

Less Intrusive - Not Many Leads

A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears.

Cons:

Doesn't integrate with CRM platform and is a bot that is clearly a bot.

Vendor Response

Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best!

Replied November 2016

Dave W.

Used unspecified for unspecified

Review source

Reviewed November 2016

Very easy transition