IT Care Center 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
Pricing
Pricing available upon request
About IT Care Center
IT Care Center (ITCC) is an IT service management (ITSM) and enterprise service management platform designed to empower enterprises with streamlined, scalable IT operations. Available as both a cloud-based and on-premises solution, ITCC provides a comprehensive suite of ITIL-compliant tools to manage incidents, assets, changest, service catalogs, and more.
It lets stakeholders consolidate all IT processes into one centralized platform, enabling teams to collaborate seamlessly and resolve issues. With the built-in APEX low-code platform, operators can design, automate, and adjust workflows to match the organization’s unique needs. The platform enables managers to ain valuable insights with real-time analytics and visual BOT flows, helping IT teams to anticipate and address challenges prior to escalation. IT Care Center can be integrated with existing tools and systems, creating an IT ecosystem to enhance productivity and operational efficiency.
IT Care Center Screenshots
IT Care Center Pricing and Plans
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IT Care Center Features
- Popular features found in IT ServiceCompliance ManagementConfiguration ManagementInventory ManagementKnowledge ManagementProblem ManagementReal-Time MonitoringRelease ManagementSelf Service PortalService CatalogTask ManagementTicket ManagementWorkflow Management
- More features of IT Care CenterAccess Controls/PermissionsActivity DashboardActivity TrackingAlerts/EscalationAlerts/NotificationsAPIAsset Lifecycle ManagementAsset TrackingAudit TrailChange ManagementChat/MessagingClient PortalContract/License ManagementCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsCustomizable TemplatesDashboard CreationDrag & DropHelp Desk ManagementIncident ManagementIT Asset ManagementKnowledge Base ManagementMulti-Channel CommunicationPrioritizationProject ManagementReal-Time NotificationsReal-Time ReportingReporting & StatisticsService HistoryService Level Agreement (SLA) ManagementService Request ManagementSSL SecuritySupport Ticket ManagementSupport Ticket TrackingSurveys & FeedbackThird-Party Integrations
IT Care Center User Reviews
Overall Rating
4.6
Ratings Breakdown
5
56%
4
44%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
4.6
Value for money
4.9
Customer support
4.9
Functionality
4.4
Have you used IT Care Center and would like to share your experience with others?
RULI A.
Verified reviewer
Consumer Goods
501-1000 employees
Used daily for more than 2 years
Review sourceReviewed May 2025
Excellent system and service, complete satisfaction with the IT CARE system.
5
Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system.
Ratings Breakdown
Reasons for switching to IT Care Center
We wanted one system that was more flexible for manufacturer changes/adjustments at an all-inclusive price.
Read More
Reut S.
Verified reviewer
Telecommunications
501-1000 employees
Used daily for more than 2 years
Reviewed November 2024
Highly recommend the system for service processes.
5
We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time.
Ratings Breakdown
Reasons for switching to IT Care Center
We felt that we did not get value for the cost, and implementing new processes was cumbersome.
Read More
Yossi G.
Verified reviewer
Electrical/ Electronic Manufacturing
1001-5000 employees
Used daily for more than 2 years
Reviewed November 2024
Global Support Director
4
a flexible system which enables me to customize my organization needs good support costs are better than the competitors
Ratings Breakdown
Reasons for choosing IT Care Center
the costs of freshdesk were high and the support
Reasons for switching to IT Care Center
sysaid had a lack of critical functionalities we need for the organization
Read More
evgeny s.
Verified reviewer
Education Management
201-500 employees
Used daily for more than 2 years
Reviewed November 2024
ITCC audit
5
The overall experience is very good, there is always someone to trust and receive a professional response
Ratings Breakdown
Reasons for choosing IT Care Center
Because in the other companies each model is purchased separately and at ITCC everything is together
Read More
Dror L.
Verified reviewer
Financial Services
51-200 employees
Used daily for less than 2 years
Reviewed November 2024
Simple and efficient
4
Ratings Breakdown
Reasons for choosing IT Care Center
I didn't choose the product, but it's great because it supports the full cycle of ITSM
Read More
Soher H.
Verified reviewer
Information Services
1001-5000 employees
Used daily for more than 2 years
Reviewed December 2024
Recommended System
5
Successful Characterization and Implementation Enjoyable user experience (Easy to use)
Ratings Breakdown
Read More
Elias N.
Verified reviewer
Computer & Network Security
1001-5000 employees
Used daily for more than 2 years
Reviewed November 2024
Highly recommend using the ITCC system
5
When we chose the supplier, we found that adjustments had to be made, the change was made quickly and professionally
Ratings Breakdown
Read More
Consumer Goods
501-1000 employees
Used daily for more than 2 years
Reviewed November 2024
Good Product - need to improve preformance
4
I use ITCC all the time to manage my department's tickets and tasks. It is easy to use and to manage the different statuses in my teams
Ratings Breakdown
Read More
Omer L.
Verified reviewer
Internet
11-50 employees
Used daily for less than 2 years
Reviewed November 2024
Review ITCC - by Omer Levy, Product and Delivery director of Docomotion
4
Good product great service. But, Old system old authentication system.
Ratings Breakdown
Read More
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