GLPI 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

GLPI

4.5

(41)

Pricing

Starting at €19.00 per month

About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

GLPI Screenshots

GLPI Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

GLPI Network Cloud

€19.00

flat rate, per month

Plan includes:

Backups
Community Plugins
GLPI Network Plugins
Server Maintainance
Unlimited End Users
Unlimited IT Assets
Unlimited Support L.3
Updates

On-premises Basic

€100.00

flat rate, per month

Plan includes:

+ 2 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Unlimited End Users
Unlimited Support L.3
Up to 10 IT Agents
Up to 500 IT Assets

On-premise Standard

€300.00

flat rate, per month

Plan includes:

+ 8 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Standard Plugins
Unlimited End Users
Unlimited L.3 Support
Up to 5000 IT Assets
Up to 50 IT Agents

On-premises Advanced

Pricing available upon request

Plan includes:

+ 20 Hours Remote Technical Assistance From Teclib
Commuity Plugins
GLPI Network Plugins
More Than 5001 IT Assets
More Than 51 IT Agents
Provides GLPI Network as a Package (for Debian/ RHEL/ Fedora/ Centos
Unlimited End Users
Unlimited Support L.3

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GLPI Features

Popular features found in IT Asset Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
More features of GLPI
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Change Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Data Visualization
Incident Management
Inventory Management
Inventory Tracking
IT Asset Tracking
Knowledge Base Management
Monitoring
Problem Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Tracking
Task Management
Third-Party Integrations
Ticket Management
User Management

GLPI User Reviews

Overall Rating

4.5

Ratings Breakdown

54%

44%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.1

Functionality

4.3

Mairina V.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Manage your requests, problems, incidents and projects from a Global platform!

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of network operations and administration of IT services.

Cons:

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

Verified

Reviewer

Retail

201-500 employees

Used monthly for less than 6 months

Review source

Reviewed June 2024

GLPI is good product to manage ticket

Ratings Breakdown

Ease of use

Functionality

Pros:

GLPI is very easy to setup and use, provide a good reporting.

Cons:

I think there is no disadvantage now that the glpi cloud solution exists

Carlos S.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

Monitoring and tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The great app to monitor and tracking our company devices infrastructure

Cons:

Difficult to implement and configure tua monitoring options.

Daniel A.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

In my opinion, the most complete tool for an IT department

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage.

Cons:

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool

Carlos A.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Is a excelente IT solution for helpdesk

It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff

Cons:

It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice

Maria V.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

The best tool for the follow-up of the activities

I can take the control of my requirements and incidents

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

Cons:

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages

ALCIDES M.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2018

PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES.

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

Cons:

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

Max R.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed July 2018

Pretty good IT management tool

Ratings Breakdown

Ease of use

Functionality

Pros:

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

Cons:

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

Lori Y.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for less than 6 months

Reviewed June 2023

An incredible service management software!

Ratings Breakdown

Ease of use

Functionality

Pros:

Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional.

Cons:

At times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine.

Bella X.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Reviewed June 2023

A very useful tool for our team

Ratings Breakdown

Ease of use

Functionality

Pros:

GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate.

Cons:

It can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly.

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