typedesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

typedesk

4.6

(49)

Pricing

Starting at $8.00 per month

About typedesk

typedesk is a web-based text expander and keyboard automation application that helps businesses of all sizes maintain consistency across their communications. The platform allows users to create text shortcuts and templates that work across various applications and websites, such as Gmail, Zendesk, Helpscout, and Facebook.

The AI prompt generator of typedesk integrates with ChatGPT to generate AI-enabled responses. Users can create custom prompts and templates to craft personalized, engaging messages. The document template generator module enables users to create and personalize documents, such as contracts, proposals and invoices.

typedesk Screenshots

typedesk Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Free

$0.00

No plan information available

Basic

$8.00

flat rate, per month

No plan information available

Enterprise

Pricing available upon request

No plan information available

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typedesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of typedesk
Alerts/Notifications
Chatbot
Collaboration Tools
Content Creation
Content Management
Contract Drafting
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Extraction
Data Import/Export
Document Automation
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Email Management
Email Templates
Forms Management
For Sales Teams/Organizations
Full Text Search
Interaction Tracking
Machine Learning
Monitoring
Multiple Format Support
Natural Language Processing
Proactive Chat
Process/Workflow Automation
Productivity Tools
Real-time Consumer-facing Chat
Real-Time Monitoring
Reminders
Search/Filter
Team Collaboration
Template Management
Templates
Text Editing

typedesk User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.4

Functionality

4.3

Have you used typedesk and would like to share your experience with others?

Grant M.

Verified reviewer

Financial Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2022

Saves me SO much time

I was going to put on a VA to pick up some of the slack for me with responding to emails or sending regular emails (which I used to have an email template that I'd copy & paste, then edit), but I found I could save a bunch of my time using canned responses. I took the time to set up templates for several frequent emails, statements, etc., and I've saved myself sooo much time. It's the next best thing to complete automation. I've set variables where it's necessary and I'll type out a full email now within seconds. I love it.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Within Typedesk, I've created several folders for responses depending on what I'm needing to type. Sometimes I need to type up an email, sometimes it's a line of text I use often, sometimes it's a connection request on LinkedIn - all of these can have shortcuts (or you simply copy directly from the app), and variables for each personalised section. I like that you can include images (including GIFs) and not just text as well. As far as I can tell, the app isn't resource heavy on my PC.

Cons:

I wish I had more options for font customisation. It's not a big deal because I can simply change the font, but it's one more thing that takes time unnecessarily. This only matters if you're using Typedesk in emails or documents (which is what I use it for mostly). It also sometimes leaves the shortcut marker. For example, if my shortcut is: "/renewalemail", it sometimes leaves the forward slash instead of replacing the full text with the templated text I'm inserting. It doesn't happen often, but it does sometimes happen which is a bit annoying.

Paul C.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2025

One of the most important tools in my arsenal as an entrepreneur

I've been using it for well over two years without issue. It stores everything I need. It's the most satisfying and efficient tool I own. It would be very difficult to live without.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Time saving to the max. It keeps everything for me and makes my life so much easier. I can categorize canned text responses and I can add as many as I need. Love that I can use links and RTF in my responses, too. Works every time.

Cons:

No mobile app, could be awesome if I had a synched mobile app. They updated the app recently (as of this review) so I can no longer complain about the Edit option being laborious to select. Now there's a preview pane with an easy to click edit button. I have no other issues with the app.

Reasons for switching to typedesk

I was using Outlook's Quick Text or whatever it's called before using Typedesk. Outlook's tool was just okay, but clunky and difficult to edit.

Vendor Response

Thank you for the feedback! It's great to hear that you find it time-saving and efficient, and I'm glad the recent updates have improved your experience. Your suggestions are valuable as we continue to enhance our services.

Replied November 2025

Steve B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Very disappointed !

Good if you stay stuck in 2022. I wanted to import my canned response : you must send a CSV to the team but they never answer !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the begining the interface was looking and the promise was great : android app was coming and other great stuff.

Cons:

No update (no android app), no new features since 2y, no response from the support team, very disappointed. I should never migrate from TextExpander to Typedesk. Definitely a bad app and a bad team.

Reasons for switching to typedesk

User interface is bette in Typedesk but the features are less.

