Social Places 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Social Places is right for your organization?

Our Local SEO Tools Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Social Places

4.9

(21)

Pricing

Pricing available upon request

About Social Places

Social Places is a cloud-based customer satisfaction solution that helps businesses manage their digital presence. The platform caters to a variety of industries including banking, healthcare, retail, and restaurants. It integrates various features such as listings management, reputation monitoring, review management, social media content scheduling and ad campaign reporting. Social Places utilizes AI and automation to help franchise businesses efficiently update location information, respond to customer reviews, publish localized social content, and track marketing performance across multiple channels from a single dashboard. Additionally, its full-service approach allows multi-location businesses to improve their online presence and achieve better results from their digital marketing efforts.

Social Places Screenshots

Social Places Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Social Places Features

Popular features found in Local SEO Tools
Keyword Rank Tracking
Listing Management
Reporting/Analytics
SEO Audit
More features of Social Places
AI/Machine Learning
Alerts/Notifications
Chat/Messaging
Complaint Monitoring
CRM
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Forms
Customizable Templates
Data Import/Export
Data Visualization
Feedback Management
Multi-Channel Communication
Multi-Location
Performance Metrics
Process/Workflow Automation
Reputation Management
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Survey/Poll Management
Third-Party Integrations
Widgets

Social Places Integrations

Zomato for Business

Twilio

Facebook Business Suite

Instagram

Google My Business Post Scheduler

Social Places User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.8

Have you used Social Places and would like to share your experience with others?

Claudia M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Social Places Services

Highly recommend! Very innovative product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Awesome and easy-to-use dashboard. Fantastic for scheduling social media content and enjoy the internal approval option. The reporting tool is excellent.

Cons:

It does have bugs every now and then however, they are attended to quickly and efficiently.

Reasons for switching to Social Places

We prefer the reporting structure SP has to offer

Vendor Response

Hi Claudia Thank you for your review and feedback! We aim to provide the best possible insights and reporting to our Digital Partners. Social Places Team

Replied September 2021

Danisha G.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Social Places Review

I love working with Social Places. The team is amazing. Extremely friendly and helpful. Quick turn around times. Always available to assist

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the system is easy to navigate and understand. I also love that changes can be made almost instantaneously with the help of their efficient IT/dev team

Cons:

There's not much that I dislike. The only thing I could recommend is for the review dashboard to look a little less full

Vendor Response

Hi Danisha, Thanks for the awesome review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team

Replied September 2021

Bella R.

Verified reviewer

Food & Beverages

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed September 2021

Very friendly to use

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

the automated response that makes easy to communicate with customers.

Cons:

Not being able to communicate live with our customers.

Vendor Response

Hi Bella, Thank you for taking the time to leave this awesome review. We appreciate all feedback. Social Places Team

Replied September 2021

Kristen W.

Verified reviewer

Restaurants

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2021

Want to manage your reviews, reputation, listings and social media, ads and bookings in one place?

Their software keeps proving to be innovative, they're constantly adding new, improved and better solutions to their services which is great for the present and future of businesses!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The GoListings, Ads and social media audits features are definitely the most impactful for our business. It’s super easy to use and if you’re not familiar with it the team is great at onboarding!

Cons:

The filter feature on the dashboard I can sometimes be a bit buggy and I've struggled with it a few times, but the support team is always quick to help when users get stuck or if there's a system issue.

Vendor Response

Hi Kristen, Thank you for your amazing review and feedback. Keep an eye out for exciting new updates to our Dashboard Filters in the future. Social Places Team

Replied September 2021

Rachel R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Fantastic Socila media Managememet Platform

Excellent service and easy to use platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Google reviews are easy to view and reply to. Content scheduling is a breeeze

Cons:

Wish we could group stores into categories so that we can share posts to a ready built group of stores instead of having to select each store every time we want to share to multiple stores

Reasons for switching to Social Places

we needed google reviews and the original software didn't provide this and we also had a limited amount of stores loaded onto the software but on SP we can have a limitless amount of stores.

Vendor Response

Hi Rachel, Thank you for the excellent review and feedback provided. We have officially launched our Location Groups features allowing you to schedule content for predefined groups of pages - for any assistance with this feature please contact your designated Account Manager or support@socialplaces.io. Social Places Team

Replied September 2021

Mariska M.

Verified reviewer

Restaurants

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

A professional company overall

I love working with the team at Social places. Every staff member is so friendly and professional and I feel that we have built such a great relationship with them over the years. They are extremely supporting and assist us with all our queries in such a short turnaround time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love social places and their software as its so easy to use and we get all the information that we need from it.

Cons:

There wasn't anything in particular that I didn't like about the software.

Vendor Response

Hi Mariska Thank you for your kind words and wonderful review! We look forward to continuing our Digital Partnership and keeping you Always On Brand. Social Places Team

Replied September 2021

Russell N.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Highly Recomend Them

Since we started using the application it has streamlined our customer response management, if any issues arise they get sorted out quickly and easily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers many different systems that help with automation responses to client reviews and comments.

Cons:

No cons to speak of really, the AI takes a little time to train and learn but once going works really well but really not an issues.

Vendor Response

Hi Russel, Thank you for your awesome review and recommendation. We look forward to continuing to keep you Always on Brand. Social Places Team

Replied September 2021

Musa M.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

User friendly and functions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that they are always willing to assist, even if it's a short turnaround time. Friendly and professional staff!

Cons:

Social Places is a super user-friendly, all-encompassing software that has been a lifesaver for my clients and I! Plus, their tech and team support are superb!

Vendor Response

Hi Musa, Thank you for the excellent review and recommendation. We hope to continue to provide the best possible service to our Digital Partners. Social Places Team

Replied September 2021

Verified

Reviewer

Retail

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

A very effective software that enhances brand awareness and boosts marketing.

Boosting brand presence and retrieving customer experiences helps to improve in various aspects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The efficiency of review responses and the ease of access in retrieving customer details to resolve any queries/complaints.

Cons:

In my opinion, there is nothing negative about the software. It is very easy to use and makes the job at hand manageable.

Vendor Response

Hi there, Thank you for your great review and recommendation! Social Places team

Replied September 2021

Roxanne N.

Verified reviewer

Retail

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2021

One place to rule them all!

Good experience from the first meet with the team, from their presenting to our monthly status meetings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you are running a chain of stores, you need software to manage all your listings. SP is intuitive and their offering keeps growing, offering us more benefits as they add.

Cons:

There is a set-up period where the internet has to be scoured for duplicate unofficial listings and it is difficult to find them all. It is a manual process performed by the SP team.

Reasons for switching to Social Places

Local Support

Vendor Response

Hi Roxanne, Thank you so much for your great recommendation and feedback! We look forward to continuing to keep you Always on Brand. Social Places Team

Replied September 2021

Showing 1 - 10 of 21 Reviews

Load More Reviews