PRIME BPM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

PRIME BPM

4.4

(45)

Pricing

Pricing available upon request

About PRIME BPM

PRIME BPM is a cloud-based business process management (BPM) solution that enables users to map, analyze and monitor various business processes within the organisation. Key features include a process library, process mapping, process analysis, improvement management, collaboration tools, process approval workflows and more.

PRIME BPM offers users a built-in process library featuring APQC process frameworks, as well as a drag-and-drop interface that lets users create process hierarchies. The solution features business process modeling notation (BPMN) language that helps users to map their processes. PRIME BPM’s automated analysis provides tangible details on time, value, cost and efficiency of each process. Users also have access to processes and procedures based on job roles and can capture task attributes such as business rules, key performance indicators (KPIs) and compliance.

PRIME BPM provides users with customizable report templates that allows them to generate reports according to their organization's needs. These reports can be created in PDF, Word or Excel format.

Services are offered on a monthly subscription basis that includes support via phone, email and...

PRIME BPM Screenshots

PRIME BPM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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PRIME BPM Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of PRIME BPM
Activity Dashboard
Activity Tracking
Audit Management
Audit Trail
Business Process Control
Commenting/Notes
Compliance Management
Customizable Fields
Customizable Templates
Data Import/Export
Mobile Access
Monitoring
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Real-Time Data
Real-Time Reporting
Role-Based Permissions
Rules-Based Workflow
Single Sign On
Task Management
Task Progress Tracking
Template Management
Templates
User Management
Version Control
Workflow Management

PRIME BPM User Reviews

Overall Rating

4.4

Ratings Breakdown

51%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.8

Functionality

4.3

Have you used PRIME BPM and would like to share your experience with others?

David M.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

PIP Australia partnering with PRIME BPM

We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration of all process improvement features into a single integrated tool.

Cons:

Language and terms in Prime BPM need to be understood and adapted to but once that is done, all systems go.

Raj J.

Verified reviewer

Logistics and Supply Chain

10000+ employees

Used monthly for free trial

Review source

Reviewed September 2024

Super combo of process design, improve, simulate and manage project

Excellent tool which can design, improve, simulate and allow you to manage the process improvement projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Process simulation functionality which allows user to simulate multiple scenarios.

Cons:

I prefer to start from process mining in order to reduce time however, when it comes to cost mining is costliest part so prime is doing well balancing both cost and functionality.

Vendor Response

Dear Raj, Thank you for your detailed review and for recognising PRIME BPM's strengths in process design, improvement. We're thrilled to hear that you found our simulation functionality valuable for testing multiple scenarios—this is a key feature we continually strive to enhance for our users. We are glad to hear that PRIME is striking the right balance between cost and functionality for your needs. We are always exploring ways to make the process even more efficient for users like you. Your feedback is important to us as it helps us ensure that we’re meeting the needs of professionals who depend on our tool to drive success in their projects. Thank you again for sharing your insights! Warm regards, PRIME BPM Team

Replied September 2024

Lea T.

Verified reviewer

Accounting

1001-5000 employees

Used other for less than 12 months

Review source

Reviewed December 2020

Prime feedback

Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks.

Cons:

Too advanced for large volume based company. Good cost saving tool for some company that can use this tool ultimately.

Christian v.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Very statisfied with Prime BPM but we could benefit from different user licensing structure

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with Prime's designer module to capture relevant process information and to make that available to users, teams and management.

Cons:

User licensing does not perfectly fit to our organization, considering that our organization is very fragmented in many different teams that all report directly to the executive management. There is nothing in between a Super User and Viewer license and the pay difference is huge, but considering the amount of teams that we have and line managers, purchasing an x amount of Super User licenses becomes unreasonably pricey.

Liudvika K.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Review

My overall experience with Prime is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, comprehensive navigation, "sterile" look. intuitive. really love the online support and consideration of suggested ideas to improve. the support team analyses the suggestions and implement them for even better experience of the tool. if rejected, a reasonable explanation why the suggestion is not implemented is provided.

