NextMe 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

NextMe

4.8

(20)

Pricing

Starting at $49.99 per month

About NextMe

NextMe is a cloud-based solution that helps service-based businesses manage their waitlists and queues. The platform offers tools to streamline operations, enhance the customer experience and provide insights for businesses.

NextMe features include waitlist management, a customizable virtual waiting room and self-check-in capabilities. Businesses can showcase their brand and engage with guests as they wait. Additionally, the platform provides analytics and reporting tools to help businesses understand peak hours, staff accordingly and build customer profiles.

NextMe Screenshots

NextMe Pricing and Plans

Starting price: $49.99 per month

Free Trial

Free Version

Free

Pricing available upon request

Plan includes:

Waitlist Management
Predictive Wait Times
Real-Time Updates
Cross-Device Syncing
Guest Loyalty Tracking
Data Anonymization
Custom Fields and Queues
Public Waitlist Display

Starter

$49.99

flat rate, per month

Plan includes:

Waitlist Management
Predictive Wait Times
Real-Time Updates
Cross-Device Syncing
Guest Loyalty Tracking
Data Anonymization
Custom Fields and Queues
Public Waitlist Display
Customizable SMS Text Notifications
Self Check-in

Business

$79.99

flat rate, per month

Plan includes:

Waitlist Management
Predictive Wait Times
Real-Time Updates
Cross-Device Syncing
Guest Loyalty Tracking
Data Anonymization
Custom Fields and Queues
Public Waitlist Display
Customizable SMS Text Notifications
Self Check-in

Custom

Pricing available upon request

Plan includes:

Waitlist Management
Predictive Wait Times
Real-Time Updates
Cross-Device Syncing
Guest Loyalty Tracking
Data Anonymization
Custom Fields and Queues
Public Waitlist Display
Customizable SMS Text Notifications
Self Check-in

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NextMe Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of NextMe
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Churn Management
Client Management
Client Portal
Communication Management
Confirmations/Reminders
Content Creation
Content Management
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Data Import/Export
Drag & Drop
Email Alerts
Email Reminders
Feedback Management
For Restaurants
For Salons and Spas
Gamification
Historical Reporting
Mobile Access
Mobile Alerts
Multi-Location
Online Booking
Patient Intake
Patient Portal
Patient Records Management
Prioritization
Public Waitlist
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Registration Management
Reminders
Reporting & Statistics
Reservations Management
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
Social Media Integration
Status Tracking
Surveys & Feedback
Task Scheduling
Third-Party Integration
Third-Party Integrations
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Website Integration
Widgets
Workflow Management

NextMe User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

15%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used NextMe and would like to share your experience with others?

Joseph S.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Reviewed February 2023

Recommended!

Support and staff are excellent to work with from [sensitive content hidden] on down! [sensitive content hidden] & Thanks for a great service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions. Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way.

Cons:

It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner.

Reasons for choosing NextMe

Perfect for the pandemic and opening services back up for citizens.

Vendor Response

Thank you for your positive feedback! We're always happy to help and glad to hear our waitlist solution is still adding value to your team and customers beyond the pandemic!

Replied February 2023

Elizabeth L.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Reviewed August 2024

Ally Urgent Vet Care

Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly. It does not take long to train the staff on.

Cons:

It does not integrate into our software.

Reasons for choosing NextMe

We were currently using Nextme for our first location.

Vendor Response

Thank you for the positive feedback! We'll be focusing on 3rd party integrations soon (i.e. PIMS) so we'll make sure to follow up accordingly

Replied November 2024

Verified

Reviewer

Marketing and Advertising

201-500 employees

Used monthly for less than 6 months

Reviewed June 2023

Hot Laps Sign Up

Great customer service by John.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it's ready to go not much modification is needed

Cons:

That couldn't have a cap for the queues we made. Which would have allowed consumers to sign up on their own for certain queues.

