LOFT 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

LOFT

3.5

(2)

Pricing

Pricing available upon request

About LOFT

LOFT is a resident portal and mobile app that streamlines self-service tasks for your teams and residents, saving staff time and keeping them focused on residents’ needs. Through the unique messaging hub, social community, and payments platform, residents can stay connected with staff and other residents, pay rent, submit service requests, manage packages and much more.

LOFT enables property owners to engage residents and staff with powerful communication and messaging hub designed to save staff time, improve efficiency, and build a stronger community. It allows managers to save staff time by offering residents self-service access to online payments, renewals, service requests, renters insurance and more.

LOFT lets users customize the resident experience and expand their brand with the LOFT Custom-Branded App. The platform enables businesses to retain more residents by making online renewal easy, and communicate with them in the channels they prefer. It also allows teams to Increase collections up to 3% per property by combining all resident charges on one bill.

LOFT Screenshots

LOFT Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Pricing available upon request

No plan information available

LOFT Features

Popular features found in Customer Loyalty
Campaign Management
CRM
Customer Activity Tracking
Customer Surveys
eCommerce Management
Gamification
Gift Card Management
Loyalty Cards
Member Portal
Membership Management
Multi-Channel Marketing
Referral Tracking
More features of LOFT
Client Portal
Third-Party Integrations
Transaction History

LOFT User Reviews

Overall Rating

3.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.0

Have you used LOFT and would like to share your experience with others?

Nick T.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Stay Active with ActiveBuilding

ActiveBuilding is a great portal for residents. Especially residents in a tight nit community. Aside from the basics like paying rent with auto payments or submitting maintenance requests, you can also post to the community page or message other residents privately. It asks for consent, so it isn't selling or giving your info away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to post to a community feed with other residents. You could buy, sell, update, inform, and message other neighbors.

Cons:

Setting up auto-payments or adding new credit cards seemed to always have difficulty.

Mark S.

Verified reviewer

Real Estate