Datto RMM 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Top Alternatives Preview
Popular Comparisons

Overview

Datto RMM

4.3

(40)

Pricing

Pricing available upon request

About Datto RMM

Datto RMM is a cloud-based remote monitoring and management solution that enables MSPs to manage endpoints across an IT infrastructure. With automation configurations for tools such as network monitoring, patch management, and remote control, MSPs can increase service delivery efficiency without wasting time on every system event. Datto RMM integrates with MSP-centric tools such as AutoTask PSA, Connectwise Manage, Datto Continuity, Datto Networking, ITGlue, and other tools.

Datto RMM Screenshots

Datto RMM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Datto RMM Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of Datto RMM
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Automatic Patch Deployment
Automatic Scans
Configuration Management
Customizable Branding
Customizable Fields
Customizable Reports
Customization
Dashboard
Data Visualization
Deployment Management
Device Management
For MSPs
IT Asset Management
IT Asset Tracking
IT Reporting
Mobile Access
Monitoring
Network Monitoring
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Policy Management
Real-time Alerts
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remediation Management
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Scheduling
Single Sign On
Task Scheduling
Third-Party Integrations
Uptime Reporting
User Management
Workflow Management

Datto RMM Integrations

IT Glue

Integration rated 4.5 from 16 reviews

Autotask PSA

Integration rated 4.6 from 12 reviews

BrightGauge

Datto SIRIS

OpsGenie

ConnectWise PSA

See all 8 integrations

Datto RMM User Reviews

Overall Rating

4.3

Ratings Breakdown

60%

20%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.0

Functionality

4.2

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Used the product for a few years now

Better than other products we reviewed and has worked well for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good integration into Autotask, New interface allows customising what you need to see first.

Cons:

Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations

Reasons for choosing Datto RMM

Better integration and less additional bolt ons needed to do the job

Reasons for switching to Datto RMM

Move to cloud based solution

Ben L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

It does what it needs to do.

Overall it has been very good, very simple, and outside the couple times we've had issues it's been very consistent, and just worked for our needs very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and easy to use. For a small shop we don't have time to spend keeping our tools working, we need them to just work for us, and this does that.

Cons:

There have been a couple times where there are issues with connection to endpoints, but due to clients location I can't be 100% sure it's on Datto, but it has seemed to be a 1 or 2 times over the last few years

Reasons for switching to Datto RMM

connectwise was a complex system that cost a lot, beyond what our need called for

Stephen G.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Spend the time and enjoy the benefits.

Once fully customised, Datto intergratded with our network and allowed automation of many manual tasks. In the long run the time spent to customise paid off.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Datto RMM has so many features and options to customise and is a very powerful tool. It has the ability to be a all in one tool and intergrate everything.

Cons:

The cost of Datto is high. There is so much customisation available that you really need a dedicated internal team to manage it.

Brian M.

Verified reviewer

Furniture

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Boost our IT abilities

We used and IT service to help deploy this software on the machines at our company. Once deployed, my experience has been logging in to respond to IT tickets using this RMM instead of previous solutions we used to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease with which this tool allows us to remotely access users machines. Before we were using remote desktop to respond to IT tickets, but this solution is way smoother.

Cons:

I dont have any comments with regard to what I liked the least. So far everything has been smooth and easy with this software.

Reasons for switching to Datto RMM

Chrome remote desktop was too unreliable and we were not managing our assets effectively

Ivan d.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.

Cons:

Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.

Reasons for switching to Datto RMM

Reduce costs, streamlined operations, better experience.

Mark C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Don't buy KaseyaOne/365- Horrible product... nothing works

Horrible, six months in and still struggling with every aspect of the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Single pane of glass/login for all stack portals.

Cons:

Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent. Portals don't load, constantly need to refresh to get tools to work, Backups don't work on most PC's and Servers, backup software breaks SQL backups, etc., etc., etc.

Reasons for switching to Datto RMM

Functionality and lack of stack, no PSA. KaseyaOne was cheaper and claimed more features but NinjaOne worked much better.

Michael M.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Avoid Datto RMM

The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one. Hope this helps anyone considering adding Datto RMM to their tool kit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User interface is nice. Menu is easy to navigate.

Cons:

Community ComStore and knowledge base are worthless. Patching and endpoint auditing are inconsistent at best. You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers. Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket. You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment. Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently. Built in agent browser won’t give you all Windows event logs. The file browser doesn’t tell you the date modified or size of folders. No WMI queries to show you what printers or other devices are installed or connected to the endpoint.

Reasons for choosing Datto RMM

I choose Datto RMM because the demo went well. It didn't take long to realize I had made a big mistake.

Reasons for switching to Datto RMM

I wanted more remote support tools and patch management.

Verified

Reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

RMM Agent stops working often

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easier to use than connect wise/Labtech

Cons:

Agent stops working often. Hard to manage. Expensive.

Reasons for switching to Datto RMM

At the time you had to host your own server. Was a lot of work.

Rudolf C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

New Scripted Job

We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Creating new components or jobs that would work on specific clients.

Cons:

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Reasons for choosing Datto RMM

It has multiple tools that we can manage and utilize for work efficiency.

Reasons for switching to Datto RMM