PatientNow 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PatientNow

3.9

(295)

Pricing

Pricing available upon request

About PatientNow

PatientNow is an EMR practice management software designed for aesthetic and wellness providers. It supports various specialties, such as med spas, plastic surgery clinics, weight loss centers, IV therapy providers, dermatology practices, and wellness facilities.

The software includes tools tailored for aesthetic medicine providers. Its Electronic Medical Records functionality supports accurate record-keeping and streamlines clinical workflows. Practice management features help manage appointments, improve operational processes, and support financial tasks. Patient engagement tools include online forms and automated reminders. Additional features include secure payment processing, digital marketing tools with SMS and email automation, and photography management through the integrated RxPhoto app.

PatientNow adheres to HIPAA compliance standards, using data encryption and role-based access controls to safeguard patient information. Regular security audits and continuous monitoring are implemented to address potential vulnerabilities. The software combines automation for routine tasks with tools for managing essential operations, helping medical professionals focus on patient care.

PatientNow Screenshots

PatientNow Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Med Spa & Wellness Solution Essentials

Pricing available upon request

Plan includes:

Online Booking
Schedule
Automated Marketing
Reputation Manager
Social Media Integration
2 Way SMS
Electronic Medical Records
HIPAA-compliant
Telehealth
Lab Integration

Plastics & Derm Solution Pro

Pricing available upon request

Plan includes:

Integrated Reports
Insurance Billing
Lab Integration
Phone & Email Support
Learning Center & Tutorials
Prescription Management
Customer Loyalty
Photography

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PatientNow Features

Popular features found in Medical Practice Management
Appointment Management
Charting
Claims Management
EMR/EHR
E-Prescribing
HIPAA Compliant
Medical Billing
Patient Intake
Patient Portal
Patient Scheduling
Physician Scheduling
More features of PatientNow
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Indicator
Batch Processing
Before & After Pictures
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Cancellation Tracking
Care Plan Management
Cash Flow Management
Client Management
Client Portal
Clinical Notes
Code & Charge Entry
Coding Assistance
Communication Management
Compliance Tracking
Confirmations/Reminders
Consent Forms
Credit Card Processing
Customer Database
Customer Mobile App
Customer Surveys
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Documentation Management
Document Management
Document Storage
Drag & Drop
Drug Reference Database
EDI
EHR/EMR Integration
Electronic Faxes
Electronic Payments
Electronic Signature
Email Marketing
Email Reminders
Faculty/Staff Management
File Sharing
Financial Management
For Dermatologists
For Healthcare
For Medical Spas
Forms Management
For Plastic Surgery Practices
Gift Card Management
Historical Reporting
ICD-10 Compliance
Image Management
Immunization & Allergy Tracking
Insurance Management
Inventory Management
Invoice Management
Lab Integration
Lab Order Management
Loyalty Program
Marketing Automation
Marketing Management
Meaningful Use Certified
Medical Coding
Medical History Records
Medication History
Medication Management
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Location
Multi-Physician
No-Show Tracking
Onboarding
Online Booking
Patient Communications
Patient Education
Patient Engagement
Patient Flow Management
Patient Questionnaires
Patient Records Management
Payment Collection
Payment Processing
Performance Metrics
Photo Management
Physician Management
Point of Sale (POS)
Practice Management
Prescription Management
Promotions Management
Records Management
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Revenue Management
Sales Reports
Scheduling
Search/Filter
Self Service Portal
SMS Messaging
SMS Reminders
Social Media Integration
Task Management
Telemedicine
Telemedicine Integration
Template Management
Third-Party Integrations
Transaction History
Treatment Packages
Treatment Planning
Video Conferencing
Wait List Management
Website Integration

PatientNow Integrations

Clover

Swell

Grade.us

GoTo Meeting

Canva

QuickBooks Online

See all 13 integrations

PatientNow User Reviews

Overall Rating

3.9

Ratings Breakdown

44%

28%

13%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

4.0

Functionality

3.8

Kristin D.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

PatientNow is great value and easy to use

We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything.

Cons:

Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes.

Reasons for switching to PatientNow

Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better.

Paige W.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Reviewed June 2025

10 out of 10 - Recommend!

From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy!

Cons:

Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out.

Reasons for switching to PatientNow

Needed a true EMR system and BLVD.io didn't offer that.

Vendor Response

Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success!

Replied July 2025

Christine W.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Easy to use with a lot of features

Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

Cons:

There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.

Lia T.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Long time, unhappy customer

The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so.

Cons:

User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on.

Reasons for choosing PatientNow

At the time, price. Patient now was tens of thousands less than Nextech

Rhiannon L.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

Patient Now Rookie In Training

I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1

Cons:

Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely!

Reasons for switching to PatientNow

I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe.

Vendor Response

Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way!

Replied July 2025

Jen B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

Robust software, terrible support and sneaky contracts.

We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support.

Cons:

We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS.

Reasons for switching to PatientNow

Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again.

Vendor Response

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues.

Replied June 2025

Courtney P.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

decent-but could be better

Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better.

Cons:

Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate.

Reasons for switching to PatientNow

Our medical spa wanted our EHR system to able to do more than Jane could offer

Vendor Response

Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow!

Replied July 2025

Cathy L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Reviewed June 2025

PatientNow is Great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the PatientNow platform is easy to navigate. We transitioned from another EHR system and we were able to scan previous charts into PatientNow and organize them properly.

Cons:

The PatientNow payment collection function could be improved. We are having issues updating our Pax machines to properly reflect updated fees. Support has tried to help but it seems to be a work in progress.

Reasons for switching to PatientNow

Dr Chrono didn't meet our needs. It wasn't very user friendly. The providers struggled to document and it was a bit disorganized

Vendor Response

Thank you for sharing your experience! We’re glad the transition and chart organization went smoothly and that you find PatientNow easy to navigate. We appreciate your feedback as we continue to improve payment collection and device integrations. Your insights helps us make the platform better for everyone.

Replied July 2025

Christine B.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Reviewed May 2025

Comprehensive helpful system for medspa

Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts.

Cons:

Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools.

Reasons for switching to PatientNow

Moved jobs new company uses patient now. I have used a lot of systems i do like this one.

Vendor Response

Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success!

Replied July 2025

Nick W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Ok platform for Aesthetics not Designed for Regenerative and longevity clinics.

There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features

Cons:

It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling.

Showing 1 - 10 of 295 Reviews

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