Smartsheet vs. Wrike: 2026 Comparison
Updated July 29, 2025 at 11:04 AM
Written by Ines Bahr
Senior Content Analyst
Edited by Mehar Luthra
Team Lead, Content
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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons

According to recent reviews, Wrike is used by small businesses (62%) in the IT, marketing and advertising, and software industries.
Pros:
- Excellent ease of use
- Real-time progress tracking
- Customizable dashboards
Cons:
- No reminders for pending tasks
- Not suitable for project planning
- Free option is limited
6,341 verified reviews evaluated
385 features analyzed
187 integrations considered
Comparison Snapshot
Starting Price
$9.00
Starting Price
$10.00
Pricing Comparison
Starting Price
$9.00 / month
Pro
$9.00 / month
Business
$19.00 / month
Enterprise
Pricing available upon request
Advanced Work Management
Pricing available upon request
Starting Price
$10.00 / month
Team
$10.00 / month
Business
$25.00 / month
Pinnacle
Pricing available upon request
Apex
Pricing available upon request
Smartsheet: 30-day free trial (Business plan), no free tier.
Wrike: 14-day trial + free plan with basic features for unlimited users—great for small teams to test risk-free. The free plan also comes with task organization, assignment, and tracking, additional cloud integration, and a live activity stream.
Wrike's pricing includes:
- Team plan ($10 per user, per month) for 2-15 users, unlimited projects, tasks, subtasks, and c...

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Reviewers Perspective
Ease of Use
Smartsheet Reviewers Rating
"The design and the UI of Wrike is not comparable with other interfaces…"
5.0
Wrike Reviewers Rating
"Highly customisable, easy user interface, does not require technical expertise…"
4.0
Wrike offers deep customization and features; Smartsheet is simpler, spreadsheet-like, but with an outdated user interface.
How we got this insight: We analyzed 897 Wrike and Smartsheet reviews that spoke of ease of use.
Wrike: It’s known for its intuitive interface that streamlines task and project management. Features like Gantt charts, Kanban boards, and customization options add to its flexibility. However, some users, part...
icularly newcomers, find the abundance of features overwhelming, leading to a steeper initial learning curve. Some also criticize the mobile app's navigation and file upload capabilities. __Smartsheet:__ The platform is often praised for its user-friendly interface and quick adoption, especially for those familiar with spreadsheets, along with its clear organization of tasks and timelines. Its integration with other business tools and real-time collaboration are also valued. However, some users find its Excel-like appearance outdated, and frequent user interface (UI)/user experience (UX) changes can be frustrating. A learning curve for fully grasping all features and occasional performance issues are also noted.Value for Money
Smartsheet Reviewers Rating
"Another aspect I love about Wrike is their free plan…"
5.0
Wrike Reviewers Rating
"…free trial doesn't last super long, which can make it hard to collaborate…"
4.0
A majority of the reviews speak positively about the value offered by both tools, with Smartsheet slightly ahead at 59% compared to 51% for Wrike.
How we got this insight: We analyzed 659 reviews discussing value for money.
Wrike: Its pricing is lauded for its flexible plans, including a free version for small teams, which allows testing without financial commitment and offers basic task management and integrations. The paid Pr...
ofessional and Enterprise versions provide advanced features like Gantt charts and detailed reporting, deemed valuable for larger teams with complex needs. However, it's considered expensive for small businesses and startups due to per-user costs and the minimum five-seat requirement for paid plans. Critical features are often in higher-tier plans, and some users find the pricing structure confusing with potential hidden costs, although many larger teams find the features justify the expense. __Smartsheet:__ Users have mixed opinions about Smartsheet’s pricing. It’s valued for cost-effective project management, especially for SMBs, with features like document sharing for non-account holders and a free trial. However, it’s criticized for locking key features behind premium plans, making it costly for smaller teams and individuals. The per-user model can quickly add up costs for larger teams, and the absence of a free plan beyond the trial, along with high professional service fees and minimum license requirements, are significant drawbacks. Plus, some users feel they overpay for unused features compared to alternatives.Customer Support
Smartsheet Reviewers Rating
"Staff doesn't understand why they can't get their request done the next day…"
4.0
Wrike Reviewers Rating
"Getting timely answers to account questions is not a reliable process…"
4.0
Wrike and Smartsheet both receive mixed support reviews—praised for responsiveness and resources, but criticized for slow responses, limited free support, and inconsistent service.
How we got this insight: We analyzed 602 reviews discussing feedback on customer support.