Reasons for choosing NextMe

Past experience with the product and cost

Vendor Response

Thank you for your feedback! We're glad to hear your team enjoyed NextMe's easy setup process and customer support. Regarding capping the number of guests per queue, we have a new version of NextMe that includes this feature request. Please don't hesitate to reach out to your account representative to help you get started. Thank you again for your honest feedback and we look forward to working with you again in the near future!

Replied June 2023

Leah K.

Verified reviewer

Events Services

2-10 employees

Used monthly for less than 6 months

Reviewed November 2024

GREAT EXPERIENCE

The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

John did an amazing demo with our team to show how to use it! Super easy to use.

Cons:

It was super easy to use for everyone and makes our event so smooth.

Ryan B.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for less than 12 months

Reviewed March 2022

Functional, great support, could use more features.

Rather than have our customers wait in line, we want them spending money at the bar, arcade, or on food. Nextme has made that a reality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, great responsive support from [SENSITIVE CONTENT]. Customers are able to sign up for different attraction's waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line.

Cons:

It doesn't give reliable estimates wait times for our team or customers, which means out team has to kind of make it up, and that results in poor customer interactions, we ultimately stopped showing the estimated wait time as it was upsetting more guests than helping. This could use some fine tuning. Additionally, it seems like certain setting can only be adjusted on the app, or the web portal, but not visa versa, they should really have all the setting on both platforms.

Vendor Response

Thank you for your 5-star review! Also, we're happy we got to address your "cons" regarding estimated wait times during our meeting. Since your recreational facility supports multiple waitlists for various group activities including laser tag, we're currently working on offering our users more ways to display wait times based on custom queue types and by party size. Until then, we're glad we found a temporary solution for your business and we appreciate your feedback to help us improve your experience.

Replied April 2022

Chrissy F.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 6 months

Reviewed September 2023

Great for Events and Consumer Experience

This was perfect for our event. So happy we found it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and to train Brand Ambassadors to use. Also the clients like the customization and data collected.

Cons:

Only that the user had to select which activation but I know that is being removed soon.

Craig B.

Restaurants

51-200 employees

Used weekly for more than 2 years

Reviewed September 2018

We have a true partnership and they always think about our best interests

With NextME, the process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have long waits, so we were writing people's names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70–90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us. NextME created an app to simplify and improve the customer experience. Now, we can use people's phone numbers to notify them by text when their table is ready. Besides, customers can see the updates regarding their place in line, so they don’t have to stay inside the restaurant. The new feature of the app enables customers to pre-order pizza. We can tag the customer who has placed a pre-order, which makes the table turnover time faster.

Cons:

We have a true partnership and they always think about our best interests. I can't think of anything.

Chris R.

Restaurants

11-50 employees

Used weekly for more than 2 years

Reviewed September 2018

The NextME app really allows us to do things that we weren't able to do before

Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME’s responsiveness and openness to constructive feedback make them a valuable partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We wanted an easier way to manage our customer wait times. We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends. Our old system was clunky. We were looking for something streamlined and easy to use. NextME created a mobile application that takes the name and the phone number of the customer waiting for a table. The customer receives a text message letting them know where they are in line and a notification when their table is ready. We've been using NextME on an iPad since its launch. Someone from their team comes to the store to help install each new update. They help our host run through the update, make sure it’s understood, and find out if we have any input. The app also provides analytics to the back of the house after every shift.

Cons:

I can't really think of anything we dislike about the software. It's very user friendly and easy to learn.

Brian R.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great app, so easy to use and takes about 10min to train an employee!

Cons:

Nothing, everything is so easy. I recommend to anyone

Reasons for choosing NextMe

Resy

Vendor Response

Thank you for your feedback and we're glad to hear it was easy for you and your team to get started with NextME!

Replied November 2021

Neakai L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed April 2023

Beauty Expo Check-in

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My client used this app to schedule hair appointments in their booth for attendees at a beauty expo. It was easy to use and helpful to manage the flow of traffic. Customer service was great! We will definitely use this again.

Cons:

I can't think of anything that i did not like

Vendor Response

Thank you for the positive feedback and we're glad you found our NextME helpful at your event!

Replied April 2023

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