Zence Commerce 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zence Commerce

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Pricing

Pricing available upon request

About Zence Commerce

Zence Commerce is a digital commerce platform designed to help businesses enhance customer engagement through WhatsApp. It supports retail businesses, direct-to-consumer brands, and service industries by enabling conversational commerce on a widely used communication channel.

The platform includes abandoned cart recovery functionality, which automatically sends reminders to customers who leave items in their shopping carts. This feature helps recover potential lost sales. The Chat & Buy feature allows customers to shop directly within WhatsApp conversations, enabling personalized interactions based on customer preferences and behavior. Real-time customer support is also available, allowing businesses to address queries promptly.

Zence Commerce offers a reward management system that provides personalized incentives to customers. Businesses can create and update a reward catalog tailored to customer preferences. Customers earn redeemable points or coupons for reaching brand milestones, while targeted deals and discounts aim to re-engage customer interest.

Zence Commerce Screenshots

Zence Commerce Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Zence Commerce Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Zence Commerce
Activity Dashboard
API
Campaign Management
Communication Management
CRM
Customer Activity Tracking
Customer Database
Customer History
Customer Profiles
Customer Segmentation
Customer Surveys
Engagement Tracking
Gamification
Geotargeting
Interaction Tracking
Loyalty Cards
Loyalty Program
Multi-Campaign
Multi-Channel Marketing
Performance Metrics
Point of Sale (POS)
Proactive Chat
Promotions Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Referral Tracking
Rewards Management
SMS Marketing
Social Promotion
Survey/Poll Management
Surveys & Feedback