Tenant File Property Management Software 2026: Benefits, Features & Pricing

Thank you for the nice review! and stars. We really appreciate feedback from our customers. I wanted to address the 'cons' statements, and assist you. The Tenant File allows UNLIMITED photos to be attached to each rental unit. All you have to do is click on the 'Features' button and you will see that. Additionally, you can attach documents, such as PDF and MS-Word documents. All new purchases get a free one-year subscription to RentalWIZ, which will upload your amenities and photos for your vacant rentals to your custom web page. It also syndicates to other sites such as Apartments.com at no charge. Lastly, the Tenant File does handle weekly renters as well as monthly. You can note that in numerous fields, such as the Unit ID, or the tenant note section (also if there is no due date, it would be non-monthly). Thanks again for being a Tenant File customer!

Replied January 2019

Thank you Jayne Ellen for your good review! We appreciate you very much as a long time customer! First, for an overall view of the number of owners, properties, tenants, and overall system-wide balances, there is the 'General > Statistics' report that provides that. Secondly, to get a list of owner names and phone numbers, use the 'User Defined Report' which can print any info in the Tenant File on a single line (up to 8 choices). It sorts by the first 3 items selected, so just choose 'Owner Last Name', 'Owner First Name', and 'Phone' (it stores up to 4 phone numbers for every owner, tenant and vendor). This is exactly what you want. BTW, we haven't had support service contracts for years. All of the paid phone support calls are on a pay-as-you-need basis, and our web support is entirely free for any question you have!

Replied January 2017

Thank you very much for the positive review! We work very hard to make the Tenant File easy to learn and use. Regarding the suggestions, we will pass those along to Programming. However, the Tenant File is currently compatible with multiple users. You can search for 'Networking' in the embedded User's Guide for info on setting up. We appreciate that you recommend the Tenant File to other users. They can find a list of Tenant File features at https://www.tenantfile.com/features.html. Thank you!

Replied December 2018

Thank you for the favorable review! We appreciate getting feedback from our customers. The only item that was not marked was the 'customer support', and I hope that was just an oversight. We pride ourselves on providing the best customer support in the industry. Every new customer has a full 2 months of free phone support when they purchase the program. (Free phone support is just not seen anymore with software programs). Additionally, we provide FREE web support during AND after the free phone support period. Our web support staff personally answers all support tickets, 90% of them within 2 hours. Additionally, we provide the entire 100+ page User Guide within the software program. It is searchable and has step-by-step instructions and screen shots. Lastly, we also provide helpful videos and training on our site (https://tenantfile.com) and on YouTube.com. The support team is knowledgeable and friendly. Thank you again for a good review of the Tenant File!

Replied December 2018

This customer recently contacted our sales team, saying that she lost her installation disc from 10 years ago (2008) for an obsolete version of the Tenant File software. Her call was handled professionally and courteously by our staff. We politely told her that we don't provide the software on CDs anymore and that we cannot replace an obsolete version of the program, but could offer her a discount on the current version, which is a download (or a CD hardcopy for an additional charge). The customer became angry that she could not get a replacement for a 10 year old version for free, and was discourteous to our staff. That is the only reason this review was written - in retaliation for the recent call. We tried to call her again, and left a message, but she never returned the call. This is a customer that has been successfully using the Tenant File product for 10 years without purchasing any updates, and is just now complaining that the product is 'unwieldy'. It is a testament of our dedication to industry-leading support that we actually do provide free technical support for customers that purchased our product in 2008, whether sales or technical related. Additionally, over the past 10 years, the Tenant File has kept up with the latest in technology, and has the ability to email owners, vendors, or tenants, to accept rent via ACH, pay owners and vendors via ACH, and upload vacant listings to the Internet. Each update release has provided new features, improved ease-of-use, and made the workload of property managers easier. It is disappointing to see this type of response because we were unable to provide an obsolete version of the Tenant File for free, as the customer demanded.

Replied April 2018

I’d like to thank Cathy for taking the time to review the Tenant File. While it is a favorable review, I’d like to respond to the comment regarding customer service: All customers that purchase a new version of the Tenant File get 2 full months of free phone support from the date of purchase. (Even current users purchasing an update get 1 month of free phone support). We allow 10 minutes per day, Monday-Friday. This goes well beyond the phone support standard in the industry. During those two months, we also provide unlimited free web-based support through our ticket system. Ninety percent of all questions are answered the same day (usually within minutes) by a personal response from a Tenant File support technician. If a question comes in late in the day it might be answered the following work day, but all questions are responded to fully and by a qualified technician. An addition, we provide a full copy of the Tenant File User’s Guide (over 120 pages) in a searchable PDF right within the program. With one click in the software, customers can reach our web support page which also provides answers to common questions and how-to videos. After the free phone support period has expired, we do offer paid phone support, which is very reasonable in price. However, the free personalized web support is unlimited for all customers with one of the last two releases. On top of all of the above mentioned support, the Tenant File is very easy to learn and use, so typically there are very few questions.

Replied May 2016