Wrike: Many users appreciate the support team’s responsiveness, helpfulness, and availability across multiple channels like live chat and phone, often resolving...
issues quickly and providing extensive learning resources. However, some users report slow response times, unhelpful representatives lacking product knowledge, and frustration with billing and upselling tactics, alongside inconsistent service and insufficient initial training. __Smartsheet:__ Users value the responsive and helpful team, robust online community, webinars, and comprehensive knowledge base. However, some users experience slow and ineffective support, even for simple issues, and express frustration with having to pay extra for certain support services and features, alongside a feeling that support doesn't always adapt to specific customer needs.Expert Analysis of Features
Multiple projects
Smartsheet Feature Rating
4.50 / 5
Wrike Feature Rating
4.50 / 5
Wrike and Smartsheet both support multi-project management with dashboards and tracking tools, though users note complexity and challenges with large-scale task handling.
Wrike enables efficient management of multiple projects through features like Gantt charts, dashboards, and color-coded workflows for clear visualization. This allows for convenient categorization into folders and progress tracking across projects. While effective, some users find the interface overwhelming when handling numerous projects and note occasional needs for manual configuration.
Smartsheet facilitates the simultaneous handling of multiple projects using separate sheets or workspaces, with a centralized dashboard and cross-project reporting for organization. Users appreciate its flexible user permission settings and the ease of linking projects. However, managing highly complex projects with a large volume of tasks can be challenging for some.
Multiple projects for Wrike:
96% of 50 reviewers rated this feature as important or highly important. Users find Wrike effective for visualizing and managing numerous projects with its built-in visual tools and organizational features, making it suitable for teams that benefit from structured overviews and workflow customization.
Multiple projects for Smartsheet:
91% of 68 reviewers rated this feature as important or highly important. Smartsheet is favored for its spreadsheet-like approach to managing multiple projects, offering flexibility in organizing information across different sheets and leveraging cross-project reporting for centralized insights, appealing to users comfortable with a data-driven structure.
Task management
Smartsheet Feature Rating
4.60 / 5
Wrike Feature Rating
4.40 / 5
Wrike and Smartsheet offer strong task management with assignment, tracking, and collaboration tools, though users report issues with search, interface usability, and integrations.
Wrike's task management feature is valued for its flexibility in creating, assigning, and monitoring tasks and subtasks. It offers various visualization formats and integrated collaboration tools, along with effective progress tracking and deadline management. However, some users note the need for improved search and findability within tasks.
Smartsheet excels in the ease of creating, assigning, and tracking tasks, supported by automated reminders and notifications. Users appreciate the ability to attach files, add comments, and set due dates, although some find the task update interface clunky and its integration with other tools limited.
Task management for Wrike:
98% of 118 reviewers called this feature important or highly important. Wrike is better suited for teams that require highly flexible and customizable task management with diverse visualization options and integrated collaboration features for managing complex workflows.
Task management for Smartsheet:
97% of 118 reviewers rated project planning/scheduling as important or highly important. Smartsheet is a stronger fit for teams that prioritize straightforward task creation and tracking within a familiar spreadsheet-like interface, valuing automated reminders and ease of collaboration through file attachments and comments, despite potential limitations in advanced integrations and interface intuitiveness for updates.
Project planning/scheduling
Smartsheet Feature Rating
4.50 / 5
Wrike Feature Rating
4.50 / 5
Wrike and Smartsheet offer strong project planning tools like Gantt charts and timelines, though Wrike’s navigation and Smartsheet’s handling of complex projects can be challenging.
Wrike offers Gantt charts, tools for resource planning, and integrations, enabling detailed timelines, dependency setting, and time tracking. This enhances productivity and collaboration, though navigation and sorting can be challenging.
Smartsheet offers comprehensive project planning tools like Gantt charts, timelines, and customizable templates for easy tracking, deadline setting, and schedule adjustments. It also integrates with email software for reminders, though it may be less effective for managing highly complex projects.
Project planning/scheduling for Wrike:
94% of 85 reviewers rated project planning/scheduling as important or highly important. Wrike is better suited for teams that require detailed project timelines with resource planning and time tracking, valuing integrated tools for managing dependencies and improving overall team productivity and collaboration.
Project planning/scheduling for Smartsheet:
97% of 118 reviewers rated project planning/scheduling as important or highly important. Smartsheet is a stronger fit for teams that prefer a straightforward approach to project planning with customizable templates and easy schedule adjustments, leveraging email integration for notifications and reminders, particularly for less intricate projects.
Bottom Line:
Wrike is a flexible project management tool popular with marketing and project management teams for its Gantt charts, task planning, and customizable workflows. It boosts productivity through integrated collaboration features and the ability to manage multiple projects. Some users find the interface overwhelming and the learning curve steep.
Smartsheet appeals to teams familiar with spreadsheets, offering easy task tracking and planning tools like Gantt charts and timelines. Its intuitive layout and automation features support organized, collaborative work. Some users, however, find the interface dated and face a learning curve with advanced tools.
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Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified PM software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
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