Josep P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Worst customer service

I reported an issue over 5 months ago. The company was sold in the meantime, and I reported the issue again after that. It’s now been more than 2 months since my follow-up, and I’m still waiting for a solution — and that’s only because I had to remind them again. I have an annual membership, and while the tool itself is useful, the customer support has been extremely disappointing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool itself is easy to use.

Cons:

Customer support and the inability to resolve bugs efficiently.

Vendor Response

Thank you for taking the time to share your feedback. I’m sorry to hear about the delays and the frustration you’ve experienced with our customer support. That’s definitely not the experience we want for our members. I want you to know that we’re taking your concerns seriously, and we’ll do our best to improve things moving forward. Your support means a lot to us, and we appreciate your patience as we work on making it right.

Replied November 2025

Jim S.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed March 2025

Exactly what I have been wanting

While I don't have a lot of boilerplate text I type repeatedly, I do have small things like my email address and a phrase or two I repeat all the time. Typedesk does save me time from these small repetitive typing tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Typedesk is exactly what I have been looking for a while. It is easy to set up and I keep on learning new things to do with it.

Cons:

I can't wait for this to become available on my Android.

Reasons for choosing typedesk

The ability to use a "." before the alternate short block of text keeps TypeDesk from interfering with normal Windows shortcuts.

Maximilian W.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Typedesk my favourite text expander with potential

Overall typedesk delivers what we need and we hope the mentioned functionalities will be added in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Typedesk is easy and fast to setup and integrates seamlessly into your work setup. It is easy to to use (hotkeys) and has a good feel and modern design. The possibility to add an api key is very useful and is used by our team. Furthermore it is exactly what we need.

Cons:

As we are an organization that depends on a lot of texts, typedesk delivers, but is missing out on core functionalities. - nested folders (We have a lot of texts of different topics) - limited copy paste history (5) (My important copies are always older) - More logic (If variable = "happy" than add this text) (We don't have a use for the current logic) - Shared folders without manually assigning people to them. (A lot of work when a new folder is created)

Reasons for choosing typedesk

- Cloud sync and user roles with an easy login and download. (That already is missing in the general market) - Modern look and feel

Reasons for switching to typedesk

Phrase Express caused problems. Not suitable for Mac. Insufficient customer support and in general old a bad feel while using the software.

Shaun S.

Verified reviewer

Design

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Such a timesaver

I think its a great tool and for the price it cost its incredibly valuable, time saving and great value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows me to use canned responses and speed through my support jobs

Cons:

The interface is easy to use and very straightforward saving me time and effort

Reasons for choosing typedesk

I prefered the interface to typedesk and features

Jason E.

Verified reviewer

Internet

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Flexible features in typedesk

Typedesk helps me recover lost time every day... my team can share templates to have consistent messaging to customers! I wish I had found this tool years ago... it is fantastic!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Typedesk saves me so much time! Creating a template is easy to do... these shortcuts save so much time, and I'm finding new ways every week to continue optimizing my time by fine tuning my templates. The new features provide easy ways to create multiple results from a single template.

Cons:

There is very little that is missing from typedesk - I would love a mobile app - even if I couldn't create templates - if I could use existing templates that would be so helpful!!! We do so much on our phones now.

Reasons for choosing typedesk

Initially cost was the primary driver, however over time typedesk features have improved and meet all of my expectations!

Vendor Response

Hello Jason. Thanks for your review! Much appreciated 😀 The mobile app is definitely a priority for us as well, so stay tuned 🚀

Replied May 2023

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for free trial

Review source

Reviewed June 2021

A good option for email template sharing within teams

We need to have a consistent voice across the team, plus ensure we aren't constantly reinventing the wheel by rewriting the same emails. Typedesk looks to be a great solution for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and intuitive to set up email templates and share them with the rest of the team. Really like the ability to add custom placeholders into templates - prevents emails going out with {insert value here} errors. Search function is good so it's easy to find the right template.

Cons:

I would like the ability to add sub-folders for easier organisation of templates.

Reasons for choosing typedesk

Much better value for money

Reasons for switching to typedesk

Google Docs was difficult to search. Issues with images, tables etc. being copied accurately.

Thomas M.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Review source