typedesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

typedesk

4.6

(49)

Pricing

Starting at $8.00 per month

About typedesk

typedesk is a web-based text expander and keyboard automation application that helps businesses of all sizes maintain consistency across their communications. The platform allows users to create text shortcuts and templates that work across various applications and websites, such as Gmail, Zendesk, Helpscout, and Facebook.

The AI prompt generator of typedesk integrates with ChatGPT to generate AI-enabled responses. Users can create custom prompts and templates to craft personalized, engaging messages. The document template generator module enables users to create and personalize documents, such as contracts, proposals and invoices.

typedesk Screenshots

typedesk Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Free

$0.00

No plan information available

Basic

$8.00

flat rate, per month

No plan information available

Enterprise

Pricing available upon request

No plan information available

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typedesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of typedesk
Alerts/Notifications
Chatbot
Collaboration Tools
Content Creation
Content Management
Contract Drafting
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Extraction
Data Import/Export
Document Automation
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Email Management
Email Templates
Forms Management
For Sales Teams/Organizations
Full Text Search
Interaction Tracking
Machine Learning
Monitoring
Multiple Format Support
Natural Language Processing
Proactive Chat
Process/Workflow Automation
Productivity Tools
Real-time Consumer-facing Chat
Real-Time Monitoring
Reminders
Search/Filter
Team Collaboration
Template Management
Templates
Text Editing

typedesk User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.4

Functionality

4.3

Have you used typedesk and would like to share your experience with others?

Ninos M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Impressive software & team

well, we keep finding new ways to use Typedesk. It started with the obviously canned email responses, especially for the Write for Us several emails we get every day. recently we've implemented it with social media posts, especially YouTube videos descriptions, and this is where Dynamic data comes in handy. I've also saved some "responses" that are basically code snippets that we constantly use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Creating canned responses and easily accessing them with a shortcut * replying to multiple emails of the same request, is now easy, and we only have to polish the reply once * dynamic input makes it very flexible, i.e. reply with Name, or Select (product)..etc. * (pro plan) has Teams feature, which is a big plus if you have a team working with. * Lastly, I like the fact that the team has been pushing updates and improvements regularly

Cons:

* (AFAIK) there's no built-in action to check for software updates * unable to Export responses

Emmanuel L.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Where have you been all my life?

Fast, Capable, and SUCH a god-send time saving tool...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anyone running a Customer Experience, Customer Service, Customer Support desk/team, etc needs to be using TypeDesk. While it has not been around a long time, it sure is already quite powerful and more features are added regularly. Keyboard shortcuts for all the important use of the product makes it lightning fast and efficient!!! Fast and friendly support and a real willingness to listen and build a truly useful product!

Cons:

So far, very few bugs, and very few negative things to say. The one feature that is not quite there yet is being worked on and will be updated in the next two weeks so even less to consider as Cons very soon...

Vendor Response

Thanks Emmanuel! Much appreciated, we're working on a couple of updates you'll love! :)

Replied September 2020

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Reviewed September 2020

Good single user prefab app

As a former Textexpander user (but who wants to pay that much per user seat), I was looking for a replacement for my Customer Success team. I wanted it to be collaborative between team members (multiple users with admin privileges to add/edit prefabs), be able to hold a plethora of prefabs, contain gifs and images as well as links. I look at quite a few options compared to Typedesk and Typedesk seemed to have an easy trial and interface to try it out. I would say Typedesk does not meet my criteria. Based on what I need for the team, a non-negotiable is adding images (not merely links to the images) in the prefab itself and having users collaborate. Perhaps the trial limited collaboration, but, for these two reasons, I decided not to move forward with the product for our team. However, if I was a single user, this would partly fit my needs, but again, I need to have images and gifs inside of the prefab (not just links to them).

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

-Easy to store my prefabs -trial was easy to start -user interface seemed simple -customers support was proactive in their reach out, I just ran out of time in my workday to provide sufficient feedback to them as they were reaching out

Cons:

-formatting disappeared when I pasted prefab into the app -it's supposed to be collaborative between team members, but when I shared it with a team member, they had read only access. -can't insert gifs or images into prefabs; this would be incredibly helpful for customer support. it actually makes the product impossible for me to say yes to without this feature alone.

Reasons for choosing typedesk

cheaper collaborative between team members

Vendor Response

Hi there! Thanks for your feedback, we're working on improvements including the ones you mention. Collaboration is a big thing, and we'll definitely iterate on that in the near future :)

Replied September 2020

Curt C.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 12 months

Reviewed September 2020

A handy tool for those who send a ton of emails

Great customer support whenever a few initial onboarding and basic usage questions arose...definitely recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the ease of use TypeDesk, and its easy accessibility when sending repetitive and routine responses...it's a great tool!

Cons:

The only cumbersome aspect is having to re-login each time on boot-up, but it's a small price to pay for the convenience the tool provides.

Reasons for choosing typedesk

While I'm exposed to tons of new tools every day, I really haven't seen any products that do what TypeDesk does as conveniently as TypeDesk does it.

Vendor Response

Thanks Curt! I'm glad to read your review, and we'll have a look and fix this annoying issue that logs you out every reboot (feel free to reach out with details if you get a chance). Sorry about that!

Replied September 2020

Diana v.

Verified reviewer

Design

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2021

Typedesk saves me hours a week

Just plain awesome

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Before Typedesk I had a wiki that I used for my templates. Mostly I used the templates for my mails, social media and random info. Every time I had to copy and paste and then read the whole text and adjust it as needed. And now? I answer a few questions and the whole text is ready to go! Typedesk is saving hours a week :-)

Cons:

There is absolutely nothing I don't like about Typedesk! Of course a few things I would love to be added in the future, but it's already on the roadmap :-)

Verified

Reviewer

Design

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2021

A gamechanger for support tickets

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Typedesk is an amazing time-saver! I'm always creating canned responses for emails and chats, but it was a pain to have to retype the same responses over and over again. Typedesk is so easy to use with one click there's nothing to remember. I don't know what I would do without it! The support by its [SENSITIVE CONTENT] is also generous.

Cons:

A problem I had was solved by the [SENSITIVE CONTENT] very quickly and since then everything is working fine.

Christopher F.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Responding just got boosted!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I really like how easy it was to put it to use. It's working great and helps a lot in my day to day work.

Cons:

The biggest missing piece is the lack of a mobile version. Cherry would be if it's synced for the responses.Additionally I'd love to see some more abilities to create conditions and have spintax work to make responses more variable.

keith s.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Reviewed September 2020

Typedesk

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with internet browser and ease of access to text required

Cons:

Sometimes there are bugs in using the software but these are quickly delt with by developers

Vendor Response

Thanks Keith! We do work on typedesk every single day to make it more powerful and stable over time! Feel free to reach out anytime you have a question :)

Replied September 2020

Verified

Reviewer

Professional Training & Coaching

2-10 employees

Used daily for free trial

Review source

Reviewed February 2021

Time saver, easy to use. Ideal for repetitive tasks.