Text App 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Text App

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Pricing

Starting at $20.00 per month

About Text App

Text App is an AI-driven customer support solution that helps service teams work faster, smarter, and more efficiently.

Designed by the creators of LiveChat, HelpDesk, and ChatBot, it combines years of customer service experience with the latest in conversational AI. The result is a single, intelligent workspace where people, automation, and analytics work together seamlessly.

Instead of juggling multiple tools, Text App unifies communication channels — live chat, email, Messenger, WhatsApp, and soon Shopify — into one platform. Agents see every customer’s history in context, enabling them to deliver consistent, personalized support regardless of where the conversation begins. Customer List takes this even further by merging chats, tickets, purchases, and campaign activity into one unified profile, giving teams instant visibility into the full customer journey and enabling smarter, more timely follow-ups.

At the heart of the system is Text Intelligence, a self-learning AI engine that understands your business data, help content, and conversation history. It can automate up to 80% of repetitive tasks such as answering FAQs, triaging tickets, or summarizing threads. When human...

Text App Screenshots

Text App Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Essential

$20.00

per user, per month

Plan includes:

AI agent • 10 resolutions / mo
Basic AI features
Shared inbox and ticketing system
Live chat, email, and Messenger
Tracking up to 50 visitors
3 workflows

Growth

$1,599.00

flat rate, per month

Plan includes:

AI agent • 500 resolutions / mo
Advanced AI features
Smart suggestions
Tracking up to 400 visitors
10 workflows
30 campaigns

Enterprise

$3,999.00

flat rate, per month

Plan includes:

AI agent • 2000 resolutions / mo
Unlimited reply suggestions
Unlimited AI text editing
Custom number of visitors tracked
30 workflows
50 campaigns

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Text App Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Text App
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Notifications
API
Application Management
Appointment Management
Appointment Scheduling
Audience Targeting
Augmented Analytics
Automated Responses
Autoresponders
Batch Communications
Campaign Management
Campaign Segmentation
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Churn Management
Code-free Development
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Content Creation
Content Management
Contextual Guidance
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Document Storage
Drag & Drop
Email Automation
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
For Developers
For Sales/Marketing
Gamification
Generative AI
Geotargeting
Help Desk Management
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
Interactive Content
Key Performance Indicators
Language Detection
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Macros/Templated Responses
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Natural Language Processing
Natural Language Search
Offline Form
On-Demand Communications
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Predictive Analytics
Prioritization
Proactive Chat
Process/Workflow Automation
Product Recommendations
Query Suggestions
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Role-Based Permissions
Search/Filter
Secure Data Storage
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Task Automation
Template Management
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Integration
Widgets
Workflow Management