Customerscore.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Customerscore.io

4.8

(17)

Pricing

Starting at €119.00 per month

About Customerscore.io

Customerscore.io helps SaaS businesses prevent churn and uncover upsell opportunities, enabling them to grow revenue and enhance customer retention. By providing actionable insights, it helps businesses make data-driven decisions to improve the effectiveness of their customer-facing teams.

Key benefits include:

Fast implementation: Ready-made data integrations streamline deployment.
Churn insights: A machine learning model reveals churn drivers and actionable insights.
Proactive notifications: Smart alerts highlight churn risks or upsell chances.
Automated outreach: Playbooks enable efficient, personalized customer communication.

Core features include:

Customer segmentation: Pinpoint key user segments for targeted actions.
Playbooks: Automate outreach to enhance customer engagement.
Health monitoring: Keep a pulse on your user base's overall health.
Churn analysis: Get deep insights into potential churn risks and opportunities for upsell.

Customerscore.io analyzes your user base to identify where upsell potential lies and highlight risks of churn, enabling data-driven decisions that drive growth.

Customerscore.io Screenshots

Customerscore.io Pricing and Plans

Starting price: €119.00 per month

Free Trial

Free Version

Start

€119.00

per month

No plan information available

Grow

€239.00

per month

No plan information available

Scale

€399.00

per month

No plan information available

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Customerscore.io Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Customerscore.io
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
API
Behavioral Targeting
Behavior Analytics
Behavior Tracking
Campaign Management
Campaign Personalization
Cancellation Management
Churn Management
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
CRM
Customer Communication
Customer Database
Customer Data Management
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Profiles
Customer Segmentation
Customizable Templates
Drag & Drop
Email Campaign Management
Email Management
Engagement Tracking
Event Triggered Actions
Generative AI
Health Score
Lifecycle Management
Marketing Automation
Monitoring
Multi-Language
Performance Metrics
Personalization
Predictive Analytics
Process/Workflow Automation
Real-time Alerts
Real-Time Notifications
Renewal Management
Reporting & Statistics
Retention Tracking
Revenue Management
Third-Party Integrations
User Onboarding
Workflow Management

Customerscore.io Integrations

Stripe

SendGrid

HubSpot CRM

Segment

Mixpanel

Chargebee

See all 7 integrations

Customerscore.io User Reviews

Overall Rating

4.8

Ratings Breakdown

76%

24%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used Customerscore.io and would like to share your experience with others?

Dalibor R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Playbooks and alerts give our team focus and clarity

Strong partner—helps our team predict churn and focus on growth opportunities with smart automation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior.

Cons:

Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly.

Iva H.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Powerful, Practical, and Priced Right

I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Functionality, support, design, UX, everything :)

Cons:

Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better.

Reasons for choosing Customerscore.io

Better pricing for the same functionalities, great support, easy to use

Anna H.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

End‑to‑end retention and upsell automation

It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The analytics are excellent! When combined with segmentation and automation, they streamline our process.

Cons:

Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly.

Václav M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Efficient onboarding with actionable customer insights

Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied.

Cons:

No major issues—just slight integration setup time, which is worth it for the value gained. That's about it.

Todd B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Highly able customer health monitoring tool

I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool.

Cons:

I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable.

Tomas H.

Verified reviewer

Research

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Excellent tool for Customer Experience

Easy to use and powerful tool to manage your customers engagement. Improving your customer satisfaction, increasing the retention revenues. Thanks to support of the team behind this platform, we are able to growth our revenues from customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades. Easy to use, yet power tool which we love !

Cons:

There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform.

Lukas C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Unified customer health monitor

intuitive tool that brings all customer signals under one roof. It's enabling our team to be proactive rather than reactive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bringing health scores, behavior alerts, and triggers into one place changed the way we approach CSM — efficient and proactive.

Cons:

Just a couple of minor UI inconsistencies—support addressed them quickly. No big issues from me or team.

Mike S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Smart Data + Seamless Integrations

Overall it’s a powerful yet user‑friendly platform that helps our team stay ahead of churn and upsells. Very pleased with the impact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The intuitive dashboards, real‑time insights, and HubSpot integration let us act fast and accurately.

Cons:

Haven't found any real issues—whatever small detail popped up was resolved immediately. No big ussies.

Tereza D.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Efficient and User-Friendly Retention Tool for our SaaS Business

CustomerScore.io helps us identify at-risk customers, which allows us to take proactive steps to reduce churn. It also simplifies decision-making with clear data visualizations and saves a lot of time by consolidating information from multiple systems. This has improved efficiency and helps us focus on customer retention and potential upselling opportunities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like best about CustomerScore.io is how user-friendly it is, combined with its great features and helpful support. The platform is easy to set up and use, making it simple to integrate into daily workflows while delivering valuable insights.

Cons:

There’s not much to dislike about CustomerScore.io. If anything, the lack of full integration with our CRM could be improved, but it’s manageable thanks to the helpful links that effectively connect the two systems.

Ivo V.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed April 2025

Streamlined Customer Success Management

It enables us to focus our efforts on high-potential accounts, leading to increased upsell success and customer retention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform's ability to consolidate customer data into actionable insights is impressive. It simplifies the process of identifying upsell opportunities and monitoring customer health.

Cons:

Nothing really. We’ve been fully satisfied with the platform so far.

Showing 1 - 10 of 17 Reviews

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