StarChapter 2026: Benefits, Features & Pricing

StarChapter combines a lot of separate programs we previously used into one easy to access program. It manages email forwarders, displays sponsors logos on our website, and automatically updates based off of when the sponsor has paid through. StarChapter also allows us to setup email templates that are automatically sent to new or lapsed members which eliminates the need for our membership chair to constantly have to remember to check our rosters and compare them month to month.

The administration side of the website turned out to be a little more challenging than we originally expected. Some of the functions and website design aren't as intuitive as we would have liked and has required additional training for the less tech savvy members on our board.

I really appreciate how user-friendly StarChapter is. I’ve been using it for five years now, and even when I first started, it never felt overwhelming especially compared to other platforms I’ve worked with. It’s intuitive, easy to navigate, and has made managing our chapter much more efficient.

I do wish some features offered more customization, but it's not a significant issue certainly not enough to make me consider switching platforms.

This is a great product for nonprofit organizations. The email platform is great.

There is no dedicated donation feature and is instead rolled into ecommerce.

Can download spreadsheets for most everything which makes it more efficient to audit

Making changes to the website can be more complex than necessary and support is slow.

The membership maintenance is my favorite part. Keeping track of members is critical to our success, and StarChapter does a great job at this. I also love the ease of board transition and how it will update the website automatically.

I would like to be able to click on a number on the dashboard and it drill down into what makes up the number. Especially the Revenue piece.

StarChapter is inexpensive, and you get what you pay for. The invoicing system is easy to understand.

StarChapter is rigid and barely operational when utilizing the corporate member manager, which was one of the main reasons we selected it. You can label/group members with unique tags, but none of them can be exported from the Member list. Instead, you have to pull the entire list of groups/labels and sort through the data, making the function a giant time sink. The email system has two options for deployment: send now or schedule later. However, you can only select the date to schedule. StarChapter will deploy the email at some unknown time, usually at odd hours in the morning. Most of my clients prefer using a third party for emailing for this reason, as well as the anachronistic email building tools. Scheduling recurring emails is unfriendly and just not worth it. Not to mention, the media gallery is broken more often than it is operable. My staff has found a workaround to link images in emails and webpages, but the site just hangs when trying to upload images. When this happens, you're forced to reload the page, which takes you out of whatever you were editing, only to not save any of what you've done. If this occurs while you're editing a webpage, you may also be locked out of the page for 5 minutes from a security feature. Hitting the back button on the browser while utilizing any parts of the dashboard is the kiss of death. I've never seen anything like it until using StarChapter. Utility has never been a priority for StarChapter, which is evidenced by their development of new design templates for websites that were only offered to get clients out of an old pricing structure. Lastly and I wish I could bold and underline this. StarChapter cannot process international payments in its dashboard or on its user-facing side. Any associations with international members, do not use this product unless you want to spend extra time using the virtual terminal or a third-party merchant.

[sensitive content hidden] did a nice job onboarding me to StarChapter, but then I was left to the 24 hour response tickets. Whomp Whomp

The biggest con is that there is no immediate help available. You have to submit a ticket and wait 24 hours for someone to contact you to tell you they don't understand your ticket or to give more information. Then, the actual issue never gets solved. The actual software is not as user-friendly as expected and it would be helpful to have a helpdesk available to take calls during business hours. Additionally, I should be able to report on any field captured in my data.

Quick response on tickets, core functions work well, and the summary site dashboard

No roadmap of upcoming features, what features or enhancements the team is working on. No Ability to vote on items in the backlog.

The availability of being able to do your membership and running a website at the same time. Some of the best features that I like is being able to track the income from meetings online even if they are checks or not. Being new to this site is good and working with people. The fast responses from the questions I ask are a big plus to the whole system. Also being able to see how many visitors and page clicks we have has been cool as well.

I don't have major problem yet, but the biggest Con I have is that it is a pretty vast system and coming from Nothing to this it just takes time to learn it. It isn't a knock against anything but you just need TIME to sit down and train your own people/team and be able to work through everything. Like I said we came from NOTHING to this system and we are all a group of volunteers trying to do this.

Excellent set up process. Our concerns were always addressed. Support after going live has been responsive and helpful also.

Occasionally we had trouble understanding instructions given in Knowledge Base. There's been a learning curve in understanding how "Dynamic Content" works.