Emojot CCM 2026: Benefits, Features & Pricing

Emojot CCM is an AI-based solution for managing customer complaints. It transforms traditional complaint handling into a proactive process. The platform is suitable for industries such as hospitality, healthcare, food service, retail, banking, and manufacturing. It provides efficient ways to capture, analyze, and resolve customer feedback across various touchpoints.

The system collects feedback through multiple channels, including email, SMS, social media, and QR codes. Emojot CCM uses emotion sensors for real-time sentiment analysis. Complaint management is organized through a ticketing system with audit trails for compliance and accountability. Real-time monitoring and smart escalation protocols ensure timely resolution based on predefined rules. EmoSight predictive AI technology identifies potential issues by monitoring complaint patterns.

Emojot CCM offers comprehensive analytics through real-time dashboards to help businesses understand trends, root causes, and resolution performance metrics. The platform integrates with existing business systems through APIs, providing a unified view of customer interactions.