Freshsales 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freshsales

4.5

(620)

Pricing

Starting at $11.00 per month

About Freshsales

Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks.

Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and maintain a product catalogue with pricing, discount and tax information. It offers a host of features like customizable email templates, sales goals management, predictive contact scoring, sales forecasting, audit logs, role-based access and more. Additionally, administrators can view and track KPIs, teams’ performance, sales, client communication and other data via the analytics dashboard.

Freshsales facilitates integration with numerous third-party applications such as Microsoft Outlook, PandaDoc, Xero and more. It is available on monthly/annual subscriptions and support is provided via phone, email and other online measures.

Freshsales Screenshots

Freshsales Pricing and Plans

Starting price: $11.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Sales Dashboard
Mobile App
Activity Timeline
Unique fields
24x5 Support

Growth

$11.00

per user, per month

Plan includes:

Web Forms
SMS & WhatsApp
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Basic Call Queues
Team Inbox

Pro

$47.00

per user, per month

Plan includes:

Contact Scoring by Freddy AI
Custom Sales Activities
Auto-assignment Rules
Sales Sequences
Account Hierarchy
Multiple Sales Pipelines
Sales Emails by Freddy AI
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports

Enterprise

$71.00

per user, per month

Plan includes:

Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Deal Teams
Dedicated Account Manager
Everything is Free, plus

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Freshsales Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Freshsales
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Autoresponders
Behavior Tracking
Budgeting/Forecasting
Calendar/Reminder System
Calendar Sync
Call List Management
Call Logging
Call Recording
Campaign Management
Campaign Planning
Campaign Segmentation
Case Notes
Chat/Messaging
Click Tracking
Client Management
Client Tracking
Collaboration Tools
Communication Management
Configurable Workflow
Conflict Management
Contact Database
Contact Management
Contract/License Management
CRM
Customer Database
Customer Engagement
Customer Social Profiles
Customer Support
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Data Visualization
Deal Management
Docket Management
Document Management
Document Storage
Donor Management
Drag & Drop
Drip Campaigns
Electronic Signature
Email Distribution
Email Marketing
Email Response Control
Email Sequences
Email Templates
Email Tracking
Event Triggered Actions
Field Sales Management
Forecasting
For Financial Institutions
For Insurance Industry
For iPad Devices
For Nonprofits
For Real Estate
For Sales Teams/Organizations
For Small Businesses
For Startups
Funnel Analysis
Heatmaps
Interaction Tracking
Internal Chat Integration
Key Performance Indicators
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Legal Case Management
List Management
Live Chat
Location Tracking
Marketing Automation
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Currency
Multivariate Testing
Opportunity Management
Performance Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Prospecting Tools
Real-Time Notifications
Recommendations
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Activity Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Shared Contacts
Social Media Integration
Source Tracking
Split Testing
Statistical Analysis
Team Assignments
Team Management
Template Management
Templates
Third-Party Integrations
Time Tracking
Visual Analytics
Visual Editor
Web-based Deployment
Web Forms

Freshsales Integrations

Freshdesk

Integration rated 4.2 from 14 reviews

Gmail

Integration rated 4.2 from 11 reviews

HubSpot CRM

Mailchimp

Google Workspace

Calendly

See all 20 integrations

Freshsales User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

26%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.4

Functionality

4.4

Rebacca F.

Verified reviewer

Staffing and Recruiting

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Reliable and cost effective platform

Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product.

Cons:

To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here.

Harry S.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Great software, but expensive and poor support

Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean design, easy to use, and customisable with lots of useful features for daily sales management.

Cons:

Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better.

Reasons for switching to Freshsales

So that it would integrate with our other Fresh tools.

Dean H H.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Amazing CRM Pragram

Many as i use this program for saving all my clients information when contacting them and making notes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it.

Cons:

Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform.

Reasons for choosing Freshsales

Because it was rated the top 10 programs

Ellie T.

Verified reviewer

E-Learning

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Freshsales Review

The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands.

Cons:

I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.

Reasons for switching to Freshsales

Not the options for automation and fields that Freshsales had - this was needed to keep in line with the business growth.

Mathew M.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Reliable and easy to setup for use

Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas.

Cons:

Freshsales allows client to book demo with sales agents and simple descriptions and training about product.

SooHoon C.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed July 2024

Freshsales has gained the insights of food retail managers.

Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Cons:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Reasons for choosing Freshsales

I ultimately chose Freshsales over its competitors due to its robust lead management features and the integration of AI through Freddy. The ability to automate follow-ups and prioritize leads based on predictive scoring was a decisive factor. Additionally, Freshsales offered a competitive pricing structure that aligned well with our budget, providing advanced features even in the lower-tier plans. The comprehensive support and seamless integration with our existing tools further solidified my decision to choose Freshsales.

Yhan Y.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed July 2025

Looking Into Freshsales

Ratings Breakdown

Ease of use

Functionality

Pros:

Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall.

Cons:

Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand.

Aaron N.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed August 2024

Freshsales - CRM for the startup of tomorrow

Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Cons:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Reasons for switching to Freshsales

Features and Pricing compared to the old CRM

Ade S.

Verified reviewer

Banking

5001-10000 employees

Used monthly for less than 2 years

Review source

Reviewed July 2025

Lovely interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests.

Cons:

No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it.

Subacharuka R.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Freshsales - The Best Sales!