Alvaria Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Alvaria Cloud

4.3

(18)

Pricing

Starting at $90.00 per year

About Alvaria Cloud

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.

Users can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.

Personalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.

Alvaria Cloud Screenshots

Alvaria Cloud Pricing and Plans

Starting price: $90.00 per year

Free Trial

Free Version

Basic

$90.00

per year

No plan information available

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Alvaria Cloud Features

Popular features found in Call Center Workforce Management
Employee Scheduling
For Call Centers
Intraday Management
Labor Forecasting
Performance Metrics
More features of Alvaria Cloud
Activity Dashboard
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Scripting
Campaign Management
Chatbot
Chat/Messaging
Computer Telephony Integration
CRM
Customer Experience Management
Customizable Reports
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Quality Management
Queue Management
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Social Media Integration
Voice Mail
Workforce Management

Alvaria Cloud User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

50%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.1

Functionality

4.4

Have you used Alvaria Cloud and would like to share your experience with others?

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

All communication is more fluid with our clients, if they are happy us even more.

Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

Cons:

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Vendor Response

Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team

Replied April 2018

David M.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Reviewed April 2021

Aspect VIA Best in Class

The implementation was great and it was smooth transition. Aspect was outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

Cons:

There is nothing I dislike about the product.

Reasons for choosing Alvaria Cloud

Aspect delivers a far more superior product.

Reasons for switching to Alvaria Cloud

Aspect provides better overall product and support.

Joe G.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Aspect Service & Reporting

We did not have a great overall experience with the aspect products

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aspect was recognized as a top tier Contact Center company

Cons:

Poor reporting accuracy and little flexibility

Reasons for choosing Alvaria Cloud

Price and reputation

Reasons for switching to Alvaria Cloud

Additional functionality and reputation

Vendor Response

Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

Replied May 2020

RONALD S.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Aspect Via Review

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics

Cons:

It needs a fully registered software to enjoy all features, the trial version is limited

Ye Y.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed September 2021

Ye Yi

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.

Cons:

Real-Time Monitoring and Multi-Channel Communication.

Paul G.

Verified reviewer

Banking

501-1000 employees

Used daily for less than 2 years

Reviewed September 2022

Dialer

positive so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialer access is functional and top tier.

Cons:

Setup seems a bit lacking (missing things like compliance hub on a fresh install)

Shannon S.

Insurance

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2017

Rich user interface, easy to configure, a true omni-channel cloud platform

Updated user interface, access to the full suite of Aspect's product offerings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.

Cons:

I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).

Vendor Response

Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team

Replied September 2017

Breanne C.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Reviewed September 2022

Alvaria Cloud

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

WFM is user Friendly, easily manageable, and the SMEs are really knowledgable.

Reasons for switching to Alvaria Cloud

livevox was terrible fir DIaler

Verified

Reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Ok, but not great...

Ratings Breakdown

Ease of use

Functionality

Pros:

I'm not crazy about this software. It works, but is lacking in a lot of areas.

Cons:

Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated.

larry p.

Verified reviewer

Banking

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed April 2018

break the chains of limitations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back.

Cons:

Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing.

Showing 1 - 10 of 18 Reviews

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