Cons:

i am still using it, thus cannot name anything that i particularly do not like about it. if i am still using it means i like it :)

Reasons for choosing PRIME BPM

it had all i thought i need about process documentation and even more.

Vendor Response

Dear Liudvika, Thank you for sharing your incredible experience with PRIME BPM! We're thrilled to hear that our user-friendly interface, comprehensive navigation, and intuitive design resonate with you. Your kind words about our 'sterile' look and the support you receive, including the thoughtful consideration of suggestions, truly mean the world to us. We're committed to continually enhancing your experience, and your feedback fuels our innovation. Here's to more streamlined processes and ongoing success with PRIME BPM! Regards, PRIME BPM Team

Replied December 2023

shay w.

Verified reviewer

Pharmaceuticals

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed November 2023

User Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that Prime is quite easy to navigate and the reports are useful. Training was well documented.

Cons:

The set up has potential to be very time consuming without people that are adept at it assisting newer users or those not immersed in it all the time.

Vendor Response

Dear Shay, Thank you for sharing your thoughts on PRIME BPM. We're thrilled to hear that you find PRIME BPM easy to navigate, and the reports have proven to be useful. We appreciate your positive feedback on the well-documented training. At PRIME BPM, we've implemented a comprehensive onboarding and training program specifically designed to empower organisation's team members. Through our training, we aim not only to equip new members with the basics swiftly but also to foster champions within your organisation. If you ever need additional guidance or have specific requirements, please don't hesitate to reach out to your dedicated Customer Success Manager (CSM). They are here to assist and ensure that PRIME optimally supports your team's needs. Thank you for choosing PRIME BPM, and we look forward to continuing to provide a user-friendly and efficient experience for your organisation. Best Regards, PRIME BPM Team

Replied December 2023

Verified

Reviewer

Pharmaceuticals

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed November 2023

One of the best suites!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Different modules and their features. Easy to understand, easy to design and easy to connect. I like the fact to create procedures, workflows and connect processes with each other as it makes the walk-through and knowledge sharing simple.

Cons:

The procedure publisher could be better.

Vendor Response

Hi Reviewer, Thanks for your positive feedback on PRIME BPM! We're thrilled to hear you find it one of the best suites with its user-friendly design and diverse features. Your feedback about the ease of understanding, designing, and connecting processes is particularly encouraging. We appreciate your feedback on the procedure publisher. If you have suggestions, please submit a HelpDesk Enhancement Request. Our team would love to discuss your ideas and further enhance your experience. Best Regards, PRIME BPM Team

Replied February 2024

Verified

Reviewer

Government Administration

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed March 2018

The potential PRIME provides to an organization is immeasurable.

The commencement of capturing our organizations processes for improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scenario builder allows you to modify a current process quickly and effectively to see quickly how possible changes can benefit an organization.

Cons:

Lists that are populated during process creations are not in alphabetical order however submitting this as a possible improvement to PRIME would see this change being made as part of a future upgrade. PRIME's responsiveness to user suggestions is great and refines the product to the user needs.

Tony P.

Verified reviewer

Utilities

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed December 2020

Council using PRIME BPM

I'm using PRIME BPM to review various processes within the organisation - this includes Contractor Dockets and Invoice Payments, Asset Capitalisation, and Developer Contributions. This is only the beginning... the list will continue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of preparing process maps in a clear format. Allowing for capturing and communicating how a business provides its services.

Cons:

Have not encountered any issues or concerns.

Verified

Reviewer

Online Media

10000+ employees

Used monthly for less than 6 months

Review source

Reviewed August 2021

Standard tool for implementing changes

Prime is so customer oriented and have very good support whenever needed. Our team gained much knowledge with this tool . It helps both individual and other tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The company is very focused on continuous improvement.

Cons:

Initial learning takes time . Have to keep a momentum to gain knowledge .

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