SmartReviews 2026: Benefits, Features & Pricing

SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, email, and in-person interactions. It is used by industries such as salons, restaurants, retail stores, healthcare facilities, hotels, banks, airports, and automotive businesses to monitor customer satisfaction and assess service quality.

The system includes rating scales tailored to industry standards for measuring customer satisfaction over short and long periods. It features a response inbox that allows teams to organize feedback into actionable tasks. Push notifications are sent for low ratings, and daily performance reports are delivered via email. Analytics and detailed reports provide insights into customer sentiments and preferences.

SmartReviews includes a mobile application for iPhone and Android devices, offering offline survey capabilities that sync data once an internet connection is available. It supports kiosk feedback functionality for physical locations to collect immediate responses. Feedback forms and surveys can be customized to meet specific needs and deployed across selected channels. Team collaboration tools help address customer concerns and...