CaseManager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CaseManager

5.0

(5)

Pricing

Pricing available upon request

About CaseManager

Case Manager is a comprehensive contact center solution providing the tools needed to manage contact center operations effectively. The solution caters to businesses and organizations that operate contact centers.

Case Manager offers features to help contact center managers get the most from their teams. It also facilitates better customer communication and engagement. The solution provides data integration, reporting, and customization capabilities. This allows organizations to gain valuable insights and tailor the system to their needs.

Additionally, Case Manager helps contact centers track financial transactions and improve productivity through workflow management. The solution can be adapted to fit the specific requirements of any contact center. This makes it a versatile tool for businesses seeking to optimize their customer service.

CaseManager Screenshots

CaseManager Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Case Manager One Time Purchase to Own

Pricing available upon request

No plan information available

Case Manager Monthly Lease Option

Pricing available upon request

No plan information available

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CaseManager Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of CaseManager
Activity Dashboard
Audit Trail
Contact Database
Customer Statements
Customizable Reports
Customizable Templates
Data Import/Export
Financial Management
Forecasting
Partial Payments
Payment Collection
Receipt Management
Receivables Ledger
Reminders
Reporting & Statistics
Task Management
User Management
Workflow Management

CaseManager User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.8

Have you used CaseManager and would like to share your experience with others?

Anette L.

Verified reviewer

Medical Practice

Self-Employed

Used daily for free trial

Reviewed September 2024

Great System & great customer support

Making my life so much easier, everything is very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the system can be set up and customized to fit my business and needs the best.

Cons:

That I cannot see the balance on the main page when I open a case.

Reasons for choosing CaseManager

I chose it because of my financial situation and I am so happy with my decision, I will keep on using it. The staff is absolutely wonderful.

Capucine L.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Intuitif !

Globalement nous avons une expérience d’utilisation du logiciel assez positive car cela nous permet d’être réactif et compétitif dans nos actions et projets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Les aspects du logiciel Case Manager que nous apprécions est sa personnalisation assez avancée mais également son interface intuitive qui permet une facilité d’utilisation.

Cons:

Les inconvénients que l’on pourrait relever du logiciel Case Manager seraient les limitations fonctionnelles dans le sens où certaines fonctionnalités annoncées ne sont toujours pas opérationnelles.

Nicole A.

Verified reviewer

Financial Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

User Friendly Solution to Case Tracking

Overall the software works for quick workflow, prioritizing the main tasks, and tacking the agents works and targets (which is important in the industry of debt collection).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CaseManager is very user friendly, the customizable diary is easy to manage your cases and pending tasks. It's also easy to customize the program to fit your needs.

Cons:

The only con I can think of is not being able to view the balance directly on the main page when opening a case, you have to go into the case details and this adds a little more time..

Tredoux B.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Case Manager review from implementation and support perspective.

Excellent! A robust product that can be customized almost any business need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's customizability, feature richness and customer support.

Cons:

It is not in the cloud, but can easily be accommodated by applications such as Azure.

Vendor Response

Thank you for your valuable review of Case Manager! We appreciate you taking the time to share your insights, particularly from an implementation and support perspective.

Replied June 2024

Nadine T.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Case Manager Teams work ethic

Burnard Raaff & Associates has been with Case Manager for more than a decade. Due to our client's specifications we had to move to another collection system however we quickly realized that Case Manager is the best for our company and the results have proven such which in turn made us come back after a mere 6 months with another company. Case Manager's support team is one of the best i have ever dealt with and they really take their time in hearing concerns. Case Manager is one of the most elite systems out there and will really boost your business outcomes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the program is very user-friendly, it allows us to prioritize certain work-flows from the customizable diary. It also allows us to accurately track our agents work and targets which is vital in our industry

Cons:

There really are no cons from our Company with regards to Case Manager

Vendor Response

Thank you so much for taking the time to leave such a positive review of Case Manager! We're thrilled to hear about your experience and especially appreciate your kind words about our support team.

Replied June 2024

Showing 1 - 5 of 5 Reviews