Laivly 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Laivly

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Pricing

Pricing available upon request

About Laivly

Laivly is an AI and enterprise automation platform designed for the contact center environment. It caters to various industries, including eCommerce, retail, consumer packaged goods and booking and hospitality.

The platform provides features, including live transcription, real-time agent script engine, AI-enhanced case notes and agent performance reporting. Additionally, it offers in-the-moment agent guidance, quality assurance and coaching, workflow automation and information surfacing.

Laivly Screenshots

Laivly Pricing and Plans

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Laivly Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Laivly
Activity Dashboard
API
Automatic Transcription
Chatbot
Communication Management
Customer History
For Contact Centers
For eCommerce
Generative AI
Interaction Tracking
Machine Learning
Monitoring
Multi-Channel Communication
Multi-Language
Natural Language Processing
Notes Management
Performance Metrics
Process/Workflow Automation
Reporting/Analytics
Search/Filter
Sentiment Analysis
Speech Recognition
Support Ticket Management
Third-Party Integrations
Trend Analysis